We just stayed three nights at The Hilton Garden Inn and had a very nice stay.
It started out a bit rocky since we had reserved a room with king bed and at check-in (6:30 pm) found that there were no such rooms available. We were given a room with two queens. The front counter person offered a $30 per night discount for the inconvenience and asked us to check back the next day for a new room assignment.
The next day we spoke to the manager, Don, and explained the problem because as manager he should know about such misques. He asked if we wanted to move to a king room. We decided that since we were "moved in" the room we had we would forgo the move. On our last morning there, Don, caught us in the restaurant and informed us that he had comped us one nights stay for the inconvenience. NOW THAT IS CUSTOMER SERVICE!
The property itself is more upscale than we had anticipated. The exterior is architecturally pleasing, the lobby is very nice, it has a very nice indoor pool and spa, and the room was large, well appointed, and clean.
All staff that we encountered were friendly and helpful and the housekeeper took very nice care of us.
We ate breakfast all three mornings in the hotel restaurant and found the menu both varied and very reasonably priced. The one negative I will say is that they need to make more of an effort to get the food to you while it is still warm.
Additionally, the location is great as it is immediately ( 2 minute walk) next to the Mill District with its shops and restaurants.
All in all this is a very nice property that is priced fairly. We will make this our future home base when in Bend. Without the glitches it would be a 5.
- Official Description (provided by the hotel):
- Hilton Garden Inn Bend is a business-friendly hotel located in Bend, close to Old Mill District, Les Schwab Amphitheater, and Deschutes Brewery. Free WiFi and parking. Nearby points of interest also include Tower Theater and Drake Park. Recreational amenities include an indoor pool, a spa tub, and a fitness facility. This 3-star property has a 24-hour business center and offers small meeting rooms. Complimentary wireless and wired high-speed Internet access is available in public areas. This Bend property has 191 square meters of event space consisting of conference/meeting rooms. Room service is available. The hotel offers a made-to-order breakfast. Guest parking is complimentary. Additional property amenities include ski storage, laundry facilities, and express check-out. 96 air-conditioned guestrooms at Hilton Garden Inn Bend feature complimentary weekday newspapers and windows that open. Accommodations offer city, river, or mountain views. Beds come with signature bedding. Accommodations include refrigerators and microwaves. Bathrooms feature shower/tub combinations and hair dryers. Wired high-speed and wireless Internet access is complimentary. In addition to desks, guestrooms offer free local calls (restrictions may apply). Televisions have premium cable channels. Rooms also include blackout drapes/curtains, electronic check-out, and irons/ironing boards. Guests may request hypo-allergenic bedding, extra towels/bedding, and wake-up calls. Housekeeping is available daily. ... more less
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- Also Known As:
- Ameritel Inn Bend Hotel Bend
- Ameritel Hotel Bend
- Bend Ameritel Hotel