Just checked out of the Sheraton Oklahoma City Downtown. To be fair, I have stayed in this hotel 8 times and had pleasant experiences however, today will keep me from returning to this location. To start, my company booked the room through Egencia (Expedia's business division.) When I arrived they immediately treated me like a second class citizen. I heard no less than 4 times during the check-in process : "yes I know you are a Gold Starwood member but because this is through Expedia (not Egencia but Expedia) . . . " then when I went to the room it was 2 double (not queen beds.) I had reserved and paid a higher price for a King bed so when I called down to ask for a new room to accomodate my reservation I was told they did not have King Rooms. Normally this would not be an issue but my husband was traveling with me and I had booked this room specifically for this feature. After being told I couldn't cancel my reservation, I contacted Egencia who called the hotel. Eventually, I got my King Room. Really?!?! No apology, just a rude key drop. The training, treatment, and behaviors of the staff up to the manager, Erica, is not acceptable in the competitive world of today. Service is about attitude and obviously this location has lost their positive attitude and a customer.
- Official Description (provided by the hotel):
- Welcome to Sheraton Oklahoma City Downtown Hotel. When you arrive at our downtown Oklahoma City downtown hotel you will immediately feel a sense of welcome and relaxation. Located next to the Cox Convention Center, across from the Ford Center Arena, and just a few short blocks from the Bricktown Entertainment District, the Sheraton Oklahoma City Downtown Hotel is the metro's largest business and convention hotel.Why do friends and colleagues gather at Sheraton The proof is in our signature amenities. Get a great night's sleep on our signature Sheraton Sweet Sleeper℠ bed. Break a sweat in our fully equipped fitness center. Savor the authentic tastes of the Southwest at 1889 Land Run Cafe. Or leave your laptop at home and stay connected to work in our Link at Sheraton business center.Located just two blocks from the legendary nightlife of Bricktown, our hotel puts you in the center of fantastic Oklahoma City Attractions. Cheer on the OKC Thunder, learn about the brave men and women who tamed the Wild West at the National Cowboy & Western Heritage Museum. See the animals of the world at the Oklahoma City Zoo. Or press your luck at the Remington Park Racing Casino. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Oklahoma City
- Oklahoma City Sheraton