Horrible hotel, from the property to the staff!!!!More
- Breakfast included
Horrible hotel, from the property to the staff!!!!MoreShow less
I recently received a copy of your review for our hotel. Our company prides itself on providing great service, great rooms and great surroundings, which is why I was so disappointed to read your post. Please accept my most sincere apologies.
As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of the people who work here. Unfortunately, in your situation, it is clear that we were unsuccessful in achieving these goals. Given our belief that guests like you are our most valuable asset, this failure is particularly troubling.
Your review has caused us to take a serious look at the systems we have in place to handle our day to day operations and we will be making modifications as appropriate. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope that you would give us the pleasure of having you as a guest again at this hotel or any other brand locations in the future.
this place is very good.. clean and comforting... i enjoyed staying here... could use more channels on tv.. but customer service was EXCELLENT and it was quiet
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Tulsa - Central. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.
It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
A quick overnighter while burning rubber on the interstate. Friendly check-in, wish for a quiet room was accommodated. But, the freeway traffic flows on both sides of the hotel and a supersized LED bill board illuminates the place at night. The trash dumpster truck comes at 5:30 am - that's your wake-up call. The room was furnished with a bachelor kitchen, which was wiped - but not necessarily clean. There is a difference! Nothing discusting though. Basic cable channels with decent reception. Security guard was very conscientious about his job, made his rounds, checking building and parking lots. Overall an excellent value for a low-need stop-over.
I recently received a copy of your review of the Extended Stay America Tulsa - Central. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most sincere apologies.
We specialize in providing clean, comfortable rooms at an affordable price. That means we don't set out extra amenities like shampoo, lotions, shower caps, etc, in our rooms. However, our hotel does have a limited supply of sundries at the front desk, and we happily dispense them free of charge upon request. Operating in this way allows us to continue to provide you our great rooms at exceptional rates. I take seriously your concern, however, and assure you that we work very hard to explain exactly what we offer to our guests before they arrive. I am, of course, very sorry that we were unable to make our offerings more clear to you before you checked in, and hope that you will keep our hotel in mind when your future needs are for an accommodation like ours.
It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
We stayed for 3 days the first time. it was a bit ruff, however the kitchen, bed, bath was all clean. Then went away for 2 nights and came back for 3 more days. This room was better. I came down with a cold and was thankful that the hotel let me sleep without knocking on the door every 5 minutes. (In fact none).My guess is that they get tired of jerks stealing them blind and messing up the rooms. It is hard to make repairs at such a low rate they charge.
It would be nice if they had one spot for people to go and smoke. Be firm on that.
DO NOT STAY HERE. My room smelled horrible. The shower was dirty. There were crumbs on the floor by my bed. There were specks on the sheets and I was terrified to sleep on them. It's outdated. It's ugly. Worst of all, it seemed to be extremely unsafe. There were men hanging out in the parking lot all night, and my colleague and i were approached three times by them late at night. There is no security. It is right by the interstate, and you can hear the sound of the cars. The beds are hard and horrible. If you stay here, you will be miserable, I promise you. .
I stayed there for 6 nights, so I didn't qualify for a visit from housekeeping. I did have plenty of towels and the dishes were all clean when I checked in. They do not provide dish soap, but do have kitchen cloths and towels. The room reeked of smoke, and was supposed to be non smoking. I couldn't ask to move since they were overbooked.
The room was of usual size. Kitchen was really small, but had a full size fridge, 2 burners, and a microwave, which sufficed for me. The place didn't look new, but all was very clean. Found no dirt or stains that made me uneasy about staying there. The sheets were standard cheap hotel quality, but again...clean and serviceable.
The front desk staff was the real gem here. I twice needed to exchange something: a can opener and an alarm clock, and both were handled with real friendly attitude. Every time I had a question it was answered competently. They were clearly understaffed and overbooked but made time for me. Aside from rude neighbors (loud talking and slamming around and running up and down the halls after midnight) the stay was pleasant.
My real complaint is the lighting. The best light came from the kitchen. Otherwise, there were some weak lamps and a single extremely weak ceiling light at the entrance. I had to turn every light in the joint on in order to read. Not necessarily a really bad thing, but quite annoying.
I'd stay again if I was trying to save money.