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“Winstar World Casino and Resort, fabulous”

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WinStar World Casino Hotel
Ranked #1 of 4 Hotels in Thackerville
Certificate of Excellence
Dallas, Texas
Level 5 Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Winstar World Casino and Resort, fabulous”
Reviewed December 24, 2013

Winstar Casino is the near casino near Dallas, Texas, they just opened a new pool tower. It is absolutely fabulous. The first reservation we had they upgraded us for free to the new suite and it was wonderful.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank xaviersmom62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalBynumAGM, Manager at WinStar World Casino Hotel, responded to this review, December 26, 2013
Thank you for taking the time to review your most recent experience here at the Winstar World Casino and Resort. I am happy to hear that you enjoyed your suite upgrade! I hope that we have the opportunity to serve you again in the near future.

Thank you!
Crystal Bynum
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,577 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (327)
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English first
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 24, 2013

I've been a loyal WinStar customer since I moved to Dallas, but today I was really disappointed when their reservations line told me there were no rooms available for New Year's. I'm attending the Train concert on New Year's and just this week, I received an offer from Winstar for two complimentary nights at the hotel. I called and they tell me they are all booked. First, why do they send you an invite that includes January 1st, if apparently, they've been sold out for weeks. But never mind that, when I asked the lady if there were any rooms available, even if it was for pay, she told me there weren't any. Her response and tone gave me that feeling that you get in your gut, that something is not right and I just checked online and there was a room that listed on Travelocity for $199. This upsets me and I wish the concert was somewhere else.

  • Stayed December 2013, traveled solo
    • Service
Helpful?
2 Thank celestblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalBynumAGM, Manager at WinStar World Casino Hotel, responded to this review, December 26, 2013
Thank you for taking the time to review your most recent experience here at the Winstar World Casino and Resort. Unfortunately we are sold out on New Year's Eve but we have availability on New Year's Day. If you would like to make a reservations please feel free to contact me directly at 580-276-1301.

Thank you!
Crystal Bynum
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level 5 Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed December 17, 2013

We stayed for 2 nights in the new North Tower Hotel. The room was very nice. It has a fridge, free wifi, nice amenities and comfortable bed. Plus, it has that nice NEW smell and very clean furniture and carpets. There is a large walk-in shower which we much prefer to a tub and it has the rain shower head which was great for my neck and back. The view left a lot to be desired as it was of the construction of the 3rd tower which will open soon. As with all construction the noise started up early in the morning. We go away to relax and enjoy late nights and late mornings but this wasn't going to happen this time. The second night was very bad as the walls seem to be paper thin and the occupants next door came in at 3am and did not shut down their after gambling party until 5! The bathrooms have vents through which I could actually understand the conversation that was taking place fro rooms either above or below ours. This was not a happy trip for us and to top it off there were no glasses in the room. They did have the foam cups for the coffee maker but an actual glass was nowhere to be found. There is a large new restaurant on the first floor of the hotel which has a menu to satisfy most appetites. It is open 24hrs a day and has a menu that gives you a variety of meals to choose from for certain hours. This way the kitchen is always stocked and the food comes out quickly and perfectly done. Next to the restaurant is a bar so you don't have to walk down to the original hotel lobby for a drink. It is a very nice, new, hotel but it needs to lose the noise!

Room Tip: Ask for a view of the pool so you do not get the construction side.
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank FuntimesTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalBynumAGM, Manager at WinStar World Casino Hotel, responded to this review, December 26, 2013
Thank you for taking the time to review your most recent experience here at the Winstar World Casino and Resort. I am happy to hear that you enjoyed many features of the guest room and the new restaurants in Tower 2. I will follow up with the construction team to ensure that we aren't starting until late morning to minimize any disturbances. I will also discuss the idea of adding glasses to the guest room with my team.

Thank you again for the feedback and I hope that we have the opportunity to serve you again in the near future!

Thank you!

