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Holiday Inn Express Hotel & Suites Oklahoma City West-Yukon
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Reviews (112)
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Reviewed May 24, 2013

The SweetHeart was Kathy M., Gen.Mgr. and the deal was our room. Thanks to Kathy, we were able to extend our stay in the midst of tornado season.
The facilities were top notch.
Kathy is the BEST !! Hope she likes her duck as much as we liked our room.

  • Stayed: May 2013, traveled as a couple
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Thank Frequent_RoadTrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2013

I see this hotel is rated #1, but not by this traveler. I find these cookie-cutter buildings too air tight and unoriginal for my taste. Another deterrent is the hefty price they charge for mediocre. The last straw for me was the indoor pool that was cold enough to soak an injured limb, but way too cold for swimming.

  • Stayed: March 2013, traveled as a couple
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Thank mancelt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Oklahoma City West-Yukon, responded to this reviewResponded May 21, 2013

Dear mancelt,

Thank you for taking the time to express your thoughts and concerns. I would like to apologize for the condition of our property and our indoor pool did not live up to your expectations. I am also sorry you were not satisfied with the rates. Prices vary depending on the dates and are competitive within the area. We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Anthony M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2013 via mobile

Arrived around 8PM which a lot of other guests were also arriving. Although the receptionist was extremely busy, she still had a warm smile for everyone. The hotel was beautiful as were the rooms. Nice place to stay. I would stay here the next time thru.

  • Stayed: April 2013
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Thank hcjc68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2013

THe Holiday Inn Express and Suites in Yukon, OK is just west of Oklahoma City. You will not be disappointed in this hotel. It is the top of the line for the HIE hotels. Everything is as it should be: clean, well-maintained, courteous personnel, great beds, good breakfast and everything works as it should ... including the huge LG flat screen TVs. It appears that every room has a sink and microwave as well as a little table on which to eat if one wishes to, The desk is separate and big.

I chose the regular queen double for $119 rather than a suite for more, but we were well satisfied.

This is a nice place because of a staff that wants to provide the best.

  • Stayed: April 2013, traveled as a couple
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Thank HarlanD505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2013

This property is very easy to get to and is nice looking from the outside. It is near restaurants, shopping, and a new movie theater. The front desk clerk working on the afternoon we checked in was very friendly and helpful.
I am a stickler for hotel cleanliness and unfortunatley, this HIExpress did dissapoint in this area.
The room had many stains all over the walls especially the bathroom - yuk! There was make-up all over the shower curtain which was supposed to be white but looked like it had not been washed in a long while. Only two towels were left for a group of four. The sofa in the sitting area was filthy with gross stains on it too. The room smelled bad . It just really needs a good deep cleaning. Breakfast was ok. The hostess did not speak english, so we were not able to communicate with her. The chairs at the tables were dirty and stained. We really wanted to like this property - everyone was so friendly. They really need to work on keeping areas clean.

Room Tip: Top floor a must if you are a light sleeper!
  • Stayed: March 2013, traveled with family
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1  Thank LepFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Oklahoma City West-Yukon, responded to this reviewResponded April 12, 2013

Dear LepFan,

Thank you for your review and being so detailed in the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. We will address these points and we hope when you return you will see the improvements made.

I look forward to having the opportunity to host you in the near future to allow you to experience our commitment to quality and service.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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