We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“NO CLEANING”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Shilo Inn Suites Hotel - Bend
Ranked #24 of 44 Hotels in Bend
Reviewed September 8, 2012

Wow, who would have thought that such a lovely place was basically self cleaning!!! We were there for tow nights during our 25th Anniversary trip across the USA and stayed in a lovely room (Room 422) overlooking the creek. Great comfort and atmosphere but a real put down with cleaning!!! When I returned from shopping on the next morning I found that hardly nothing had been done in the room. We had shopped at Costco and had a load of stuff that we were throwing away that was in the trash cans and had used a coffee cup along with a glass and the trash had not been emptied, the cup and glass had not been cleaned or replaced with clean ones, the room had not been vacuumed, the bathroom mirror had not been cleaned or the sink ... what HAD BEEN DONE was a replacement of towels and the bed spread pulled over the pillows hap-hazaredly! THAT WAS IT!!!!! I called down to reception and the receptionist said that was all they do FOR a short stay ... I couldn't believe it ... they didn't even give us another toilet tissue roll??? I kept thinking what is a short stay ... what if I stayed for 3 nights ... would I need to go get a supply of toilet tissue or clean cups??? UNBELIEVABLE!!! We stayed at places all over the USA during our tour from anywhere to four nights and every day came back to a clean refreshed room!!! And this place IS NOT CHEAP!!! Sad, the place is lovely but their methods let them down!

  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Englandswings123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Hotel - Bend, responded to this reviewResponded September 10, 2012

Dear EnglandSwings,

I am sorry to hear that your stay-over service was not up to Shilo standards. During stay-over service floors should be vacuumed, dirty drinking glasses and coffee cups replaced, bathroom cleaned and trash removed. The beds should have been remade with the comforter left turned down and all towels left on the floor replaced. The stay-over service should not be any different if you stay 2 nights or 10 nights. Thank you for bring this to my attention, it will be fixed.

Kevin Coelsch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (729)
Traveler rating
Traveler type
Time of year
Language

499 - 505 of 729 reviews

Reviewed September 4, 2012

This was my first trip to Bend so didn't really know what to expect . We didn't really care for it, it wasn't awful but I'm giving it a 3 stars cause it was so dark and dreary and just not cozy ,the bed wasn't very comfy either . The breakfast buffet was not good at all ! Usually any breakfast buffet I've had at other places is excellent but this wasn't even palatable we only ate there one of the mornings and agreed to go out for breakfast the next morning elsewhere. I would probably stay in the old part of downtown Bend next time as this hotel is right across the street from a big mall & not within walking distance of the quaint old downtown area which is so much more desirable than the outskirts where this hotel is located, which just looks like one big strip mall but other than that the area of Bend has allot to offer ! Brewery's ,hiking ,biking ,shopping and much more did I say brewery's :)

  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank enchantedlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2012

This was our second time to stay there. When we checked in they didn't have the room we reserved (2nd floor with a balcony - river view), so the lady said they would give us the best room they had for the same price. However, it was on the first floor so the river view wasn't as good. It did have a patio, so we took it. They don't use card keys there - give you a regular key and only one per room. After we went in the room and unpacked we went out to the patio to sit and read for awhile before dinner. Got ready to go back in and the door was locked - the room key wouldn't unlock it! We walked around the building to the front door of our room to get in - yup! - one of us had put the deadbolt on when we went in, so we couldn't get back in our room either way! Went to the office to see if they had a key to the patio door - NO! The lady had to call the maintenance man to meet us with all his keys - he finally found a key that fit the deadbolt lock. Needless to say we were a little upset! We had to prop the door open the next time we wanted to go out on the patio. And the room wasn't near as nice as the one we had last year on the second floor - don't know why she said it was their best room!

Room Tip: Get a king on the second floor with a balcony & river view. They only have 2 floors.
See more room tips
  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SusanWharton_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Hotel - Bend, responded to this reviewResponded September 5, 2012

Dear SusanWharton_TX,

I am sorry to hear that you had a few problems with your room. I am sorry that we were not able to accommodate your request for the second floor. We do guarantee room types such as King or double queen. As for the door that locked behind you, all outer doors in the hotel lock automatically for safety reasons.

Kevin Coelsch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2012

I won't bore you with a book so here it is:
- The "queen" size beds are an American Full size and are extremely stiff.
- We asked for the top floor and got the middle. Every morning we awoke to people stomping around, kids running, and the cleaning crew wheeling their carts around.
- The room smelt old.
- No body wash provided.
- The room was not prepared completely upon our arrival and it took over an hour to even get toilet paper.

The hotel looks nice from the outside and on their website, but was not what we expected for an "Suites Hotel." We will not stay here again.

