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“Extremely Rude Customer Service”

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Wingate By Wyndham Tulsa
Ranked #2 of 108 Hotels in Tulsa
Certificate of Excellence
Weatherford, Texas
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Extremely Rude Customer Service”
1 of 5 bubbles Reviewed January 28, 2014

We had an incident upon check in with a credit card here and the whole problem was handled with a rude unaccommodating attitude. My husband was told by the manager of the hotel that this hotel is a franchise therefore not subject to Wingate/Wyndham guidelines. We will not stay at a Wingate again even in another city because of the responses and attitudes of the customer service department as well. We left and stayed elsewhere so I can't comment on the quality of the rooms. The lobby looked clean but I did not see a Christmas tree which was a little disappointing on Dec. 27th. The Holiday Inn Express down the road had an enormous one in the lobby which made us feel happy upon arrival.

  • Stayed December 2013, traveled with family
    • Service
Helpful?
Thank LMHO2523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WingateManagement, Front Office Manager at Wingate By Wyndham Tulsa, responded to this review, January 31, 2014
We are so sorry that your recent experience at our hotel was not satisfactory. The problem with the credit card was that your husband used his card to make the reservation but he was not going to be staying here. I called him the morning of your reservation to let him know that if he was expecting to pay for the room with his credit card and yet not be here in person when you arrived, then we would need a credit card authorization form filled out by him. (This is a standard procedure since there has been so much credit card fraud.) Having not heard back from him, we hadn't received written permission from him to use his credit card. Consequently, the front desk lady asked for an alternate credit card to charge the room on. We apologize if she didn't explain the situation correctly. As for the Christmas tree, our Christmas tree was and had been in the center of the lobby from Thanksgiving until January 3rd.
The Management
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638 reviews from our community

Traveler rating
    443
    145
    33
    9
    8
See reviews for
263
165
38
110
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Cordova
1 review
5 of 5 bubbles Reviewed January 21, 2014

The hotel was very nice and the beds are to die for but the towels they did not keep the luxury going. They need better towels and they only leave two in the room. I had to ask for more towels.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Garry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WingateManagement, General Manager at Wingate By Wyndham Tulsa, responded to this review, January 25, 2014
Thank you for the good review of our Hotel. We hope to make every stay a pleasant experience for our guests. Sorry for your inconvenience of the towels in the room. They are as per franchise requirement of a set of two for one bed.Also, the towels are the Wyn Brand as what is required again, by Wingate.
We appreciate your business and hope to see you again.
Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Millington, Tennessee
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 20, 2014

Wingate Tulsa is a great place to stay. I was here for a short trip. The hotel is convenient to the interstate (a little road construction going on - guess Tulsa is growing). Everything was clean and pleasing to the eye (I think the place is fairly new). Employees were very friendly...breakfast was pretty good too.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eclee97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WingateManagement, General Manager at Wingate By Wyndham Tulsa, responded to this review, January 25, 2014
I personally thank you and on behalf of our wonderful staff also thank you for the great review of our Hotel.
We are grateful for the compliments and glad you had a good experience at the Hotel.
Being one of our preffered guests, and we will be happy to give our best services to make your stay as pleasant and enjoyable as possible in the future also.
Please do visit us again. Thank you for the business.
Management.
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Iowa
Level Contributor
513 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
4 of 5 bubbles Reviewed January 17, 2014

This property is about two years old and looks brand new. The lobby was very inviting with a large dining area for breakfast located behind a centrally located TV and fireplace.

The workout room was small but the equipment (treadmill, eliptical, recumbant bike, and weight station) was in very good shape.

The King room was clean and very comfortable and I have nothing negative to say about the room or the property.

I booked the room and pre-paid to get a lower rate but upon check-in they said they have had problems w/ that but will honor the pre-paid rate.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IA_Hawks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WingateManagement, Manager at Wingate By Wyndham Tulsa, responded to this review, January 25, 2014
We are very grateful for your nice review of our Hotel. We would hope to see you again to better serve you to make it a pleasant experience for you every time you visited. Thank you for choosing us, we appreciate your business.
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wingate By Wyndham Tulsa

Property: Wingate By Wyndham Tulsa
Address: 2854 E 51st St, Tulsa, OK 74105-1705
Phone Number:
Location: United States > Oklahoma > Tulsa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 108 Hotels in Tulsa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Wingate By Wyndham Tulsa 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
Welcome to the Wingate Tulsa Central/Midtown, located on Interstate 44 only 7 miles from downtown Tulsa. Our hotel opened brand-new in November 2012 and offers many great amenities! Complimentary Breakfast, Spacious Indoor Pool Area with Hot Tub, Fitness Center, Business Center, Board Room and Meeting Space. Our spacious rooms are bright and contemporary, offering pillow-top beds, 40 inch flat-panel televisions, microwave and refrigerator, in-room coffee, iPod docking station and more! We are just a short drive to downtown Tulsa, The BOK Center, The Tulsa International Airport, The Expo Center/State Fairgrounds, The Shops at Utica Square, The Farm Shopping Center, both The Promenade Mall and Woodland Hills Mall and so much more! Oral Roberts University is just a few miles away as well as Saint Francis Hospital and Oklahoma University - Tulsa. Welcome to the Wingate Tulsa! ... more   less 
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