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“Consistent Quality, Security Questionable” 4 of 5 stars
Review of Hilton Garden Inn Oklahoma City Airport

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Hilton Garden Inn Oklahoma City Airport
Ranked #14 of 148 Hotels in Oklahoma City
Certificate of Excellence
Bartonville, Texas
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Consistent Quality, Security Questionable”
4 of 5 stars Reviewed July 20, 2014

The Hilton Garden Inn OKC Airport is what I expected in a Hilton Garden Inn; nothing special but consistent with the quality I expect at a Hilton Garden Inn. The location is convenient, although the surrounding area isn't the best. My only complaint is that while we were guests at the hotel, we were approached by a panhandler in the hotel parking lot looking for handouts. When I brought this to the attention of the front desk clerk, I was informed that this is a frequent experience at this property and that she would inform the manager. The fact that the front desk clerk asked for a description of the person who approached us in the parking lot (and another guest as we were walking into the hotel) tells me that this property doesn't have security cameras in their parking lot or else the front desk clerk would not have to ask for a description of the panhandler . While I didn't feel threatened by the panhandler, I was traveling with my husband. Had I been traveling alone I might have felt differently.

Bottom line, if management knows that they have a problem with panhandlers on their hotel premises, they need to install security cameras and take some action to prevent their guests from being hassled walking from the parking lot to the lobby.

Room Tip: Ask for a location away from the Interstate Highway.
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  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Service
Helpful?
1 Thank Equestrian01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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397 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Houston, United States
1 review
3 of 5 stars Reviewed July 16, 2014

Stayed here while in town for a funeral so didn't spend much time in the the room. We had a suite with pull out sofa which offered plenty of room. It was clean and we had everything we needed with the mini fridge and microwave. We do normally like a place that offers a continental breakfast but this one did not have it.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Charles J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deltona, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 16, 2014

Everyone went above and beyond their duties to make certain we were well satisfied with our stay. The hotel was very well situated since our family members were arriving from several different cities at varying times. The same applied to our departures.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Charles T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, AZ, United States
1 review
5 of 5 stars Reviewed July 13, 2014

The staff was very attentive and made the sign-in process very comfortable and quick. Room was ready, water in fridge, thermostat set to a comfortable range (some places stay set to freeze), and bedding was crisp and fresh. Easy access to the highway made finding the Hilton Garden Inn easy and getting back on the road very stress free. We arrived very late at night and being treated like we were the only guests made a hard day on the road melt away and my 'co-pilot' able to get to sleep quickly.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
4 of 5 stars Reviewed July 11, 2014

The hotel had extremely friendly employees who were genuinely concerned about our stay. The physical attributes of the hotel are very clean and appealing. The room was large and clean. A great hotel for the money.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank T7130SEdavida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 8, 2014

Not new, but seemed to be well kept to me. Had two rooms -- 2 double beds and a king bed suite which adjoined. It was a great set up for us and very reasonably priced. The pool area was very busy with families. Airport location is right off I-40 and no jet noise. Nice coffee machines in the rooms, complimentary cookies and punch in afternoon. Staff was friendly and helpful. Would stay again.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 61Dianne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed July 6, 2014 via mobile

The lobby and outside surrounding areas look great, but everything behind the lobby needs renovation. Couches are dirty, walls need paint and new carpet needed. Bathroom is alright just a bit of rust on the sink.

Staff is friendly and helpful. Wish the breakfast was free.

Stayed July 2014, traveled with family
Helpful?
Thank Asian_Cowgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hilton801, General Manager at Hilton Garden Inn Oklahoma City Airport, responded to this review, July 8, 2014
We are disappointed to hear of your experience at our hotel and appreciate you taking the time to provide feedback. The problems you mentioned were brought to the attention of our housekeeping department and have been addressed. While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse for it. We are sorry for the inconvenience and annoyance this incident caused.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Oklahoma City Airport

Property: Hilton Garden Inn Oklahoma City Airport
Address: 801 S Meridian Ave, Oklahoma City, OK 73108-1603
Phone Number:
Location: United States > Oklahoma > Oklahoma City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Oklahoma City
#14 Business Hotel in Oklahoma City
#24 Family Hotel in Oklahoma City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Oklahoma City Airport 3*
Number of rooms: 161
Official Description (provided by the hotel):
Guests will appreciate our location just 3 miles from Will Rogers World Airport and can take advantage of our complimentary shuttle to and from the airport. ... more   less 
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Also Known As:
Hilton Garden Inn Oklahoma City Airport Hotel Oklahoma City
Hilton Oklahoma City
Oklahoma City Hilton

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