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“OK”

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Comfort Inn & Suites
Ranked #22 of 44 Hotels in Bend
GreenLeadersBronze level
Clackamas, Oregon
Level 6 Contributor
98 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“OK”
Reviewed August 19, 2013

Stayed in July for one night, had made reservations for 2 nights - but changed our mind.

OK it just average, standard hotel. Actually, the price is a bit high for what there is.

Location is just off Hwy 20, near Costco - sort of hidden.

1. Weird place to put the TV on the desk. Couldn't use the desk. 2. Curtains did not close all of the way, so sunlight come through. 3. Tiny bathroom 4. The desk had a chair - but with the TV, you had to move it OR it blocked the TV. 5. Cheap furniture 6. Hard bed 7. Stain on other chair in room.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PinkSurvivor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda L, General Manager at Comfort Inn & Suites, responded to this review, August 22, 2013
Hello, and thank you for sharing your experience; we are all sorry to hear that you did not fully enjoy your stay with us. I have taken note of each of the items in the guest room that were problem areas during your stay and am having our housekeeping and maintenance staff work together to ensure that all issues are addressed in each of our rooms. Additionally, we are getting ready to do full room renovations over the next several months, which will help to improve the layout of furniture and flow of the rooms. We are all very excited to soon have a brand new in room guest experience to offer. Please let us know when you’re traveling through Bend again, as we would love to have the opportunity to wow you!
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159 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Aloha, Oregon
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 17, 2013

I came to this motel to attend a wedding on July 7, 2013. It is located just off Highway 20, on the right-hand side, eastbound on your way to Burns. The staff at this motel sought to our every need. The manager was outstanding and made sure that all the reservations were accomplished, expedited accurately. The front desk staff made sure that any switching around of rooms was done with our benefit in mind. Believe me this was no small task when you had approximately 40 people all wanting to stay next door to each other. When we wanted extra blankets, we got it. When we wanted extra pillows, we got it. When we wanted extra sleepers we got it. And when we turn them back in unused we were not charged for it.

The cleaning staff made sure, when we needed more towels they got it to us ASAP. They allowed us to sleep in and clean the rooms when we were at least inconvenienced. What a staff !
When we wanted bacon for breakfast, we brought it they cooked it. We had access to their barbecue in back next to the pool and hot tub. They told us it was all ours and use it any way you wish. When grandma lost her iPad, the motel staff went into a full top to bottom search looking for it. They looked high and low, in and around the lobby area, pool area, common area and even the laundry room just in case. The next morning grandma found it in the bottom of her bag.

Some can complain that their beds were not comfy enough some may complain about pillows being too small. I view this is all personal choices. Staying at motels is about service and how it is delivered. For my money, time and effort this motel and their staff is the tops. I would recommend it over and over and over again. Good work you guys and I mean it.

Room Tip: The rooms over the entryway with the king-size rooms gave you a view of the common area and those wh...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda L, General Manager at Comfort Inn & Suites, responded to this review, August 19, 2013
Thank you for the great review and taking the time to share your experience! Our entire team really enjoyed having the opportunity to work with your family and be a part of making the wedding weekend such a success. Thank you again for choosing to stay with the Comfort Inn & Suites, and we look forward to seeing you on your next visit to Bend!
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Ripon, California
Level 2 Contributor
9 reviews
5 hotel reviews
Reviewed August 1, 2013

The Comfort Inn in Bend is not the greatest. Beds ok, not great. Breakfast eggs, hot oatmeal, biscuits and gravy. Coffee terrible. Bring your own soap and shampoo. It is quiet. Staff friendly. Go out for breakfast, especially the coffee.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda L, General Manager at Comfort Inn & Suites, responded to this review, August 2, 2013
Hello, and thank you for taking the time to share your thoughts and experience! We very much appreciate and value your feedback and wish to assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope that you will consider staying with us on your next visit to Bend so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oregon
Level 3 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 12, 2013

