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“great hotel bad management”

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Best Western Airport
Ranked #35 of 108 Hotels in Tulsa
Clarksville
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“great hotel bad management”
Reviewed October 7, 2011

we have stayed at this property on at least 20 occassions over the past year, usually for two nights at a time. Great hotel, very clean, with a negotiated rate that we were told would be our rate always. Clean room, normally great staff, good bar, good internet. Tried to book a room October 2011 and told we were on the do not rent list. When asked why no one had an answer. Left a message for the manager to call us, and she never did. When we finally reached her, she stated that we were in the lobby asking for a room without a reservation and they were full and we became loud. We have never traveled to Tulsa without a reservation. Have stayed their so often we have the number in our cell phones. Explained to manager that we had not been to Tulsa in months and never to her property without a reservation. She said that did not matter, her word is final. Very strange. Beware, We believe they are related to another property that we have a civil lawsuit against for breaking a reservation three months after we booked it or because they do not want to honor the negotiated rate we had there. Overall the property is good and Owner Danny works hard to maintain the property in a superb condition. But very troubling when we are put on a do not rent list for nothing we know nothing about. We do not travel anywhere without a reservation. We do shows for a living in cities across Tenn, Oklahoma, Arkansas and Mississippi so this is troubling to us. So beware of this.

Room Tip: lower level rooms are cleaner than upstairs.
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  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raymond L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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312 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Tulsa, OK
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 11, 2011

We were just looking for a cheap room with a clean pool for a one day get away. We found a great rate online. Check is was fine, the room wasn't spotless but was clean and ready when we got there. Bed was very comfortable, but the pillows were unusually small for a hotel. Rooms have a fridge and microwave which was nice. Pool area was clean and so was the pool. We did have a beer at the on site bar. If you are looking for a classy lounge then stay away, but if you just want a cold beer and to shoot a game of pool then stop in. The next morning breakfast was't bad and was more than just bagels and cereal. The pool had gotten dirty over night and was full of bird feathers in the morning. We did report it about 10 and by 1130 it had not been cleaned. We were a bit dissappointed about that but oh well overall pretty decent stay and good price.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank LosHinos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davenport, Iowa
1 review
Reviewed July 28, 2011

A special thanks to Misty and the other staff they always meet all of our needs and make our trip a very nice and relaxing time for us we come down to Tulsa twice a year to visit our brain injured daughter and it can very stressful at times and because of the well trained staff it makes our visit so much more enjoyable thank u again Best Western we enjoy our stay with u make it feel like home

Room Tip: always at your service to make sure u are very comfortable would recommended Best Western in Tulsa t...
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  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank tlccockayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, Oklahoma
Level Contributor
56 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 19, 2011

The staff is great. The owners updated beds and bedding. They need to update tv's. Overall good place to rest your tired body

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mclbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMistyCares, General Manager at Best Western Airport, responded to this review, July 22, 2011
Dear mclbar,

Thank you for your review! We're so glad you enjoy our property. I agree with you fully, the new Eurotop beds are wonderful! And you read our minds...The TVs in all rooms will be updated sometime prior to the end of next year at which point you'll be able to enjoy a flat screen TV either 32" or 37" in size depending on which room type you choose. This and several more upgrades are on their way, so we'll be looking foward to your next visit to see the improvements being made. Thank you for being our guest!

Wishing you happy and safe travels,
Misty Jones
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arkansas City, Kansas
Level Contributor
3 reviews
Reviewed July 9, 2011

Your review does not include information about the Park and Fly feature. We have peace of mind that our car is safe while we fly away of vacation! Morning Breakfast was great. We were driven to airport and also picked up on return back to Tulsa.

Did not use Restaurant, Room Service or Spa featue.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Nancy30052
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Tulsa hotels

1 review
Reviewed July 6, 2011

Like stayin n this hotel, staff is very friendly an helpful! Rooms are clean with comfortable beds!

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jsvincent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
1 review
Reviewed June 29, 2011

Do not recommend this hotel. If you are just looking for a cheap motel to lay your head on go ahead but if you want ot feel safe and comfortable I recommend you avoid this. There is a bar that shares the same parking lot, no elevators, and in an extremely shady part of town. One of things you sign is that you understand the risk of your car getting broken into and they recommend you remove your stereo and GPS device form your car. I understand common liability waivers but this one seems like they are specific to things that happen often

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank hated_it86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMistyCares, General Manager at Best Western Airport, responded to this review, June 30, 2011
Dear hated_it86,

I would like to apologize if the notice on our registration card caused you undo concerns about the security of our hotel. We pride ourselves in taking care of our property and our guests which is the reason for this notice. During a horse show at the Expo in mid-town Tulsa several of our guests had their cars broken in to while they were attending the show. Their purses and GPS devices were stolen. Our local news channels have been actively reporting on this situation all over Tulsa with emphasis on tourist areas like the Expo, Downtown, and the South Tulsa shopping and dining district. We understand that visitors to the area are not aware of the situation with which Tulsa Police are trying to cope, therefore we warn our guests at check-in not to leave items visible when traveling about in the city.

http://www.fox23.com/news/local/story/Car-Break-Ins-At-Fairgrounds/5QQNDCEDCU2wc6tsCuZF_g.cspx

http://www2.kjrh.com/dpp/news/Brookside-car-break-ins-unusually-high

Although the concentration of problems if located in areas of town other than our own, we realize that our guests visit businesses all over Tulsa and we just want them to have a safe and enjoyable time therefore we thought it would be helpful to warn guests not to leave GPS units or other valueables visible when shopping, dining, and visiting attractions in Tulsa. We feel like it's bettter to be safe than sorry. Only trying to help. Again, I'm very sorry if our warning made you feel unsafe. It is only mentioned as a service to our guests. We hope during your next stay in Tulsa, you'll visit us again.

Wishing you happy and safe travels,
Misty Jones
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Airport

Property: Best Western Airport
Address: 222 North Garnett Road, Tulsa, OK 74116-6034
Phone Number:
Location: United States > Oklahoma > Tulsa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Best Value Hotel in Tulsa
#22 Business Hotel in Tulsa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Airport 2.5*
Number of rooms: 106
Official Description (provided by the hotel):
Best Western Airport welcomes you to rooms with amenities such as in room microwaves and refrigerators, coffee makers, free hi speed internet, cable, and complimentary local calls. Enjoy our on-site fitness center, seasonal pool, business center, on-site Subway Restaurant and free hot breakfast buffet from 5am-9am. Our hotel is located just two miles from Tulsa Raceway and four miles from Tulsa International Airport. Complimentary airport shuttle is available and the front desk will gladly provide driving directions and information on local area attractions. We look forward to having you as our guest! ... more   less 
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Also Known As:
Best Western Tulsa
Tulsa Best Western
Best Western Hotel Airport

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