We occasionally break down and eat here because it's close to home and better than fast food. I'd say we've eaten here probably 15 times since they've opened, but soon, we'll probably give up and say "never again".
At first, we assumed the extremely slow service was because they were still training staff, but evidently the only thing they can train them to do is hang around the door, laughing and talking. Today, we waited probably 1/2 hr for our main course, and although my husband's filet was done properly, mine was well done instead of medium rare (yes, it had the medium rare sticks in it), and it neither looked or tasted like a filet. They always insist you should cut your steak open and check it in front of them, but
A. That's not my job, a cook should know how to cook steak and determine doneness (I actually worked in a steakhouse when I was young) and
B. I've already waited a half hour, how much more time do I have to wait for them to cook another?
The waitress evidently never glanced at my plate or it would have been obvious that my steak was well-done, compared to my husband's almost bloody piece, but she was in such a hurry that she barely paused on any trip past our table, and one time she simply slammed the bottle of sauce down onto the table as she hurried by. If the waitresses and cooks are so overwhelmed, perhaps a few less people "greeting" and a few more "working" would help! Seriously, 3:00 on a Saturday and we had THAT LONG OF A WAIT?
Also, just know, because this happens EVERY SINGLE TIME...if there are only two of you, no matter what time of day and how slow they are, or that there could be more empty tables than occupied ones, they will ALWAYS try to cram you into one of those miniature booths with a table not much larger than a tv tray! They must be SURE a busload is waiting outside, ready to slam them with business!!! This last time, at 3:00 p.m.on a Saturday, we walked past eight or ten empty standard booths and tables in that one area of the restaurant, headed for, yep, a tiny postage-stamp sized table! God forbid if we had not finished our salads before the main course, as something would have had to have been piled on our lap or the floor to fit more than two plates and the peanut buckets on that table! Perhaps it's their way of encouraging good manners, because there's no way your elbows would fit on the table too!
Seriously, the food is ok if cooked correctly, but that's just always been a crapshoot. If you need to eat here, take the following advice: Ask up front for a full sized booth. Make sure you specifically state you want your salad before your meal or you may get everything at ounce (happened more than once), or, you may not get a salad at all (also has happened to us!). Figure out right away if you need any sauces, because once your meal arrives, the likelihood of wait staff stopping by diminishes greatly. Plan for an extra long wait for your steak, and if for some miracle, it comes out fairly quickly, then go ahead and cut into it and see what you get, because you've got time. If it's the normal long wait, just do as we do, tell them it'll be fine and just choke your way through it. Remind yourself that the salad and rolls are great...oh, and get the brocolli. It's actually the thing they cook best!
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