  • Stayed: August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Mstone2765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Hotel - Bend, responded to this reviewResponded August 28, 2012

Dear Mstone2765,

I am sorry to hear that there were a few items during your stay that were not to your liking. We do our best to accommodate request for top floor or ground floor. We do not provide body wash, but do provide soap, shampoo and conditioner during your stay. As for the beds, we have queens and king size mattresses. We do not have any full size mattresses on property. I will follow up with the issue with the toilet paper. Thank you for your comments.

Sincerely,

Kevin Coelsch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2012

This is an older hotel and a little dated , situated just outside of Bend. You need a car to actually go into the town. We booked through Hotwire , so you never really know what you will end up with. The price was right for a one night stay on a road trip!! The front desk were very professional and they upgraded us to a suite overlooking the pool at the back of the hotel. The suite was huge,though in need of some updating but the bed was very comfortable and the room was very clean.We had a drink at the hotel bar after being in Bend and everyone was very friendly. Breakfast was included and there was a huge choice of food, fresh fruit, hot and cold cereal, eggs and sausage etc.

  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 24susanw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Hotel - Bend, responded to this reviewResponded August 28, 2012

Dear Susan W.

Thank you for taking the time to comment about your resent stay with us. I will be sure to pass on your good comments to the staff. We look forward to having you come and stay with us again.

Sincerely,

Kevin Coelsch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2012

We really enjoyed our stay at this hotel. Check-in was efficient and courteous and we were given a great roo overloking the pool are in the 100 block (room 113). The room itself was spacious - more room than we actually needed! Wifi reception was excellent. Breakfast was simple and filling with a decent selection of fresh fruit and cereal for those of us not wanting something cooked. The overall feel to Bend was one of cleanliness and neatness. I wish we'd had more time there!

  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Amethyst_Cat_Oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Hotel - Bend, responded to this reviewResponded August 28, 2012

Dear Amethyst_Cat_Oz,

It sounds like you had a nice stay with us and enjoyed your time in Bend. We hope you choose to stay with us during future visits to Bend. Thank you for your comments.

Sincerely,

Kevin Coelsch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2012

room 517--riverview king w/ kitchenette

Our first visit to a Shilo facility; it was a mixed bag of qualities--not all were good.
The price was high, though not as high as several nearby inns/hotels.
The pluses of a welcoming staff, attractive grounds, nice setting by the river, a breakfast
with decent selections in a pleasant setting by the outdoor pool and fireplace &
deck in our room were offset by the overall worn & dated condition of the room.
Our room had badly scratched furniture and woodwork, threadbare, unpressed sheets.
a small, older tv, a bent screen door, a worn out bathmat (edges torn & frayed), and
several wall areas badly needing cleaning or replacement. Since no soap was in the room on arrival, we had to request it-- it was provided in a timely manner

Room Tip: riverview is nice but would request a recently refurbished room there or in a different building...
See more room tips
  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank davontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites Hotel - Bend, responded to this reviewResponded August 28, 2012

Dear davontheroad,

Thank you for your feedback about your stay with us at the Shilo Inn. It is nice to know about the part of your stay that you liked. It is also good for us to hear about the things that we can work on. We will look into the issues that you brought up that were not up to Shilo standards.

Sincerely,

Kevin Coelsch
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Bend hotels
1.2 mi away
Red Lion Inn & Suites Bend
4.2 mi away
La Quinta Inn Bend
La Quinta Inn Bend
#13 of 44 in Bend
471 reviews
0.3 mi away
Bend Inn Suites
Bend Inn Suites
#38 of 44 in Bend
143 reviews
Show Prices
Show Prices
Show Prices
2.7 mi away
My Place Hotel - Bend, OR
1.1 mi away
Bend Riverside Inn & Suites
2.9 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#22 of 44 in Bend
177 reviews
Show Prices
Show Prices
Show Prices

Been to Shilo Inn Suites Hotel - Bend? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shilo Inn Suites Hotel - Bend

Address: 3105 NE O B Riley Rd, Bend, OR 97703-7523
Phone Number:
Location: United States > Oregon > Central Oregon > Bend
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 44 Hotels in Bend
Price Range: $98 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Shilo Inn Suites Hotel - Bend 2.5*
Number of rooms: 151
Official Description (provided by the hotel):
Shilo Inn Suites Hotel - Bend is nestled on the banks of the scenic Deschutes River and is ideally located in the heart of Central Oregon with its wide variety of indoor and outdoor attractions. With 151 beautifully designed rooms, this full service hotel is ideal for the leisure and business traveler. Mt. Bachelor and public golf courses are nearby. Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Priceline, Hotwire, Orbitz, HotelQuickly and getaroom.com so you can book your Shilo Inn Suites Hotel - Bend reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shilo Inn Hotel Bend
Shilo Inn Bend
Bend Shilo Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing