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“Chef's Table Members BEWARE!!!!!”
Review of Benihana

Benihana
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2
Tue, 3/25
8:00 PM
OR
Get food delivered
Ranked #60 of 517 Restaurants in Beaverton
Price range: $30 - $30
Cuisines: Japanese
More restaurant details
Restaurant details
Good for: Large groups, Business meetings
Dining options: Reservations
Dining style: Casual Dining
Cross street: Between Hall and Scholls Ferry
Description: Welcome to Benihana, a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail.
Reviewed October 1, 2018

We were out of town when our annual birthday certificate came for my husband's birthday and we made reservations for the last day of September, knowing it would expire. Called later in he month to make the reservation, mentioning it was for a birthday. We added another couple the next day, again mentioning the birthday. After eating (food and chef were very good), after the birthday sundae and the birthday picture, we were presented with the bill minus the $30 discount for the Chef's Table Birthday Discount. When we spoke to the waitress, she said it was only honored Monday thru Thursday. This was September 30, a Sunday. Granted, we did not mention "Chef's Table" when we called, but feel they might have asked if our birthday reservation was for the Chef's Table, then we would have been "forewarned". Again, as we sat down and told them it was for a birthday, the waitress at that time might have inquired if it was for the Chef's Table reward, again giving us the option of leaving if it was not going to be honored on Sunday. If handled appropriately, we might have stayed anyway As a result of the unmentioned restriction, the restaurant will now lose our business in the months to come, losing way more than the $30 discount they refused to honor. Even though the Monday thru Thursday restriction WAS mentioned in the email, we feel a backup reminder when you call or when you sit down would have been excellent customer service if. like us, it had been almost a month since we had viewed the email and we called later in the month without "reviewing" it. We feel we aren't the only people not fully aware of the restriction when they call. A kind reminder of the rules wouldn't lose the business, would only take a few minutes time, and would be appreciated, possibly resulting in rescheduling but no ill will. Good food but poor management of the Chef's Table. Too bad

Date of visit: September 2018
    • Value
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1  Thank kathy194967
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded October 4, 2018

Kathy, on behalf of our team here at Benihana, we would like to sincerely apologize for your negative visit with us. With your feedback, we look forward to improving the guest experience, and would like to thank you for taking the time to share your review with us. We sincerely hope to see you again at any of our locations.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviews (142)
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25 - 29 of 142 reviews

Reviewed August 29, 2018

We used to frequent this restaurant at least 3x a month for the "lunch duet" served on the weekend. Since it was discontinued we haven't been back! We can't get there during the week....please bring this menu option back!!!

Date of visit: March 2018
    • Value
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Thank BackPacker721916
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded September 5, 2018

Your feedback is appreciated. We will be sure to share your kind words with the team.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 28, 2018 via mobile

Went for birthday celebrations and enjoyed an amazing dinner show provided by Malik! We had a variety of food about 30-40$ per person plus drinks so the price wasn’t too bad either! This was my first time to Benihana and I am sure we will go back again next year!!

Date of visit: August 2018
Thank iwillroam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded September 5, 2018

Eileen, Your feedback is appreciated. We are pleased to hear we were able to create a great memory for you!

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Reviewed August 12, 2018

I took my wife here to celebrate her Birthday and had such a great time! Mateo was our chief... he was entertaining, but not the best we have seen here. The food was very good and plentiful... enjoyed the Drunken Whale Sake and my Hibachi Spicy Chicken. We would go again.

Date of visit: August 2018
    • Value
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    • Food
Thank Mike M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded August 13, 2018

Mike, We are happy you enjoyed the Benihana experience! Come back soon!

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Reviewed July 23, 2018 via mobile

Ok, I know people go for the “show “ but it gets annoying after a while. I don’t like eating with people I don’t know but this is where the spouse wanted to go. We seem to end up here once a year.

That said, the food was good and the service ok. Steak was cooked the way I like it as were the scallops.

Date of visit: July 2018
Thank newyorker1953
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded July 31, 2018

We are happy to hear that you enjoyed the dining experience!

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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