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“Between a Rock and a Hard Place”

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Renaissance Tulsa Hotel & Convention Center
Ranked #31 of 108 Hotels in Tulsa
Oklahoma City, Oklahoma
Level 5 Contributor
75 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Between a Rock and a Hard Place”
Reviewed July 1, 2013

Between a Rock and a Hard Place

The Renaissance is a clean, well-run, mid-end hotel.

Upon arrival, the valet was attentive and prompt. The reception is set up in pods, it is a nice touch and makes check-in more personable. The reception staff also took the time to greet children in the party.

I asked for a room that was not adjoining, too many shrill children singing the "wheels on the bus" at 5am or snoring at 2am, and not next to the elevator or ice machine. With this criteria in mind, room 505 became mine. The room was not adjoining and was one room away from the elevator...yes...one room away. I was too tired to make a switch.

The rooms are tidy and clean and have Aveda products - a pleasant surprise.

The reason we typically stay in a hotel is because we do not have a place to sleep or choose to sleep elsewhere...we are in need of a bed.

The Renaissance has very hard, hard beds that are only surpassed by the hard, hard pillows. There were a ton of pillows on the bed and I squeezed each one in turn hoping for one envelope of puffy goodness in the crop. No luck. The bed felt like a sofa my aunt had had for over a century - you know the type, despite being foam, you sit and it is your bottom that conforms, not the sofa. Sleep was evasive due to the Minecraft angularity sandwich of the bed and pillow.

The in room coffee was a handy antidote for the sleep deprivation the next day. Internet was a steep $12.95 a day.

Ok property, nice staff...BYOP.

PS - I left a pair of earrings behind and will check back in in 2-3 days time on their whereabouts. Even after multiple calls, knowing exactly where I left them and calling immediately after. They are gone...

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Desserty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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425 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Tulsa, Oklahoma
Level 5 Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed June 17, 2013

We stayed in this hotel in a 'suite' that had a king size bed and pull out sofa. We did not utilize the sofa. However the bed was a trampoline. Every time my husband turned over the whole bed shook and bounced. It was awful. The room got a bit cold due to us lowering the temp and falling asleep but there was not a blanket accept for the comforter. It would have been nice to have an extra blanket located in the closet.
The other bad part about staying here last weekend was the ungodly amount of cheerleaders-due to a cheerleading camp being held at the hotel. 5 times a student knocked on our door only to have the wrong room. Also upon exiting the elevators you would nearly be run down by 20 high school girls who have absolutely no manners and would not let the occupants of the elevator out before rushing into the elevator. I would definitely ask the front desk if there are any camps being held at the hotel because I overheard that they would be going on for at least the next 3 weeks.
The other odd thing that happened was at breakfast. I ordered room service and , mid-presentation, the delivery waiter started talking with an english accent. It was off and on and I couldn't figure out if he was being funny or weird. Creepy
The location can not be beat. Everything is very close by, but we will not stay here again.

Room Tip: Call first to ask if they have any camps going on.
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  • Stayed June 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank Freddy4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roseau, Minnesota
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 9, 2013

We stayed here for three days and were visiting from Minnesota. The first thing I noticed was that there were no vending machines available and this is important - especially when the gift shop closes so early each day and especially on Sunday. Also, when I made the reservations, it stated that restaurants were very close by. That is deceiving as it is not just an easy walk to somewhere else. They also stated there was a hair salon onsite, which we needed and we found out they had none. I would have to say that most of the problems with this hotel are because of the Marriot chain. The staff was awesome. We highly recommend the shuttle drivers, especially Steve and Gary. They went above and beyond to make sure we were taken wherever we needed to be. If we come back, we would not stay at this hotel because of the location - not the staff.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim L, General Manager at Renaissance Tulsa Hotel & Convention Center, responded to this review, June 11, 2013
We are very excited that you enjoyed our staff so much. Our team takes great pride in delivering outstanding service. In fact, we are currently ranked in the top 25 of all Renaissance Hotels in the nation for a number of service categories. We will recognize Steve and Gary at our next associate meeting.

I apologize that you read information indicating we have a salon on site. We do not want any misleading information on the internet regarding the amenities we offer. Please contact me at tim.lewin@jqh.com or 918-307-4002. I would be interested in learning where you saw that information. In the mean time, I will have a staff member search the web and work to remove this incorrect data.

I am sorry you did not find our location appealing. With more than 30 restaurants within a mile, the largest mall in Tulsa less than two miles away, most major Tulsa attractions within a 15 minute drive and our proximity to highway 169, many of our guests find our location to be ideal for leisure and business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, Oklahoma
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 6, 2013

I was SO disappointed in this hotel! As soon as I got to my room I noticed trash on the floor. No big deal, I picked it up and threw it away. Then I ran a bath and noticed the tub area was filthy. There was hair everywhere. Since I was ready for a bath, I cleaned that too. I brought it to their attention and they offered me a cheese tray. The hotel in general was not very clean. There were dirty food trays in the hallway and some kind of laundry problem. Huge piles of sheets, dirty towels in the hallway. Pretty hotel, but pretty doesn't fix dirty.

