This was our first stay here, and oh...what a wonderful place to stay! We have stayed in many hotels all over the world, and so are very hotel savvy! The property is beautiful, the location downtown is awesome and the staff is incredible! We were warmly welcomed, Jason chatted with my husband while I handled the check in process with some delightful young ladies. We were upgraded to a Deluxe King room with mountain views that was simply lovely! We arrived to find a special, personalized welcome gift to go with our upgraded room...thank you SO much to the sales department, we truly appreciated all your kind efforts & thoughts! Although we were here during the COVID pandemic, there are several excellent restaurants within walking distance with outdoor seating...you don't even have to get back in the car once you arrive!! We actually ended up coming back to the hotel after drinks at a place nearby & ordered room service...it was fabulous! My husband had the salmon with the potatoes & fresh veggies, and I had the gnocchi appetizer with half a wedge salad. It was all delicious and delivered in a timely manner! We would most definitely stay here again whenever we are in Bend!! Thank you SO much for for everything!! And a shout out to Steven & Jamie at the Oxford Suites in Silverdale, Washington that booked the reservation for us...we lived there off and on for two years while we built a house and became family with everyone there! The Oxford Hotel in Bend just confirmed the fabulous service you will get at any of their properties!! Bravo!!