I had a reservation for one night. I cancelled it several days in advance. I spoke with the owner. He seemed fine with it. My error was I did not ask for a cancellation number. He charged us for the room anyway. When I called him to tell him i had been charged he said I never called. I reminded him about the conversation we had but he denied it. I could not believe he was so dishonest and had no concern about the situation. He even said "people do this all the time". After several attempts to get him to do the right thing. I gave up. Very sad to see a business owner treat customers that way. very dishonest!
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