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“New North Tower”

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WinStar World Casino Hotel
Ranked #1 of 4 Hotels in Thackerville
Certificate of Excellence
Bulverde, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“New North Tower”
5 of 5 bubbles Reviewed March 20, 2014

Stayed 2 nights at the new North Tower during spring break. The room was very nice. We were short one towel, called down to housekeeping they sent someone up immediately with way more towels than we could use. We had a pool view it was too cold but the pool area looked very inviting. Staff was very friendly.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paulette L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalBynumAGM, Manager at WinStar World Casino Hotel, responded to this review, March 21, 2014
Thank you for taking the time to review your most recent experience at The Winstar World Casino and Resort. I am happy to hear that you enjoyed your stay here with us. We are planning to open the pool on May 1st! I hope that we have an opportunity to serve you again in the near future.

Thank you!
Crystal Bynum
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,299 reviews from our community

Traveler rating
    2,183
    726
    239
    94
    57
See reviews for
686
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72
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (308)
Date | Rating
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English first
Marietta
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 17, 2014

This was our first time to stay in the hotel. We stayed Wed and Thursday night in two rooms. The hotel put our rooms right next door so was a relief to have the kids room so close. Both rooms were very comfortable. The convenience of being able to go downstairs to restaurants and casino was wonderful. Every one of the staff we encounter was very friendly and courteous. This hotel really needs an indoor pool. The elevators were broke except one so had to use the service elevator.

Room Tip: Corner rooms are much bigger. I
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tepster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalBynumAGM, Manager at WinStar World Casino Hotel, responded to this review, March 21, 2014
Thank you for taking the time to review your most recent experience at The Winstar World Casino and Resort. I am happy to hear that you enjoyed your stay here with us. I hope that we have an opportunity to serve you again in the near future.

Thank you!
Crystal Bynum
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed March 15, 2014

For years we have driven by the Casino on the way to Dallas and not being players, we hadn't considered stopping by the big casino with the temporary looking roofs. On our way back home one trip, we decided to stop for a round of golf at their course. We took them up on a special they had. It included a 30 session with a pro and a food voucher at the casino in the evening. The staff and pro were super helpful. The lesson was spot on. and the pro shop was very comfortable. Being early in the day, we had lunch at the club and the burgers are awesome! The course is well kept and worth going back to.
At the end if the day we started to leave town and instead turned around and went back to the casino to use vouchers for supper. We were hesitant but when we walked in the doors. We were just blown away! It is a beautiful facility and huge!
There are comp soft drink stations at points all over and the layout is very simple. The array of games is amazing. They have the new hotel and spa and stores are wonderful and the swimming pool is beautiful. You should stop by even if you are the penny slot person like I am! You won't regret it. Try the hotel restaurant. Very very reasonable and very classy. We have since stayed at the hotel overnight and it is a beauty!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janet O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalBynumAGM, Manager at WinStar World Casino Hotel, responded to this review, March 21, 2014
Thank you for taking the time to review your most recent experience at The Winstar World Casino and Resort. I am happy to hear that you enjoyed your visit here with us. I hope that we have an opportunity to serve you again in the near future.

Thank you!
Crystal Bynum
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midwest City, Oklahoma
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed March 9, 2014

Upon checking in the front desk staff are not to friendly. We were not told at check that there was only one elevator working for that whole hotel. Wait time for it was 15-20 mins. I know that there are stairs but when paying that much a night forget it. The rooms are not worth that a night either, we called down for ash trays and we're told they'd were trying to find some. Later that night I called again and was told they were out of them. The bed was uncomfortable need new mattress, plus housekeeper did not know how to make a bed sheets were inside out just thrown together. Needless to say should of took the reviews seriously before booking. But I hear the rooms in the tower are a lot better. Oh, the cafe in hotel lobby are slow and Denny's breakfast is better any day.

Room Tip: Find another hotel nearby save your money!
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ronda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalBynumAGM, Manager at WinStar World Casino Hotel, responded to this review, March 21, 2014
Thank you for taking the time to review your most recent experience. It was pleasure to speak with you via phone about your experience here. I hope that our resolution was satisfactory. Please feel free to contact me with any additional concerns or questions.

