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“Great location on the river”

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Riverhouse on the Deschutes
Ranked #10 of 44 Hotels in Bend
Certificate of Excellence
Abbotsford, BC
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great location on the river”
Reviewed July 18, 2013

Stayed for 4 nights during a convention. Front desk, maintenance and cleaning staff very pleasant...lounge staff seemed overwhelmed and not prepared for the volume of customers. Overall, enjoyable experience.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patricia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverhouseHotelMgr, Manager at Riverhouse on the Deschutes, responded to this review, July 21, 2013
Whether for work or leisure, The Riverhouse offers a reliably memorable experience, accentuated by our kind and outgoing team. I appreciate your attention to lagging services in our lounge, and this is certainly something we will look into to ensure the finest accommodations during times of high volume. Guest feedback like yours makes us stronger, and we look forward to the opportunity of sharing more of our property and services with you!
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830 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (334)
Date | Rating
  • English first
  • Any
English first
Portland, Oregon
Level Contributor
74 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 18, 2013

This hotel is wonderful. The staff is attentive, the rooms are nice, and you can't beat having the river off your balcony!

The only issue that many of the girls and I had (I was there for a convention), was the bath tubs. They don't drain until long after you get out, so you're standing in several inches of water. We called and they sent a maintenance guy up, and afterward it was worse! Maybe it's old plumbing, I don't know, but it's annoying.

That being said, I would stay there again.

Room Tip: Get a river view!
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1Teapot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverhouseHotelMgr, Manager at Riverhouse on the Deschutes, responded to this review, July 26, 2013
Thanks for being a guest of The Riverhouse Hotel and for taking the time to share your love for our property; it's an honor to share our peaceful oasis with you! We also appreciate your feedback regarding plumbing concerns, and we'd like to assure you of our continued investment in upgrades across the property. We trust that you will find such issues resolve in your returning trips. Please don't hesitate to reach out at your next available opportunity; we'd love to host you again soon!
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Tempe, Arizona, United States
Level Contributor
3 reviews
Reviewed July 17, 2013

My boyfriend and I stopped in Bend for a few days during high season, and really lucked out getting this hotel. We had a great rate, an amazing view of the river (right out our deck!), and they gave us free drink coupons at Crossings, their restaurant, which is a great way to start the evening.

We brought along our two small dogs, and this was the perfect place for them. The Riverhouse doesn't charge extra for dogs, and even has some great grassy areas with doggie bags available, so we could easily walk them around. The room was nice and clean, and everyone who worked there was really welcoming and friendly. This was a great find, I happily recommend the Riverhouse :)

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samantha N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverhouseHotelMgr, Manager at Riverhouse on the Deschutes, responded to this review, July 18, 2013
Thanks for being a guest of The Riverhouse and for taking the opportunity to share such kind words with us, Samantha. It's a true pleasure to host first time visitors, and I'm glad to hear that our pet-friendly property lent itself to an exceptional stay for you and your boyfriend. We hope that you'll reach out the next time you return to our area; we look forward to the prospect of helping you navigate more of our region and property!
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Bend, Oregon
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 15, 2013

We stayed there in June. I had done a lot of reading here and wanted a room across the bridge with a fireplace as I am from Maui and was looking forward to cool evening weather. I was assured I would have that room. When we arrived, they said they were sorry and that room was not available but I had a nice room. The girl who booked us was no longer there. We checked out the room and I called to say, it was like going to Maui and booking an ocean front room only to get a garden room with a sliver of the ocean.
Anthony, said no problem, and booked us across the bridge with a fireplace and jacuzzi. We were next to the bridge on the first floor, but it's like being on the second floor, right over the water. The sound is amazing. The staff was awesome, and when we needed more wood, brought it right over. There is a nice TV, fridge, microwave in room. When a light went out, fixed right away. The room could use more light though. The bathroom had been remodeled. They were in the process of replacing the carpet in all the rooms, so should be even nicer. Breakfast was really good, lots to choose from and fresh fruit. Plenty to eat and staff nice. Would have been nice to have cream with coffee, and a variety of flavors, but that is minor. Eating on the deck is so nice. The pools are very nice and well kept. This is an older hotel, but I would stay there again. They are very dog friendly, and our daughter drove up to stay a night with her dog, and they were nice enough to put her next door.
This is well located for whatever you want to do, with stores very close, such as trader Joes and TJ Max, for whatever you might need. You I don't hear the highway at all. I'll be back soon, as we liked it so much, we are selling our home on Maui and moving to Bend! Stay across the river, the walk to eat to the lodge is short and the river rooms are the best!

