I lost my home in the May 24,2011 tornado. This was not my 1st choice but my 4th choice for a room because the others were booked. I should have slept in my truck. I gave them my credit card number to open a tab, but paid cash every day. The 2nd night they called me at 12:36 A.M. to ask if I had paid my bill. I said yes and had a receipt to prove it. He mumbled "she must have entered it wrong" and hung up with no apology. I wrote up 1 day and told the front desk the 2nd day about half the lights not working and they never got fixed.The 5th night at 9:20 p.m. a man walked in my room without knocking. I ran him out then the night clerk called and said the day clerk told him I was checking out. I said that was a lie. He then asked me 3 times when I was checking out. It became a heated argument and I hung up,packed and left. Since then, I have found 2 separate nights they charged my card for,even though I paid cash every night. One of the nights was a day after I had left.I had to file complaints with corporate office twice, the BBB twice,and call my credit card company twice to put stop payments on the charges. This is ongoing and still unresolved.
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- La Quinta Inn & Suites Oklahoma City -Yukon Hotel Yukon