We reserved 2 rooms for 4 days. We requested adjoining rooms before arriving. They said they would accommodate us but when we arrived they could not. Strike one.
We unpacked and stayed the first night then the next day we requested again and they could accommodate us off of the concierge level where we had been staying. The two rooms they put us in only one had hot water the other one did not. It would only get lukewarm. We repeatedly asked for them ti fix it. They couldn't get it to work. Srike two.
The thermostat was the next problem. It would only run the heater for about 4 minutes then stop. The night time temperature hovered around 30. Yes. It was cold. We ended up just asking for more blankets. Strike three.
The concierge lounge closes early and not open on the weekend. We couldn't even use it. Srtike four.
Now for the good news. The complimentary breakfast was very good. Tasty traditional breakfast buffet with made to order omelets and waffles. Minus one strike.
The staff were friendly and caring even if they couldn't solve our issues. Minus one more strike.
The facilities were modern and well maintained except for the specific issues I mentioned. Minus one more strike.
So, I suppose the balance is now a -1 strike? So, for all my Marriott experiences this one is probably the worst. But keep that in perspective. My worst day at a Marriott is probably better than my best day somewhere else.
I would stay here again, but never in the room we just left. :-)
- Official Description (provided by the hotel):
- Free Wi-Fi in all rooms and public space. NEW LOBBY with latest design communal work spaces and enhanced menus with craft bar service. Full retail store on-site selling sundries and finer goods. Breakfast included in some rate plans. Fold-out single size sleeper chair in all king rooms. Riverparks and running trails nearby. Free Casino shuttle available to River Spirit casino nearby for groups of ten or more. Walk to Oral Roberts University and many 24/7 restaurants plus shopping nearby. Sports Bar on-site. Full service European style Spa Southern Hills Day Spa and Ross Edward Grand Salon for Hair both on-site. State of the art fitness center with indoor pool, whirlpool and rooftop sundeck ... more less
- Reservation Options:
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- Also Known As:
- Tulsa Marriott Southern Hills Hotel Tulsa
- Marriott Tulsa