Room Tip: Do not stay on the west end of this hotel or you will hear the highway all night long.
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  • Stayed June 2013, traveled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank amfoster43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim L, General Manager at Renaissance Tulsa Hotel & Convention Center, responded to this review, June 10, 2013
I truly appreciate you taking the time to share your experience. The condition in which you found your room is unacceptable to us here at the Renaissance Tulsa. As a 4 diamond hotel, a customer should never have this experience. In additional to a rigorous training and follow up program with our housekeeping staff, we take an extra step other properties may not. Each room is to be inspected by a supervisor prior to being released for sale to ensure any item is not overlooked. Somehow this step was missed for your room. I apologize. Another issue we had during your stay was staffing for our hallway and public areas. Since your stay, we have developed alternative plans to ensure we have adequate coverage if we have mutiple people out sick.

I am happy to discuss this further with you as your experience is not typical. My contact information is tim.lewin@jqh.com or 918-307-4002. Thank you for your time and feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Elm, Texas
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 30, 2013

Wanted to get out of the DFW area for a quick getaway to go somewhere different. Closed my eyes and pointed on the map, Tulsa OK was where my finger landed. My wife and I stayed there for 3 days 2 nights. Very nice Hotel, clean and very attentive staff. My only suggestion is to stay on a higher up floor. There was a gospel convention going on and although everyone was very friendly, it was quite noisy.

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Level 4 Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 29, 2013

I enjoyed my stay at the Renaissance, check in was fast about 8 minutes and I had my room key. The room was newly decorated and spacious. Great customer service. Centally located for great shopping and restaurants.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Redcater1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
World Traveler
Level 4 Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 19, 2013

I stayed here in early May with my mom, sister and niece, and found the hotel lacking. We had asked for a handicap accessible with bath with reservation, but when we got there they only had a king size bed with shower. That took a while to resolve, and we finally did get a 2 doubles with a bath.

The hotel was LOUD! Sure it is a convention site, but the only meeting going on was a high school 50th reunion, definitely not the loud crowd. The loudness came from the groups of teenage baseball teams, dance teams, and soccer teams. All night long they were in the halls and atrium, which carried up through the whole hotel.

The hotel looks nice in the lobby, and on the outside, again very typical convention site. The room were not that impressive. Our balcony door opened, but then took us 30 minutes to get closed because the latch was messed up. Once we got it closed, we didn't open it again. There was something sticky on the carpet, which I stepped in upon taking my shoes off. And two of the toiletries in the bathroom were partially used. I've never been to a hotel where the toiletries were reused between guests.

The pool was quite small for such a large hotel, and full of the teenage teams.

All in all, I will not be staying here again. There are too many other choices for cheaper that have the same or better accommodations.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank obahsomah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim L, General Manager at Renaissance Tulsa Hotel & Convention Center, responded to this review, May 23, 2013
I am so sorry to read about your disappointing experience at our property. Since you stayed with us, we have changed our procedure for assigning handicap accessible rooms. Instead of doing that task the morning of arrival, we are now doing this each day for the next three days.

Unfortunately, our balcony door locks are tricky. They do not operate like a standard residential door. Each room should have an instruction sticker by the handle to assist in proper operation. I have asked our team to inspect each room with balcony doors and replace any worn stickers.

It is unacceptable to have a cleanliness issue in our guest rooms. I have asked our housekeeping director to evaluate and retrain the staff member who cleaned the room.

I would love to earn your back your business. Please contact me at your convenience. Tim.lewin@jqh.com or 918-307-4002.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Tulsa Hotel & Convention Center

Property: Renaissance Tulsa Hotel & Convention Center
Address: 6808 South 107th East Avenue, Tulsa, OK 74133
Phone Number:
Location: United States > Oklahoma > Tulsa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#30 Business Hotel in Tulsa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Tulsa Hotel & Convention Center 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
*** AAA FOUR DIAMOND AWARD RATING*** Providing traditional service to a contemporary clientele, Renaissance Tulsa Hotel & Convention Center offers gracious accommodations in elegant European style. We are ideally located in the heart of the city's shopping and dining district and surrounded by restaurants, entertainment venues, and Oklahoma's largest shopping mall. Visitors staying in our Tulsa, Oklahoma hotel enjoy luxuriously appointed guest rooms that provide relaxation and contentment. For the business traveler, high speed internet access and a well designed work station encourage comfort and productivity. And our award winning Cyprus Grille Restaurant/Merlot's Lounge offer exquisite dining with a warm ambiance. We are proud to offer premier accommodations in Tulsa. Adhering to the highest standards of hospitality, our staff is committed to providing flawless service, extraordinary amenities, and a "bring you back again" experience. ... more   less 
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Also Known As:
Renaissance Tulsa Hotel Tulsa
Tulsa Renaissance

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