My 84 year old Mother and myself stayed 1 night, No chair to sit in(Mom has bad back and sitting on bed is VERY uncomfortable),no ice machine so had to buy ice ,carpet I couldn't BELIEVE! Big spots,dirt tracks, I refused to walk on w/o sox(which special trip made to purchase).Removed covers d/t stains and sprayed pillows and sheets with Lysol. No remote for tv(they brought us one from another room).A/C vent had to be held open with paper towel d/t blowing at floor and toward wall.Employee WAS exceptional,she helped any way she could and friendly.Thank goodness we had a fold up chair for Mom ! Bed was comfortable. Sorry to be so negative but ----------.