I went to the Newport Ave location twice in one day and was pretty stunned when the barista said the same thing to me during both visits: "Sorry your drink took so long; I wasn't happy with the shots the first time."
The rub is my coffee didn't necessarily taste incredible, or even above average. I've worked at coffee shops and get the theory behind timing shots but this fella might be taking it a bit far. I just get the impression that I'm not the only customer waiting while he pours twice (and wastes once) on his personal mission to get the perfect shot (that he will never taste himself). Just odd.
I do have to say that the staff was exceedingly friendly. Just exceedingly exceedingly slow. Both times I was in there was a perpetually long line at the counter.
Next time I'm in Bend I'll try their other location.