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“Nothing Super about this Super 8 - (Old property/billing issues)”
Review of Super 8 Baker City

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Super 8 Baker City
Ranked #3 of 10 Hotels in Baker City
Seattle, Washington
Level 4 Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Nothing Super about this Super 8 - (Old property/billing issues)”
Reviewed June 17, 2014

Apparently there aren't many options in Baker City...and even less that are pet friendly. While outside doesn't look bad, this hotel is in desperate need of renovation. Decor/furniture VERY old and worn out. Room had odd smell and bathtub/shower issues.

We also had significant billing issues. In error they placed TWO separate credit card authorizations which held over $400+ from my account on a room rate that was less than $100. Manager admitted mistake but ultimately failed to get issue resolved without me having to wait several days for funds to be released from card. Manager also did nothing to compensate us for inconvenience. In past, GM's have offered to comp our night or provide dinner gift card, complimentary future stay, etc. While the manager was pleasant, she definitely gave less than 2 star treatment at this less than 2 star establishment.

Breakfast is okay, waffle maker is always a big hit for kids... Pool had tubing sticking out of it and we were told would take 3 hours to heat.

Overall, I'd just recommend you stay elsewhere...looks like other reviews indicate billing issues so seems like it may be a regular occurrence.

  • Stayed June 2014, traveled with family
    • Service
Helpful?
1 Thank snfreeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria B, Guest Relations Manager at Super 8 Baker City, responded to this review, June 18, 2014
I am sorry for the problems you experienced during your stay with us and we apologize for the inconvenience. Thank you for the feedback so we know of the experience and can make corrections . Your business is appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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540 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Baker City
1 review
Reviewed June 15, 2014

This unit needs to be completely refurbished. Our room (128) had no electric power to two of the wall outlets and one of the lights next to the bed. The building is showing its age. The main breakfast area is so small they have to have an overflow room to hold everyone. They did give us a certificate for 50% off our next stay at a Wyndham property.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria B, Guest Relations Manager at Super 8 Baker City, responded to this review, June 18, 2014
I am sorry that you experienced problems during your visit with us. Your comments are very important as we strive to improve and offer great service. Thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alhambra, California
Level 5 Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 14, 2014

Overall very good for a 2 star as the facility is newish. However, in the morning they had one person trying to check out people and also keep the breakfast counter supplied - I had to tell her that the coffee and milk were finished. The receptionist was very friendly and competent - management trying to save on salaries is the problem.

Room Tip: Get a back room as the motel is on a busy access road for the interstate.
See more room tips
  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tajikiev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria B, Guest Relations Manager at Super 8 Baker City, responded to this review, June 18, 2014
Thank you for your review, we appreciate your comments, this feedback is important as we strive to improve all our services. We appreciate your business and look forward to having you visit again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Baker City

Property: Super 8 Baker City
Address: 250 Campbell St, I-84 Exit 304 at Campbell St, Baker City, OR 97814-2256
Phone Number:
Location: United States > Oregon > Baker City
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Baker City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Baker City 2*
Number of rooms: 72
Official Description (provided by the hotel):
Stay for a while at the Super 8 of Baker City, off Interstate 84 near Historic Downtown. Get off to a great start with free SuperStart continental breakfast, which includes Fresh Hot Waffles, Cinnamon Rolls, and Yogurts. Then make use of free Wi-Fi Internet access to check the weather before heading out. Swim in our heated indoor or relax in our hot tub. We offer free large-vehicle parking and a guest laundry. Each room comes equipped with a microwave, refrigerator, and coffee maker. Non-smoking and handicapped-accessible rooms are available. Kids 17 and under stay free with an adult at our dog-friendly hotel. Book a Jacuzzi room for added comfort. Have a large family we offer rooms with three queen size beds. Staying awhile check out our Kitchenettes. ... more   less 
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Also Known As:
Super 8 Baker City Oregon

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