Upon arrival there was no one at the front desk (had to call on a phone). Our room had a very musky/damp/old smell to it. The bed linens were outdated, mattress was very uncomfortable, only 2 towels in the bathroom (we had 4 people total in our room), the shower/tub did NOT drain (took about 15-20 min after water was turned off to drain!), asked the front desk to use a fax machine and was questioned as if we were even guest at the hotel first, housekeeping banged on our door at 8am the second morning of our stay waking my children up. Biggest complaint is I was charged twice for a crappy hotel that I will never stay in again!!! Still awaiting a phone call from management to get this charge resolved!! Very dissatisfied with this hotel and service
Kevin the GM of the Hotel was by far the most disrespectful person ever and did not care about any of these issues.
Do yourself a favor and spend the extra money and stay somewhere nicer where they actually value you as customer!!
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