I have to wonder why many reviews note comfy beds. I thought it was horrible!! It has been a long time since I have stayed in a hotel with such a rock-hard mattress. The pillows are small (ridiculous sized for a king bed) and lumpy. When I inquired about possibly another bed (thinking surely they have to be updating this facility and replacing these awful mattresses) I was meet with lackluster assistance. Thank goodness we were only there for one night and would be moving to our first choice hotel the following night.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank solstammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda L, General Manager at Comfort Inn & Suites, responded to this review, June 19, 2013
Thank you for taking the time to share your feedback and experience with us and our future guests. We are all very sorry that our beds fell short of expectations for comfort, and we understand that this could certainly make for a lackluster stay. I am happy to be able to report that we are currently being finalizing our orders for a full renovation of all of our guest rooms. This includes; furniture, bedding (mattresses, pillows, and linen), art work, and bath fixtures. These renovations will be starting in October and will be completed in all of our guest rooms by the end of the year. However, I do also fully understand that this does not correct the situation on your visit, and for that I do apologize. We would love to have the opportunity to host your stay in Bend again when our renovations are complete to be able to show you the experience that we strive for a daily basis.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kalamazoo, Michigan
Level 4 Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 2, 2013

Nothing outstanding here, just a damn good hotel room. Clean room and bed, secure facilities, friendly staff and good amenities. Close to a couple of good food places as well. We stayed one night and we were not disappointed. Came close to 4 stars, but 4 star hotels are, well, 4 star hotels.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda L, General Manager at Comfort Inn & Suites, responded to this review, June 3, 2013
Thank you for taking the time to share your experience while staying with us! I am happy to tell you that we are doing our best to make what you expect even better; we are going to be fully renovating our each of our guest rooms this fall. Please keep us in mind when you come through Bend again, we would love to have the opportunity to wow you even more!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coquille, Oregon
Level 5 Contributor
75 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 27, 2013

Checkin was delightful. Got a great recommendation for an Italian place for dinner. The lady was very friendly and helpful.

The room toward the back was very convenient for walking the dog. The room was clean and comfortable. I had a good night's sleep. The only mild complaint was the air freshener used tends to kick up my allergies. Otherwise, everything was fine.

Breakfast was typical motel stuff. Not anything I care for. A bit more fruit would have been really nice.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gunta14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda L, General Manager at Comfort Inn & Suites, responded to this review, May 29, 2013
Thank you for sharing your experience while staying at the Comfort Inn & Suites I have shared your comments with our staff, which serves as great motivation as we strive to go above and beyond each of our guests expectations by providing outstanding customer service every chance we get. We are all happy to hear that you enjoyed your time in Bend, and are looking into alternatives for the air freshener we use to help alleviate allergy issues in the future. I’ve also talked to our morning staff to ensure that we our breakfast options, especially the fresh fruit options aren’t running low. Thank you, and we look forward to having the opportunity to serve you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shelby, Montana
Level 6 Contributor
332 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed May 15, 2013

Keeping with the Comofrt Inn and Suites product of having a quiet, clean and restful over night experience...this is the palce in Bend. It is a little out of the normal traffic routs but it is worth it. There are also quite a few restaurants in the area...within walking distance that are quite nice. I also found the front desk people very knowledgeable about the surrounding area.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda L, General Manager at Comfort Inn & Suites, responded to this review, May 16, 2013
Thank you for taking the time to share your experience while staying with us! We are glad that you found us and chose to stay with the Comfort Inn & Suites while visiting Bend. I have shared your compliments with our guest service staff, and we are all happy that you enjoyed your time here; we look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Property: Comfort Inn & Suites
Address: 62065 27th St, Bend, OR 97701-9501
Phone Number:
Location: United States > Oregon > Central Oregon > Bend
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Bend
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
A stay at Comfort Inn And Suites Bend places you in the heart of Bend, convenient to Pilot Butte State Park and Bend Rock Gym. This hotel is within close proximity of Old Mill District and Tower Theater. Make yourself at home in one of the 64 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls. ... more   less 
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Also Known As:
Comfort Inn Bend
Bend Comfort Inn

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