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“Relax and Restore at The Riverhouse!”

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Riverhouse on the Deschutes
Ranked #10 of 44 Hotels in Bend
Elko, NV
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Relax and Restore at The Riverhouse!”
Reviewed August 12, 2013

We stayed at The Riverhouse on our way to a family vacation. I initially chose this hotel because of the location (because we would be towing our ski boat downtown would be awkward to navigate) First off; the staff was incredibly polite and helpful (both ladies at the front desk were busy as we arrived but took the time to acknowledge our presence and greet us) We had a room down on the river with a fireplace and 2 person Jacuzzi. The room was extremely clean and well appointed (Keep in mind this is a hotel designed to fit in with the natural settings around it.) We ate dinner at the Crossings restaurant where we sampled so awesome local beer ate some wonderful food and really enjoyed the ambiance. After talking to my husband I realized that the Riverhouse has been in Bend for quite some time. But the hotel doesn't feel old. It feels like you are in a really nice cabin in the mountains! Because our room faced the river we left our balcony door open and listened to the river all night! In the morning we took advantage of the breakfast buffet which was great! The food was pretty standard breakfast stuff except for a large selection of fresh fruit! Don't miss out in it! It was wonderful! We will be returning to the Riverhouse again!

Room Tip: I would definitely pay extra to have a river side room!
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  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
Thank mica892
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverhouseHotelMgr, Manager at Riverhouse on the Deschutes, responded to this review, August 13, 2013
Thanks for being our guest and for praising all the charm that stands us apart as the region's premier hotel destination. Our setting and services are unbeatable, and we're happy to hear that they combined to create a perfect escape for you and your husband. We'd love to host you again and to share even more of our tranquility with you, and we hope that you'll reach out to us in the near future. Thanks again for your time and stay; we look forward to seeing more of you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (331)
Date | Rating
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English first
Tallahassee, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 12, 2013

This motel was our first impression of Bend, and I must say it wasn't a good one. We wanted to stay in the Oxford downtown, but could not get 2 rooms. If you don't care about style or location and just need a room, this may be your motel. On the up side, the room was HUGE, and in fact, we did not even utilize all of the space. (We booked the family suite w/ the spiral stairs--- try getting your luggage up those!) I think most of the positive reviews that I read about this place were from paid employees and not real guests. The pillows are lumpy and the towels were from the 1970's, just like the decor (and not in a fun retro way!). The patio overlooking the river had cheap plastic chairs and cobwebs galore. The smell of the entire place was of ammonia or urine, or both. The only reason I gave it 2 stars and not one was because I didn't see any dirt, bugs, or anything else that would warrant the lowest possible score.

The breakfast was great for my kids, but my husband and I chose to eat elsewhere. They provided quite possibly the WORST COFFEE on the planet. It tasted like an old metallic coffepot. They did provide a large assortment of fresh fruit, oatmeal, eggs, bacon, waffles and cold cereals. To say something positive: The fruit was good!

I hate being so negative, but after staying at the Hotel Monaco in Portland for 4 days and then another nice hotel on the coast, coming to this hotel/motel was a complete and utter disappointment.

  • Stayed August 2013, traveled with family
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Helpful?
2 Thank Patti S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverhouseHotelMgr, Manager at Riverhouse on the Deschutes, responded to this review, August 13, 2013
Many thanks for being a guest of The Riverhouse and for offering us your feedback and business. We're happy to hear that the room size and children's breakfast were to your liking, and we apologize for your frustrations from there. Our Hotel is a "Mature" Family run business for over 40 years, and it certainly does not appeal to all. The Hotel recently completed a carpet renovation for all guest rooms, including bedding upgrades in our Spa Suites. Our Hotel sits directly on the Deschutes River, and in fact, "the river runs through it" describes the property perfectly. We have also been told that it's a Pet's Paradise, and that we are highly accommodating to 4-legged members of families. We certainly apologies for not meeting your expectations, and I will share your positive comments with our housekeeping staff. If your travels bring you back to Bend, I hope that your next visit is a more enjoyable one. Thanks again for your time and review.
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Emmett, Idaho
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 11, 2013 via mobile

Overall good but expect to pay a little more. Prime rib was best ever. Room was adequate. River view was nice. Service in restaurant was excellent. Check in was quick. Pool was great for kids. Did I mention the prime rib was excellent.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RyanWID26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverhouseHotelMgr, Manager at Riverhouse on the Deschutes, responded to this review, August 12, 2013
Thanks for being our guest and for taking the time to share your Riverhouse stay. We're happy to hear that our services, views, and flavors made for a memorable visit, and we hope that you'll continue to return to experience more of each, along with our always exceptional prime rib!. We've got great things in store, and it would be an honor to share our continued growth with you. Thanks again for your time and review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Providence, Utah
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 9, 2013 via mobile

Must say that in general Bend was pricey. Too much traffic and poor parking. This hotel was no exception. Large property that was well maintained but dated. Quiet, clean room. Stairs to multi floors. Would probably have felt better if we weren't paying premium prices.

