I called to cancel my reservation within the specified guidelines due to horrendous travel conditions and was told that since they are a destination hotel and the roads are not closed that they could not accomodate my cancellation request. So therefore, I am out 100.00. I find this very to be very poor service and poor management. I followed the Best Western guidelines for cancellation but was told this did not apply to their hotel. I will tell everyone I know to check somewhere else if they want to have true customer service.
- Official Description (provided by the hotel):
- This brand new Thackerville, Oklahoma hotel offers convenient access to Winstar Casino & Golf Course. The Red River Inn & Suites is offering the highest standard in customer satisfaction at an affordable price, this full-service Thackerville area hotel boasts a variety of room styles including whirlpool suites and an outdoor pool that is open from May 31st to August 31st from 9AM - 9PM. Shuttle service provided by Winstar World Casino 24 hours/7 days every 15-20 minutes. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Red River Inn And Suites
- Best Western Red River Hotel Thackerville