We stayed one night 05/25/2013 while traveling. Our overprice room was just OK but way overpriced for Bend,OR $251.00 with tax. We had a lumpy sagging king bed that was way past it's lifecycle. But the creepy thing was the hole in the ceiling above the showerhead in the bathroom. It was a hole that went all the way through the ceiling. I felt like someone was watching me. It was perfect size for a camera. My husband stood on the edge of the toilet to get a good look at it.
The hotel was unmanaged as it if felt like no one who cared was around. The manager could be found outside the front doors smoking most of the time. He didn't greet the guests or offer to help with your bags or even hold the door for you. One of my bags fell off the cart we were pushing into the doorway and other guests has to step over my bag to exit but the manager was too busy with his cigarette to lend a hand. Because there was this sense that you were on your own the guests felt free to let their dogs roam around unattended. One dog was in the breakfast room during service helping himself. We mentioned this to the smoking mgr but he didn't seem concerned. Another large dog lunged out of the elevator at my husband when the doors opened and would have hit him in the crotch if he hadn't jumped back.
I answered the survey from Holiday Inn but no one called me back so I sent another email directly to corporate telling them of these issues and asking someone to contact me but no one has as of yet. I guess they don't care if Norman Bates is running the place.
- Official Description (provided by the hotel):
- The Award Winning Holiday Inn Express Hotel & Suites Bend is nestled in the heart of Central Oregon. Just as Bend serves as this region s hub for shopping, dining, and recreation, the hotel serves as the most valuable lodging alternative in Bend and is conveniently located to all the wonderful activities that the area has to offer. Mount Bachelor, the Deschutes River, Cascade Mountain Range, and the Deschutes National Forest create a paradise for winter recreation such as alpine skiing, cross county skiing, snowboarding, ice-skating, sledding and snowmobiling. Warmer weather brings with it golfing, water skiing, rock climbing and mountain biking. The list is only limited by your imagination. Located just off of Highway 97 north of downtown Bend, the Holiday Inn Express Hotel & Suites Bend features 99 guest rooms and suites, meeting facilities for up to 75 people, a business center, indoor pool, hot tub, sun deck and fitness center. All guests will enjoy our complimentary breakfast bar each morning of their stay. The hotel also features complimentary high-speed wireless Internet and complimentary local phone calls. Stay Smart with the Holiday Inn Express Hotel & Suites Bend and enjoy all that we have to offer. Allow our knowledgeable staff to guide you to an exciting world of things to do and see, or sleep late and lounge around the pool. Either way, we have what you re looking for. ... more less
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- Also Known As:
- Holiday Inn Express Bend Hotel Bend
- Holiday Inn Bend
- Bend Holiday Inn Express