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“Stay away creepy place”

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Holiday Inn Express Bend
Ranked #20 of 44 Hotels in Bend
Certificate of Excellence
Reviewed June 16, 2013

We stayed one night 05/25/2013 while traveling. Our overprice room was just OK but way overpriced for Bend,OR $251.00 with tax. We had a lumpy sagging king bed that was way past it's lifecycle. But the creepy thing was the hole in the ceiling above the showerhead in the bathroom. It was a hole that went all the way through the ceiling. I felt like someone was watching me. It was perfect size for a camera. My husband stood on the edge of the toilet to get a good look at it.
The hotel was unmanaged as it if felt like no one who cared was around. The manager could be found outside the front doors smoking most of the time. He didn't greet the guests or offer to help with your bags or even hold the door for you. One of my bags fell off the cart we were pushing into the doorway and other guests has to step over my bag to exit but the manager was too busy with his cigarette to lend a hand. Because there was this sense that you were on your own the guests felt free to let their dogs roam around unattended. One dog was in the breakfast room during service helping himself. We mentioned this to the smoking mgr but he didn't seem concerned. Another large dog lunged out of the elevator at my husband when the doors opened and would have hit him in the crotch if he hadn't jumped back.
I answered the survey from Holiday Inn but no one called me back so I sent another email directly to corporate telling them of these issues and asking someone to contact me but no one has as of yet. I guess they don't care if Norman Bates is running the place.

  • Stayed: May 2013, traveled with family
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4  Thank fostertravels_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Bend, responded to this reviewResponded July 5, 2013

Dear fostertravels_13,

Thank you for staying with us and providing us with your valuable feedback. I apologize for the service you have received during your stay which is not up to your par. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. Rest assured that I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Janice A
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (260)
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159 - 165 of 260 reviews

Reviewed May 29, 2013

The morning staff at the desk were very friendly!
The room was clean upon arrival and throughout my stay.
I enjoy staying at Holiday Inn Express properties for the great breakfast buffet options. However, the pancake maker was broken both mornings, so that was a bit of a bummer.
This location is on the north side of Bend, but it is in a fairly quiet spot.

  • Stayed: April 2013, traveled on business
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1  Thank KRose333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2013

We were tired after a long day of travel, walked in and were met by a very kind young man (whose dinner we interrupted). He gave us a great deal and even upgraded our room which was clean, spacious and quiet. Could not have had a better way to end a long day.

Room Tip: Don't be afraid to ask for a deal, they'll give it to you rather than see you walk out the d...
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  • Stayed: April 2013, traveled with family
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Thank MitchSonora_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2013

For a chain at a low price ($109), this place was a pretty good deal. Its too far from downtown to walk if that matters to you. Comfortable beds and clean, new looking rooms. Breakfast was quite good with a lot of choice. My only reason to not give 5 stars was that all the "dishware" at breakfast was styrofoam which is really bad for the environment and totally unnecessary. Paper plates would be just as good and would not end up as permanent landfill. A national chain should know better. Let your conscience be your guide on this.

Stayed: April 2013, traveled with family
Thank Tony K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2013

I stay in this hotel once to twice every year since it opened.. It is located on the very North end of town.. A nice quiet location. I always compare what I pay vs. location vs. room on my reviews. So, Bend isn't cheap to stay in. And neither is this Holiday Inn. But it is about average for this nice hotel in this nice town. My only problem is the PARKING. For those of us with ATV trailers. We like to park in front of hotel for safety. I always arrive early (3-330pm) to get a spot in front. But the hotel personnel are told to have us park in back. Little to no lighting with crackheads circling on bikes !! So as to allow people in auto's who CHOOSE to arrive later to have premium, front, safe parking ?? That is crazy. I CANNOT leave my open ATV trailer in that back lot !!!!!

Room Tip: Well, if you have a trailer and/or valuable items in your car. Get a room over looking your vehicle...
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  • Stayed: July 2012, traveled with family
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Thank otev915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2013

We spent two nights here and enjoyed it very much. Clean rooms, lovely pool and spa area, good breakfast and very reasonably priced. We had a room at the back and it was very quiet with a lovely view of the mountains. Skied at Mount Bachelor and will definitely stay here again as the drive to the mountain was okay, about a half hour.

Room Tip: Ask for a room at the back.
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  • Stayed: March 2013, traveled as a couple
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Thank Pat J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 21, 2013

Title says it all. My wife and I spent 5 nights here and enjoyed the friendly staff, clean rooms and a hot breakfast that includes eggs, meat, warm cinnamon rolls, biscuits and gravy. Need I say more? Highly recommended.

  • Stayed: March 2013, traveled as a couple
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Thank DCB-Bend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Bend

Address: 20615 Grandview Dr, Bend, OR 97701-8145
Phone Number:
Location: United States > Oregon > Central Oregon > Bend
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 44 Hotels in Bend
Price Range: $98 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Bend 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
The Award Winning Holiday Inn Express Hotel & Suites Bend is nestled in the heart of Central Oregon. Just as Bend serves as this region s hub for shopping, dining, and recreation, the hotel serves as the most valuable lodging alternative in Bend and is conveniently located to all the wonderful activities that the area has to offer. Mount Bachelor, the Deschutes River, Cascade Mountain Range, and the Deschutes National Forest create a paradise for winter recreation such as alpine skiing, cross county skiing, snowboarding, ice-skating, sledding and snowmobiling. Warmer weather brings with it golfing, water skiing, rock climbing and mountain biking. The list is only limited by your imagination. Located just off of Highway 97 north of downtown Bend, the Holiday Inn Express Hotel & Suites Bend features 99 guest rooms and suites, meeting facilities for up to 75 people, a business center, indoor pool, hot tub, sun deck and fitness center. All guests will enjoy our complimentary breakfast bar each morning of their stay. The hotel also features complimentary high-speed wireless Internet and complimentary local phone calls. Stay Smart with the Holiday Inn Express Hotel & Suites Bend and enjoy all that we have to offer. Allow our knowledgeable staff to guide you to an exciting world of things to do and see, or sleep late and lounge around the pool. Either way, we have what you re looking for. ... more   less 
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Also Known As:
Holiday Inn Express Bend Hotel Bend
Holiday Inn Bend
Bend Holiday Inn Express

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