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“Nice improvements at the HGI Beavrton”

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Hilton Garden Inn Portland Beaverton
Ranked #2 of 12 Hotels in Beaverton
Certificate of Excellence
Pacific NW
Level Contributor
56 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Nice improvements at the HGI Beavrton”
Reviewed March 25, 2007

I was staying at the Hilton Garden Inn during my frequent trips to Beaverton, OR primarily because I'm a Hilton Honors member and felt like I should be getting some benefit from travelling on business. Hotel never really attempted to make my experience pleasant. That changed on my last vist in early March, which was my first stay in about five months. Not sure if there is new management, but I could tell things had taken a definate turn for the better. First, my hotel room preference was honored , even though I checked in very late (in the past, I would have gotten the accessible room on the first floor next to fitness center). Second, all the bells and whistles I receive b/c of my Hilton Honors membership were provided without me having to ask. Third, my room was very clean. Fourth, I was greeted by name when I checked in and out. All in all, a much better stay.

  • Liked — Improved service
  • Stayed March 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank OOBDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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566 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
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English first
Edmonds, Washington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 10, 2007

My husband and I traveled to Beaverton for business, and really enjoyed our stay. The check-in was very quick, and the service was great, along with some delicious cookies :-) at the front desk. Hilton Garden Inns always have a pantry, and that has often been appreciated as we have usually forgotten something or just have the late night munchies.

We had breakfast there at the restaurant, and the selection was overwhelming. And everything I tasted was good. Later that night, we had some okay nachos while watching the Seahawks playoffs. I'm sure there are other dishes that are better.

The bed was pretty hard, but the bathroom was good. I really like the adjustable shower head.

As for the internet and business center, hook up was easy and the business center was very well stocked. I was able to print from my room. However, I couldn't figure out how to print a webpage, nor could I send emails from Outlook.

Overall, it was a great experience, and we would definitely stay there again.

  • Liked — The service
  • Disliked — The bed
  • Stayed January 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank enksemail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 15, 2006

I thought this was a nice value. Front desk staff very helpful and polite. They had some cookies at front desk in early evening. There was coffee in the lobby in the morning. There was a free weekday paper. Bedding comfortable, good housekeeping service. We did not use exercise/pool facilities but they looked nice. Warning: if you get a queen bed with sofabed room, make sure the room you get assigned has a sofabed. Initially I got a room with just a chair. Front desk promptly fixed this. Got good rate with AAA discount.

Stayed October 2006
Helpful?
Thank A C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 10, 2006

We arrived at the Hilton Garden Inn around 9PM towards the end of the Labour Day long weekend. We paid $75.05 (AAA rate) and stayed in room 231, a king bed room.

The room was clean and spacious. The floral bed cover and the dark motif of the room seemed dated but the outside grounds were well manicured and maintained. Chain restaurants are located conveniently nearby. Amenities included a swimming pool and fitness centre that I did not get to use but at a glance, looked clean and modern. The room offered free DSL and free remote printing to the business centre downstairs which was convenient and useful.

Check out was a breeze at the Hilton Garden Inn. If the statement met with the guest's approval, just press the Zip-Out Check-Out button on the guest room telephone. Your account was automatically checked out and you were free to leave the keys in the room. Easy!

The hotel was conveniently located for shopping at the Woodburn Outlet Center. We also shopped at the nearby Washington Square.

I would definitely recommend this hotel and stay here again.

  • Liked — Conveniently located
  • Disliked — Decor
  • Stayed September 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank mojang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
46 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed September 21, 2006

This hotel was a joy to stay in during a long weekend trip to the Portland area. Customer service was top notch - no matter what I needed or asked about, the desk was pleasant and efficient in dealing with it. The hotel has a great onsite restaurant, a quiet and cozy lobby for relaxing and the rooms were clean, quiet and comfortable. The location is excellent with many dining venues close by and some major shopping malls only a few minutes down the road. Excellent set up for the business traveller and no internet problems. There are any number of hotels that could take customer service lessons from the Garden Hilton. I would definitely stay here again.

  • Liked — Customer service
  • Stayed September 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank rara111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 3, 2006

After travelling all day from Boston, Mass via Vancouver, BC and arriving at the Hilton Garden Inn in Beaverton, Oregon after midnight I was told they had given away my room even though I had a guaranteed reservation backed up by my credit card. They even had the temerity to charge my card a no-show fee ( which they subsequently reversed after I complained to Visa). I complained to Hilton's web site which purports to care about customer service and was told I would hear from the hotel management. Six months later and I am still waiting. So far no one from Hilton has even apologized for their poor conduct. I will not be booking with Hilton any longer since I can't count on a room being there and they don't seem to care either.

Helpful?
8 Thank wallstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Hilton Garden Inn Portland Beaverton, responded to this review, January 11, 2006
The Hilton Garden Inn located in Beaverton Oregon has a team committed to providing excellent customer service. When making a reservation with a credit card your room will be held for you on the day of arrival. In the event that we cannot provide you with a room that was guaranteed for that day with a valid credit card we will make arrangements for you at another hotel. You will not be charged for your reservation at the Hilton Garden Inn or for one night at the other hotel. If a charge does appear on your credit card when the above situation occurs, please contact the hotel directly and ask to speak with the Guest Services Manager and we will correct the error.

Thank you for your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Ana, California
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed September 2, 2005

This is a new, clean hotel with decent service for a reasonable price. I'm told that Nike uses it to house people who they bring to their corporate HQ, which is in Beaverton and Yakima appears to as well.

Pros:

. Large, clean rooms
. Reasonable service
. A/C and fridge in room.
. Quiet (far back from the street).
. Cart available to help you bring in your luggage.
. Small restaurant in the hotel.
. indoor swimming pool and fitness center (which both reek of Chlorine).

Cons:

. A/C unit in the window and fridge can be noisy. I unplugged my fridge and cooled the rom and then turned off the AC so I could have a completely quiet room. Note that I'm very particular about noise when sleeping. The A/C and fridge are no noisier than any other hotel with similar amenities, and so if you aren't bothered by noise, you probably won't mind the noise they make at all.
. No assistance with bags from hotel staff (at least not at 11:00 p.m. when we arrived).

I didn't eat here, so I know nothing about the quality of the restaurant.

I will definitely stay here again, but will probably bring some earplugs to drown out the noise from the AC and fridge. I didn't use the pool or fitness center, but I smelled a strong chlorine smell in both areas which I didn't like.

  • Stayed September 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank consumerlaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Portland Beaverton

Property: Hilton Garden Inn Portland Beaverton
Address: 15520 NW Gateway Ct, Beaverton, OR 97006-5717
Phone Number:
Location: United States > Oregon > Beaverton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Beaverton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Portland Beaverton 3*
Number of rooms: 150
Official Description (provided by the hotel):
Hilton Garden Inn Beaverton offers all the comforts of home while traveling. Our newly renovated hotel boasts new modern features in our guestrooms, breakfast bar, on-site restaurant Charley's on Sunset, lobby and meeting space. Our property is located just a miles away from companies including Nike, Intel and Columbia Sportswear. We are within a short distance from Downtown Portland, the Cascade Mountains and the Oregon Coast. Plan your trip and let us take care of the rest! ... more   less 
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Also Known As:
Hilton Garden Inn Portland Beaverton Hotel Beaverton
Hilton Garden Inn Beaverton
Hilton Beaverton
Beaverton Hilton Garden Inn

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