Thank you!
Crystal Bynum
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
114 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed March 2, 2014

The casino hotel is well appointed. The beds are comfortable and the bathroom is above average. The service is excellent. Pool looks nice but it was too cold to venture out. Easy acces to the casino and entertainment events.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarookaTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalBynumAGM, Manager at WinStar World Casino Hotel, responded to this review, March 21, 2014
Thank you for taking the time to review your most recent experience at The Winstar World Casino and Resort. I am happy to hear that you enjoyed your stay here with us. We plan to open the pool in May, so please plan another trip to enjoy that amenity.

I hope that we have an opportunity to serve you again in the near future.

Thank you!
Crystal Bynum
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amarillo, Texas
Level Contributor
230 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed March 2, 2014

We had been looking at staying at this location for a while and when we receive an offer of two complimentary nights we decided to give it a try. It was a good decision. It is very nice and another new tower is scheduled to open in March/April. The rooms are decorated well and very functional. They have a small refrigerator and coffee maker. The only thing they don't have is a microwave, but that isn't really needed. The hotel is smoke free so it is nice to get away from all the smoke in the casino. The hotel has a restaurant, but the casino has a large variety of restaurants and recently added a buffet. The casino is a little bit of a walk, but you don't have to leave the building to access. Staff is very nice, but as it grows they have a few growing pains. We called for a bellman to help with our luggage, but when one didn't show up we worked out a way to get our luggage ourselves. When I checked out and mentioned it one of the ladies apologized and apparently had forgotten to send one. As they grow they may want to look at a specific customer service person. One nice thing is that on Wed/Thu mornings they have a complimentary breakfast buffet for anyone over 50. If you try the buffet I would recommend going early because the hotel has busses coming in from all areas that start arriving about 9:30 and most are over 50. It can create a longer line.

Room Tip: I recommend a high room and pool side. The elevators are quick and it doesn't take long to get...
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brad C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalBynumAGM, Manager at WinStar World Casino Hotel, responded to this review, March 21, 2014
Thank you for taking the time to review your most recent experience at The Winstar World Casino and Resort. I am happy to hear that you enjoyed your stay here with us. I hope that we have an opportunity to serve you again in the near future.

Thank you!
Crystal Bynum
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
183 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 bubbles Reviewed February 26, 2014

Recently stayed in the new pool tower. Everything was excellent. Bed and bedding were top notch, clean, welcoming, and beautiful. Don't really know what else one could want. Loved the rainfall shower head, nice big towels, and so clean! Shout out to housekeeping. I travel a lot, and this is one of the best and cleanest hotels. There is still a bit of construction going on but they are considerate and discreet. Valet service was quick and efficient. Keep on mind when you go that Sunday-Thursday is mostly the retired crowd and then gets younger on the weekends.

Room Tip: Higher floors offer best views. Ask for pool tower and pool view.
See more room tips
  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JCntex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalBynumAGM, Manager at WinStar World Casino Hotel, responded to this review, March 21, 2014
Thank you for taking the time to review your most recent experience at The Winstar World Casino and Resort. I am happy to hear that you enjoyed your stay here with us. Construction on Tower 3 will be complete in May, so that you plan another trip to visit us soon!

Thank you!
Crystal Bynum
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about WinStar World Casino Hotel

Property: WinStar World Casino Hotel
Address: 777 Casino Ave, Thackerville, OK 73459-9774
Phone Number:
Location: United States > Oklahoma > Thackerville
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Thackerville
Number of rooms: 1399
Official Description (provided by the hotel):
WinStar World Casino isn't the only place you get to take pleasure in. Rest from the day's activities and take a shuttle ride to one of our well-appointed establishments located minutes from the casino. We offer a variety of overnight stay options that cater to your needs and desires. From flat screen HDTVs to relaxing hot tubs, you'll experience what "accommodation" truly means. ... more   less 
Also Known As:
Winstar World Hotel Thackerville

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