We arrived on July 2nd. Upon getting into the room discovered very outdated unsanitary conditions, a quick google search revealed a large prostitution sting last year at the hotel. The door was an old key lock without a safety latch and the door into the main hallway where the room was wasn't lockable. After discovering all of this I asked the front door for a refund, that I'd like to stay somewhere safer. The front desk said they issued a refund and my card wouldn't be charged. Even gave me a 'receipt' stating that fact.
Imagine my surprise when they charged my card two days later. I called the hotel three times, without any answer. On the fourth time I did get an answer, but was hung up on after asking to speak to a manager. Now I have to go through BBB and my credit card company to get a refund.
I'm very disappointed, I've stayed at Shilo Inns before and never imagined this happening. I feel lied to and stolen from. I highly recommend spending a little more money for a safe, comfortable place to stay.
- Official Description (provided by the hotel):
- The Shilo Inn Hotel & Suites - Portland/Beaverton is minutes from downtown Portland, off Highways 217 and 26. The exquisitely appointed 142 newly updated rooms and suites boast renewed ambiance and comfort and our proximity to Nike, Intel, Tektronix, Lincoln Center and Nimbus Business Park makes us the logical choice for business travelers. Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more less
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- Also Known As:
- Shilo Inn Hotel And Suites Portland / Beaverton
- Shilo Inn Hotel Portland
- Shilo Inn Portland
- Portland Shilo Inn