Stayed June 2013, traveled with family
Helpful?
1 Thank Pionuslahaina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverhouseHotelMgr, Manager at Riverhouse on the Deschutes, responded to this review, July 16, 2013
Many thanks for being our guest and for taking the opportunity to share such thoughtful words regarding your stay. I'm so glad to hear that you enjoyed your first visit to our property, and we look forward to welcoming you as a resident of Bend! While I apologize for any initial difficulties you faced in attaining the proper room, I'm thrilled that our accommodating team was able to problem-solve and set you up with a first-class experience. As you noted, we're undergoing renovations across the facility, and we look forward to sharing our evolution with you and your family!
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Portland, Oregon, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 12, 2013

My Son (18 years old) and i stayed there recently over spring break. WE LOVED IT.
We loved the room...it was RIGHT on the Deschutes River! We also loved the convenience to downtown Bend -- just 2 minutes away. Free Breakfast was always the right way to start our day and the Riverhouse restaurant was a REAL treat for dinner. We Golfed at the course behind the Hotel -- Rivers Edge. What more can i say?? we loved it so much we're going back for a stay next month. Counting the days!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverhouseHotelMgr, Manager at Riverhouse on the Deschutes, responded to this review, July 15, 2013
Thanks for being our guest and for taking the opportunity to share such kind words with us, Michael. I'm so glad to hear that we were able to create such a memorable experience for you and your son, and we're excited to share our facilities with you again next month! Please reach out, if you haven't done so already; we're excited to set you up with another world-class escape!
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Glendale
Level Contributor
47 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 12, 2013 via mobile

I am giving this location 4 stars because it is so lovely. My stay there was as part of a convention, a small one by most standards, < 400 members & guests. Check in was unorganized and under staffed for such a large event. As were the restaurant & lounge where service was incredibly slow and sometimes just plain rude. Food was delivered incomplete, totally wrong and in at least one case, not at all, even though it appeared on the bill.

The rooms are very nice, spacious and include microwave and a mini fridge. The hot breakfast was pretty good. It included fresh melons, pineapple, granola, oatmeal (which was chewy & dry) and scrambled eggs each day. Other offerings rotated between waffles & sausage or biscuits & gravy & bacon.

Conference facilities were modern and attractive. Food for the banquet was very good.

Again, this property is beautiful and maybe service is better when traveling individually.

Stayed July 2013, traveled with friends
Helpful?
Thank barc2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverhouseHotelMgr, Manager at Riverhouse on the Deschutes, responded to this review, July 12, 2013
Thanks for being a guest of the Riverhouse Hotel and for taking the opportunity to share your experience with us. While I'm glad to hear that you enjoyed the unparalleled space and scenery of our special property, I'm disheartened to hear of the atypical and questionable registration and dining experiences that you encountered during your stay. Whether for business or leisure, as a couple or a company, we strive to provide an unparalleled experience for each of our guests, and I apologize for those instances where we fell short during your visit. We'd love the opportunity to host you again and to demonstrate those services for which we've become renown. We encourage you to reach out the next time you return to the area, and to experience the refined qualities that stand us apart as the area's finest. Many thanks again for your time and review; we hope to see more of you soon.
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Bend, Oregon
1 review
Reviewed July 10, 2013

i reserved a room for my friend and his wife who were coming up to visit from califronia which also was their 35 th wedding anniversary. we kept his wife guessing as to where they were going to stay for a surprise. we even told her we weren't sure if the place had heat but that the "little cabins" probably had wood and a little fire place if it got cold.
well, was she surprised and could'nt believe how beautiful the location adjacent to the deschutes river was!
they both had a wonderful stay at the riverhouse and it was all that i had hoped for them. i have also stayed at the property and had a great time. the staff at the hotel and restuarant were fabulous and so helpful.i don't think the complimentary bottle of champagne they so kindly provided my friends hurt either.
i won't hesitate to book there again

Room Tip: get the river view rooms; they're worth it
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank johnny r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverhouseHotelMgr, Manager at Riverhouse on the Deschutes, responded to this review, July 11, 2013
Thanks for trusting The Riverhouse with your special occasion, Johnny. I have the utmost confidence in our dedicated team, and I'm so glad to hear that your friends' stay was a memorable one. We appreciate the significance of occasions, and we couldn't be more delighted to share it alongside them. Please reach out the next time you or your company visits the area; we'd be honored to share more of our majestic spaces with you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Riverhouse on the Deschutes

Property: Riverhouse on the Deschutes
Address: 3075 N. Business 97, Bend, OR 97703-7511 (Formerly The Riverhouse Hotel and Convention Center)
Phone Number:
Location: United States > Oregon > Central Oregon > Bend
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Bend
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Riverhouse on the Deschutes 3.5*
Number of rooms: 221
Official Description (provided by the hotel):
The beautiful Deschutes River runs through the property and has recently completed $10 million dollar renovation in 2016. Our spacious guest rooms and suites have river or property views. A great location with just minutes from downtown Bend. Relax in our indoor and outdoor pools and hot tub or stroll along our scenic river trail. You can even fish for trout right outside your room. At night, cozy up in your spacious accommodation and order room service. Indulge at Currents, our restaurant featuring unique Pacific Northwest cuisine and outdoor patio overlooking the Deschutes. ... more   less 
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Also Known As:
The Riverhouse Hotel Bend
Riverhouse Hotel Bend
Riverhouse Resort Bend

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