It first started with a complete mistake in our reservation, Vickie who took the reservation wanted to put 3 people in a king size bed......the solution to that problem was to upgrade us to a king suite for an additional charge of $10 to the customer. When we finally decided to go to sleep, the sofa sleeper had no supporting springs on the fold out, so one of us had to sleep on a 5ft sofa. When we checked out we notified the front desk of our dissatisfaction with the room and wanted the $10 extra charge taken off, apparently the front desk person could not do this without checking with the manager or in this case the assistant manager Mary.
Mary called and said the charge would be taken off, but when I expressed my dissatisfaction on the room I was accused of lying about number of people, I was told I made the reservation for 1 bed and I was trying to get the room for free. She did not accept any responsibilty for any of her staff.......to her it was all MY FAULT. I asked to speak to her boss which is her husband and she told me....he is gonna tell you the same thing.
This hotel does not know the meaning of hospitality and I will NEVER stay here again and encourage others not to stay here.
- Official Description (provided by the hotel):
- This brand new Thackerville, Oklahoma hotel offers convenient access to Winstar Casino & Golf Course. The Red River Inn & Suites is offering the highest standard in customer satisfaction at an affordable price, this full-service Thackerville area hotel boasts a variety of room styles including whirlpool suites. Shuttle service provided by Winstar World Casino 24 hours/7 days every 15-20 minutes. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Best Western, Hotwire, Cancelon, TripOnline SA, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Best Western Red River Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Red River Hotel Thackerville
- Best Western Red River Inn And Suites