My family and I have stayed here A couple of times, first time we stayed here was pleasant regarding room cleanliness, and breakfast.Although we did leave with a bad impression of the manager "ELI" due to very unprofessional ways he had of talking to his employees "maintenance guy to be exact" he had a young lady translate for him in the main lobby in front of guests in middle of the breakfast area,while he clearly kept raising his voice and talking down to the poor maintenance man who clearly looked frightened of loosing his job. We decided to brush it off and try it again, Big mistake! our room smelled horrible! carpet was filthy ,sink faucet was broken,and not to mention breakfast! yuck! waffle machine had burned waffles,trash can overflowing,kept running out of food and Vacuum much? we left very disappointed in this place,we brought up our experience to the nice young lady in front desk, told us that the maintenance guy had quit and apologized for our experience. We then asked to speak to the manager which was nowhere to be found or reached. I really think this place can improve with a manager onsite with SOME customer service experience! with a manger like this who would want to work there, bad thing is guest like us are the ones who suffer the consequences with poor service!
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- Also Known As:
- Sugarloaf Mt. Hotel Bend