What's the use of chain motels having "frequent guest" promotions when the motel staff won't honor them? Stayed in six Econolodge motels during their recent double stamp promotion. In only one did the Manager voluntarily offer double stamps. In the others, I had to argue for them.
Three of the motels refused to let me redeem the stamps. Ponca City, OK was one of those. The Manager insisted that I could only redeem a full card of 10 stamps for $50. She refused the six stamps for a $25 rate reduction even though it was plainly offered on the stamp card.
After I offered to 'phone Choice Hotels' customer service line, she grudgingly agreed to take the stamps. The she looked up with an absolutely horrified expression and exclaimed, "But then you'll only pay $8!"
That seemed to sum up the attitude of most of the Managers. Never mind building customer satisfaction toward future business; we want our money NOW! The chain may have a promotion but we won't give in without a fight.
The room itself was fair. It had a moldy odor and grungy looking bathtub but was clean otherwise. Reasonably comfortable. Convenient location for seeing the interesting historical buildings in Ponca City.
- Free Wifi
- Free Parking