I don’t need fancy, and can handle outdated, but I do need clean. Between the website pictures/description and the price, we thought we were choosing a nice place to stay in Bend. The only availability was for Ski House rooms. The first room we were put in was a 1 bedroom Ski House (rm #143). It was dim, outdated and rundown looking. The vacuum job was horrible; there were cheerios, crumbs, dust and fuzz on the floor. Then we discovered a white smear on the comforter near where our faces would be. I can’t handle dried bodily fluid from an unknown person, so we called the front desk and requested to be moved. The gentleman was apologetic and moved us to a 2 bedroom Ski House (rm #159) for no additional charge. The 2nd room was nicer with better lighting than the first. However, the cleanliness was still seriously lacking. Again, the floor wasn’t vacuumed well, there was a crumbled napkin next to the TV and a large piece of SOILED toilet paper on a plunger in the bathroom. It was plain to see as soon as you walked in! This was the first weekend getaway my husband and I were able to do without the kids or dog in 2 years, so I was in tears thinking our weekend would be ruined. There was no way I could have stayed in that room, so we headed into town and found a room at the Shilo Inn, and went back to Mount Bachelor Village Resort to check out and make sure we wouldn’t be charged. The only positive part of the experience was that the front desk rep was understanding and apologetic (my reason for a "poor" rating instead of "terrible"). This was the worst hotel experience we’ve ever had, and we didn’t even stay there! We have stayed in places half the cost and had cleaner and better maintained rooms than Mount Bachelor Village Resort. What could have been a pleasant start to our weekend, turned into over 2 hours of wasted time and a headache from not getting dinner until 9:30pm. We were told that there were new cleaners, and that the resort had already had a meeting about it. If this is true, they were aware that the rooms weren’t being cleaned properly. I hope for the sake of future guests, they take immediate action and make cleanliness a top priority!
- Official Description (provided by the hotel):
- Vacation Rentals and Overnight Accommodations, Resort Destination ... more less
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- Also Known As:
- Mount Bachelor Village Hotel Bend
- Mount Bachelor Village Bend