  • Stayed August 2013
    • Value
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    • Rooms
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Helpful?
1 Thank ProvidenceGuys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverhouseHotelMgr, Manager at Riverhouse on the Deschutes, responded to this review, August 10, 2013
Thanks for being our guest and for taking the time to hare your Riverhouse experience with us. While we're sorry to hear that the prices of our region and resort were a bit beyond your expectation, we do hope that you enjoyed the attentive services of our dedicated team. With continual upgrades and updates across our facility, we also hope that you'll consider reaching out the next time you return to the area. We'd love to share our evolution with you, and we think you'll enjoy our changing face. Many thanks again for your time and review; we'd love to see more of you down the road.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eugene
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 6, 2013

This was a beautiful room with a spa, fireplace and view . Slept extremely well, was very quiet and serene. In the morning I opened the sliding glass door to hear the river running outside my room. Could not have been a better atmosphere and great getaway..a must stay if you are coming to Bend.

Room Tip: As for a King room with a Fireplace and spa!
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  • Stayed August 2013, traveled solo
    • Value
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Helpful?
Thank halbertson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverhouseHotelMgr, Manager at Riverhouse on the Deschutes, responded to this review, August 8, 2013
Many thanks for being our guest and for taking the time to espouse the beauty of our facility and natural environment. We're truly grateful to inhabit such a beautiful setting, and it's our pleasure to share its serenity with you. We'd love to host you again, and we hope that you'll reach out as you plan future travels to our region. Many thanks again for your time and review; we hope to see more of you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
56 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 6, 2013 via mobile

this is a rather large motel but very nicely maintained. The rooms are very large in nicely appointed. We had a very nice day here. Staff was friendly. rooms include a very very good hot breakfast buffet. Would be happy to stay here again.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank greenbrae150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverhouseHotelMgr, Manager at Riverhouse on the Deschutes, responded to this review, August 8, 2013
Thanks for being a guest of The Riverhouse and for taking the time to share such kind praises with us. We're happy to hear that you've enjoyed our location, as well as the friendly hospitality of our dedicated team, and we look forward to hosting you again soon. Please be sure to reach out the next time you return to the region. Thanks again for your time and review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 4, 2013

Property was fine, but attitude of night desk clerk and Manager when informed left me with a bad taste. Guest do not expect or deserve this treatment. Find another hotel. Nice view if you get on second floor looking over river. Breakfast was free, but after first day I went to McDonalds.

Room Tip: Find another hotel
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  • Stayed July 2013, traveled with family
    • Value
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Helpful?
1 Thank Rick2629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverhouseHotelMgr, Manager at Riverhouse on the Deschutes, responded to this review, August 6, 2013
We're happy to hear that our property met your expectation, and we appreciate your comments on our staff. We pride ourselves on customer service, and we apologies for the experience you encountered; it is certainly not our standard. We do offer fruit, cereals, eggs, and rotating meats for our guests' enjoyment, as your mentioned, free of charge. Our goal is to be a consistently good value for our customers. Again, thanks for your patronage and business, and I hope we get an opportunity to re-establish our value proposition with you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Riverhouse on the Deschutes

Property: Riverhouse on the Deschutes
Address: 3075 N. Business 97, Bend, OR 97703-7511 (Formerly The Riverhouse Hotel and Convention Center)
Phone Number:
Location: United States > Oregon > Central Oregon > Bend
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Bend
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Riverhouse on the Deschutes 3.5*
Number of rooms: 221
Official Description (provided by the hotel):
The beautiful Deschutes River runs through the property and has recently completed $10 million dollar renovation in 2016. Our spacious guest rooms and suites have river or property views. A great location with just minutes from downtown Bend. Relax in our indoor and outdoor pools and hot tub or stroll along our scenic river trail. You can even fish for trout right outside your room. At night, cozy up in your spacious accommodation and order room service. Indulge at Currents, our restaurant featuring unique Pacific Northwest cuisine and outdoor patio overlooking the Deschutes. ... more   less 
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Also Known As:
The Riverhouse Hotel Bend
Riverhouse Hotel Bend
Riverhouse Resort Bend

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