Crystal Bynum
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Breckenridge, Texas, United States
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 16, 2013

I'm rewriting my original review from October 2013 because the hotel called me and wanted to make things right. I will say that the staff were very helpful this second trip and the room did have hot water and everything worked just fine. Kudos to the hotel for caring enough to make things right for us. Thank you Crystal for all you did to make our stay pleasant.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalBynumAGM, Manager at WinStar World Casino Hotel, responded to this review, December 26, 2013
Thank you for taking the time to review us again! I am happy to read that this stay was more pleasant! I hope that we have the opportunity to serve you again in the near future.

Thank you!
Crystal Bynum
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mesquite, Nevada
Level 4 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 14, 2013

I received 2 nights free, think it was due to birthday month. Tower was modern no bing. Bed was soft for me. Had a free breakfast (senior) buffett was senior priced $14.99. Not enough hotel shopping. Casino is a fantastic place to get you mile of walking. They have a fitness room.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LuVaccaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalBynumAGM, Manager at WinStar World Casino Hotel, responded to this review, December 26, 2013
Thank you for taking the time to review your most recent experience here at the Winstar World Casino and Resort. I am happy to hear that you enjoyed your complimentary stay! Just for your knowledge we have opened a new gift shop in the lobby of the Casino Tower (tower 1). In addition to the new gift shop, Cloverleaf Boutique is still open in the main lobby of the Casino Tower.

I hope that we have the opportunity to serve you again in the near future.

Thank you!
Crystal Bynum
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Thomas
Level 4 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 13, 2013

My husband and I just returned from a wonderful free 2 night stay and the Winstar Hotel. We had a corner room suite on the 10th. floor.
Everyone there treated us so well and made us feel more than welcome.
The food is a bit pricey, but considering we stayed for free in a Great room, I can't complain.
The entire visit was wonderful. The room and bathroom were very large and made us feel right at home.
We also enjoyed 3 days at the Casino. The nice part is that the Casino and Hotel are all joined together, so you never have to get out In the weather.

Room Tip: We were not near the construction area. I would suggest asking for a corner suite. They are very...
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank bevblake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalBynumAGM, Manager at WinStar World Casino Hotel, responded to this review, December 26, 2013
Thank you for taking the time to review your most recent experience here at the Winstar World Casino and Resort. I am happy to hear that you enjoyed your suite upgrade on the 10th floor! We have many food options throughout the entire resort that offers food at all price points.

I hope that we have the opportunity to serve you again in the near future.

Thank you!
Crystal Bynum
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level 5 Contributor
47 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed December 12, 2013 via mobile

This was our last stop before heading home on vacation. When we arrived, check in seemed fine. We headed up to our room and found our keys didn't work. We found a housekeeper to let us in and figured out it was the wrong room. We called down to the desk and they realized they wrote the wrong number in the key card. A bellboy came up with new keys. Second room wasn't cleaned nor was the bed made. Third time was the charm. We finally got our stuff in.

We then went down for dinner. Only place still open was the buffet which they said they were closing but we would have plenty of time to eat. Not ten minutes later the manager came over and says they were closing.

He comped us breakfast, but were unable to use it due to our flight schedule the next day.

The grounds are nice and the pool looked amazing. It's the service that made the hotel less than satisfactory.

Stayed December 2013, traveled as a couple
Helpful?
1 Thank sniemi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalBynumAGM, Manager at WinStar World Casino Hotel, responded to this review, December 26, 2013
Thank you for taking the time to review your most recent experience here at the Winstar World Casino and Resort. I am sorry to hear that you didn't enjoy your stay with us. I would love to speak with you directly regarding your experience. Please contact me directly at 580-276-1301.

Thank you!
Crystal Bynum
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about WinStar World Casino Hotel

Property: WinStar World Casino Hotel
Address: 777 Casino Ave, Thackerville, OK 73459-9774
Location: United States > Oklahoma > Thackerville
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Thackerville
Number of rooms: 1399
Official Description (provided by the hotel):
WinStar World Casino isn't the only place you get to take pleasure in. Rest from the day's activities and take a shuttle ride to one of our well-appointed establishments located minutes from the casino. We offer a variety of overnight stay options that cater to your needs and desires. From flat screen HDTVs to relaxing hot tubs, you'll experience what "accommodation" truly means. ... more   less 
Also Known As:
Winstar World Hotel Thackerville

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