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All reviews residence inn the penthouse upstairs shower full size kitchen breakfast and dinner west side living room extended stay lobby area cleaning staff beds were comfortable nice room fireplace dishwasher unit pullout fairgrounds
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Reviewed August 27, 2017

we had a group booked at this hotel for a long weekend. the rooms were not cleaned. the some of the keys did not work. the staff seemed casual. the bathroom was moldy. the pool appeared dirty. the room's carpet was soiled and gross. we did not even step in rooms. we left asap and had a great experience elsewhere. what a disappointment. the lobby appeared nice.

Room Tip: sorry- can't help you there....
  • Stayed: August 2017, traveled with friends
    • Sleep Quality
    • Service
Thank decorme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, General Manager at Sonesta ES Suites Oklahoma City, responded to this reviewResponded September 8, 2017

Here at Sonesta our goal is to offer our guests a comfortable and surprisingly different experience, and I am very sorry that we have failed to do this for you. I hope you will accept my sincere apologies regarding your experience at our hotel. We have shared your feedback with our staff and are continuing to staff and train our housekeeping department to ensure immediate improvement. Thank you for choosing Sonesta and for taking the time to review our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2017 via mobile

We decided to stay a night in Oklahoma City for one night and found this beautiful hotel. Although the place looked nice, we had higher expectations for a Hotel. The staff wasn't as friendly as you would expect, they gave a "it's just a job and I don't care if people don't like it." They also charge $75.00 per night non-refundable pet fee for them to shampoo the carpets (supposedly) every time the guest and their pet checks out, no matter what. Those rugs had not been shampooed in a long time. $75.00 is a rip off. Breakfast was free but not the best. The staff need to care more about the place they work at.

Stayed: August 2017, traveled with family
Thank KatDMcB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, General Manager at Sonesta ES Suites Oklahoma City, responded to this reviewResponded August 21, 2017

Please let me apologize for any feeling that the staff was unfriendly. I always want my staff to offer courteous, efficient service and I will definitely be sharing your comments with them. We appreciate that you booked our hotel and brought your pet. Pet fees are standard for pet friendly hotels as there is cost involved with special cleanings after check-out. Thank you again for your review of the hotel. We do hope that you will come back and see us again.

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Reviewed August 11, 2017

By far the best hotel for the price. Love the roomy suites. Very friendly staff. They take my dogs for a reasonable price. Have good breakfast and live the evening socials with different food mon- Thursday. More like staying in a nice apartment than a hotel. Great for our long horse show weeks!

Stayed: August 2017, traveled with family
Review collected in partnership with this hotel
Thank HOLLY V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, General Manager at Sonesta ES Suites Oklahoma City, responded to this reviewResponded August 21, 2017

Thank you for your review of the hotel. We are happy to hear that you enjoyed your room and our amenities. We will share your feedback with the staff. Come see us again soon!

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Reviewed August 10, 2017

The staff and cleanliness was HORRIBLE. Room was left dirty upon check in, staff could care less about the conditions, the room was so dirty that I didn't dare touch anything. Hair in the bedding, sink, shower, old razors from previous guest, room not vacuumed, dirt and spider webs in the corners, bedding never changed, no towels, no toilet paper, smelled like cigarettes and pet urine. Overall Experience was HORRIBLE. Do not stay here!!!

  • Stayed: August 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sonesta
Thank Daniel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, General Manager at Sonesta ES Suites Oklahoma City, responded to this reviewResponded August 21, 2017

Hello Daniel,

Please accept our sincere apology for the experience that you had with the hotel. We are working with our housekeeping staff and have shared your comments with them. It is certainly our goal to offer a clean and comfortable room for every guest and we are sorry that we missed the mark. We appreciate you sharing your feedback and want to share that the hotel is improving everyday.

Regards,

Stephanie

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Reviewed August 6, 2017 via mobile

We have stayed at this property for years. It is very convenient to the state fair grounds... But, with that being said this place is TERRIBLE. Last year we stayed her for the AQHA World show in November. At that time they had upgraded the rooms but forgot to do maintenance. Our tub wouldn't drain and there was a huge gap in the door jam that let LOTS of cold air in. But we thought they were still trying to make improvements to the place. We scheduled to come back in August (this trip) the night we checked in we found underwear in the top of the closet and hair in the shower and on the bathroom floor. We complained at the front desk and stressed that the room must be thoroughly cleaned the next day. They didn't clean it AT ALL!!! They didn't clean it the next day, or the day after that!! We then moved out. This hotel is terrible. Not only was our room like this, A LOT of people that were at the show have had the exact same problems. SO NOT STAY IN THIS HOTEL!!

Stayed: August 2017, traveled with family
Thank Tammi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, General Manager at Sonesta ES Suites Oklahoma City, responded to this reviewResponded August 7, 2017

Hello Tammi S,

I am very sorry that during your stay we had challenges with our housekeeping staffing and it is very unfortunate that this impacted your stay. It is always our intent to have clean rooms and regular service for every guest. As the new General Manager at the hotel, I am working diligently to increase staffing and improve service and I believe that the service will be significantly improved. Thank you again for staying with us. Please feel free to contact me directly if you decide to consider a future stay.

Regards,

Stephanie Ford

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