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“Bend Family Trip”

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Hilton Garden Inn Bend
Ranked #7 of 44 Hotels in Bend
Certificate of Excellence
GreenLeadersSilver level
Reviewed August 27, 2014

This hotel was outstanding in every way except for the rollout couch. Aside from the couch the bed in the bedroom was great. The room and the hotel was great. The hotel staff was excellent regardless of the shift.

  • Stayed: August 2014, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank C S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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498 - 504 of 878 reviews

Reviewed August 27, 2014

Hotel lost our reservation made 20 days in advance for a specific room with a view of the mountains and 2 queen beds. Manager did get us a room with a parking lot view and a king bed...for the SAME PRICE. While we appreciated getting a room at this location it would seem since the Hotel staff made an error the inferior view room should have had a discount. We will be back, but this was not a great experience.

  • Stayed: August 2014, traveled with friends
    • Value
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Review collected in partnership with Hilton Garden Inn
1  Thank Lesli B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2014

I am appalled by the customer service at the property, especially that of the General Manager. Spiders in the bed, three guestrooms in 2 days, housekeeping telling us we had to get out of the room so they could clean. Seriously?

  • Stayed: August 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Hilary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2014

We were only in Bend for one night and my husband is a Hilton HHonors Gold so we redeemed some points for the stay. Check in was quick and the clerk was very friendly and personable. The complimentary citrus water and granola bars in the lobby were much appreciated since we were checking in after a long hike. We received an upgraded room with a view of the Old Mill and river area, two bottles of water and full breakfast the next day. The room was well appointed and comfortable and breakfast quality and service was perfectly fine - it was a Monday morning so it wasn't that busy and we didn't have the service issues that others have pointed out. All in all would stay here again though a new Hampton Inn is opening soon in the area so may try that one next time.

  • Stayed: August 2014, traveled as a couple
    • Rooms
    • Cleanliness
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Thank mrd4430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2014

If it wasn't for the location of this hotel I wouldn't stay here as it is quite pricey. But if you are attending an event at the Old Mill this is the only hotel available within a decent walking distance. I love that you can walk to find shopping, movies and places to eat. We didn't eat in the hotel as it doesn't come with the price of the room and last time the food was awful, so I wish the Old Mill would offer a breakfast spot other than just the coffee house.

My husband did enjoy the morning coffee available in the lobby for free as well as the afternoon oatmeal bars. I'm gluten/dairy free, so no snacks available for me. But I did get some nice citrus water.

The room is large and had nice amenities such as a microwave, fridge and a K-Cup coffee pot. The bathroom was well appointed with towels and toiletries.

The wi-fi worked great. Never a problem getting parking when we decided to venture into Bend for breakfast or a late night snack. Most of the places in the Old Mill close early.

We had a river view room and it was fun to watch people coming and going to the nearby amphitheater.

Overall, based on location this is a great hotel, but expect to pay for it. And book early if you are attending an event because this hotel does fill up.

  • Stayed: August 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank plaidbagel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2014

Don't miss this most enjoyable hotel on your travels. The hotel is a short walk to river side shopping and dining. We stayed when Bend was holding a beer fest. Not too much noise for sleeping but entertainment abounded

  • Stayed: August 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2014

Close to all amenities in Bend. Met all expectations for this type of hotel. Breakfast good, but did not try dinner. Only a 2 minute walk to river activities and shopping. A very short drive to downtown Bend.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Rooms
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Thank Richard T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Bend

Address: 425 SW Bluff Dr, Bend, OR 97702-1367 (Formerly Ameritel Inn Bend)
Phone Number:
Location: United States > Oregon > Central Oregon > Bend
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Bend
#2 Romantic Hotel in Bend
#2 Business Hotel in Bend
#3 Green Hotel in Bend
Price Range: $124 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Bend 3*
Number of rooms: 96
Official Description (provided by the hotel):
Hilton Garden Inn Bend is a business-friendly hotel located in Bend, close to Old Mill District, Les Schwab Amphitheater, and Deschutes Brewery. Free WiFi and parking. Nearby points of interest also include Tower Theater and Drake Park. Recreational amenities include an indoor pool, a spa tub, and a fitness facility. This 3-star property has a 24-hour business center and offers small meeting rooms. Complimentary wireless and wired high-speed Internet access is available in public areas. This Bend property has 191 square meters of event space consisting of conference/meeting rooms. Room service is available. The hotel offers a made-to-order breakfast. Guest parking is complimentary. Additional property amenities include ski storage, laundry facilities, and express check-out. 96 air-conditioned guestrooms at Hilton Garden Inn Bend feature complimentary weekday newspapers and windows that open. Accommodations offer city, river, or mountain views. Beds come with signature bedding. Accommodations include refrigerators and microwaves. Bathrooms feature shower/tub combinations and hair dryers. Wired high-speed and wireless Internet access is complimentary. In addition to desks, guestrooms offer free local calls (restrictions may apply). Televisions have premium cable channels. Rooms also include blackout drapes/curtains, electronic check-out, and irons/ironing boards. Guests may request hypo-allergenic bedding, extra towels/bedding, and wake-up calls. Housekeeping is available daily. ... more   less 
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Also Known As:
Ameritel Inn Bend Hotel Bend
Ameritel Hotel Bend
Bend Ameritel Hotel

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