We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible Embassy Suites”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Embassy Suites by Hilton Oklahoma City Will Rogers Airport
Ranked #14 of 149 Hotels in Oklahoma City
Certificate of Excellence
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Terrible Embassy Suites”
Reviewed July 5, 2013

This is a very tired Embassy Suites, probably the worst one I've stayed in. We opened our room and immediately were hit with strong tobacco smell. I called the lobby and they said it was a non smoking room. Said the hotel was full, so they could not move us. The room decor was old and worn. The bathroom was not clean and the toilet did not flush well. Do your self a favor and do not stay here.

Stayed July 2013, traveled with family
Helpful?
1 Thank D L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yukon59, Director of Sales at Embassy Suites by Hilton Oklahoma City Will Rogers Airport, responded to this review, July 12, 2013
I appreciate you taking the time to write a review on our hotel. Unfortunately I hated to hear you weren't satisfied with your stay. You commented we were a very tired Embassy Suites. I will tell you we are one of the older Embassy Suites, however we did just complete a 5.5 million dollar renovation last year. The renovation included all 236 suites, all public space i.e. restaurants, meeting space, lobby, business center and fresh paint and landscaping on the exterior of the hotel. As for your suite smelling of strong tobacco, I apologize. We only have 5 'smoking' suites the remaining 231 are non smoking. I'm not sure what suite you were in, but I will do some investigating. Your comments have been shared with our general manager and our executive housekeeper. I do hope you will stay with us again. I know you didn't have a great experience. However, I hope you'll take the time to read other reviews from other guests. You'll find the majority are most favorable of our hotel and our staff. We have receiving the Certificate of Excellence from TripAdvisor two years in a row. Best regards, Debi Neumann, Director of Sales.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

825 reviews from our community

Traveler rating
    432
    220
    96
    49
    28
See reviews for
264
126
37
323
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • Korean first
  • Portuguese first
  • Any
English first
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 5, 2013 via mobile

The hotel room door has a huge hole. Looks like someone kicked the door. Old dirty carpet and smelly. The front desk associate was super nice and friendly. Although I don't think I'll be coming back. Hotel needs a major renovation.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traci S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yukon59, Director of Sales at Embassy Suites by Hilton Oklahoma City Will Rogers Airport, responded to this review, July 11, 2013
First I'd like to thank you for staying at our hotel recently. I also appreciate you taking the time to write a review on your stay. Let me address the door you mentioned with a hole in it. A work order had been made and turned over to our maintenance engineer. Our general manager has followed up with him to get it repaired immediately. As for the carpet and the hotel being in need of a renovation, pleae let me say...our hotel went through a 5.5 million dollar renovation that was just completed in February, 2012. The renovation included new carpet throughout all 236 suites and all public space, including restaurants, lobby, hallways and meeting space. We do have our carpets professionally cleaned on a rotating basis, though we have alerted our executive housekeeper on your comments. I agree with you on the front desk associate being super nice and friendly. You'll find all our employees offer the best of true Oklahoma hospitality. I do hope you'll give us another chance the next time business/pleasure brings you back to or through our great city. Best regards, Debi Neumann, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonvile, United States
1 review
Reviewed July 3, 2013

This hotel has an amazing staff who is very helpful and kind. All the employees seem genuinely happy to be working at this hotel. We were there for a soccer tournament and the staff was willing to go out of their way to help us from color printing to extra towels for 17 teenage girls!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Shannon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yukon59, Director of Sales at Embassy Suites by Hilton Oklahoma City Will Rogers Airport, responded to this review, July 9, 2013
Thank you for the wonderful review on out hotel staff. Many of our employees have been here a long time and it is because of the 'family like' atmosphere that keep them here. We have tremendous employees and loyal guests. We appreciate your business and hope to see you again when another soccer tournament or other event brings you back to Oklahoma City. Best regards, Debi Neumann, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shreveport, Louisiana
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 29, 2013

Rooms as usual for Emb Suites very comfortable , Breakfast great,staff helpful. Internet OK in room . a little marginal in conf. room. Location and shuttl;e service very good . Was there for a group meeting.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank RfoxtrotMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yukon59, Director of Sales at Embassy Suites by Hilton Oklahoma City Will Rogers Airport, responded to this review, July 1, 2013
We appreciate the favorable comments you made on your recent stay with us. I was surprised to hear about the internet service not being up to par in the conference room. I will alert our maintenance engineer and IT person. We look forward to having you come stay with us again! Debi Neumann, Director of Sales.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed June 27, 2013

This Embassy Suites is like the majority of them - very comfortable and great value for the cost. Room was clean and nice, food good, and bar nice for an adult beverage at the end of a long day, and a very nice stay for a weary family.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Anna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yukon59, Director of Sales at Embassy Suites by Hilton Oklahoma City Will Rogers Airport, responded to this review, July 1, 2013
Thank you for your great comments on your recent stay with us. Embassy Suites is a wonderful place for the family. Where else can you have a two room suite, complimentary full and bountiful breakfast buffet and complimentary two hour evening reception. We appreciate your business and hope to see you and your family again. Best regards, Debi Neumann, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bermuda Run, United States
1 review
Reviewed June 27, 2013

Everything was first rate and the staff was considerate and helpful. When we attempted to check in early, before 3:00PM, we couldn't do so because we were told no rooms available. That situation could have been handled better than it was. Otherwise everything was fine.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ronald H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yukon59, Director of Sales at Embassy Suites by Hilton Oklahoma City Will Rogers Airport, responded to this review, July 1, 2013
Thank you for your recent comments on your recent stay with us. 3:00 pm is our normal check in time. However, when/if suites are available before 3:00 pm; we certainly allow guests to check in early. The reason we didn't have a suite available for you to check in could have simply been the suite type you requested. In that case, they could have offered another suite type if it was available (two double beds vs a king bed). It is hard to say without knowing what time you requested to check in. We do appreciate you staying with us and we hope to see you again. Debi Neumann, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, United States
1 review
Reviewed June 27, 2013

This hotel is very good for the value. The fitness area is the best I have seen in a while, pool is great. There was quite a few drunks in the evening reception, but free drinks probably draws them in. The only complaint I had is the people who work the front desk are very rude, answering personal cells during check in, etc...

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yukon59, Director of Sales at Embassy Suites by Hilton Oklahoma City Will Rogers Airport, responded to this review, July 1, 2013
We appreciate the nice comments on the hotel. I'm glad to hear you liked our PreCor Fitness Room. We do get alot of great comments on it! Fortunately most of our guests are very respectful and contain themselves during our complimentary evening reception; but there are those few occasions. I was surprised to hear the front desk staff being rude and answering their personal cell phones. I have brought this to the attention of both the general manager and guest services manager. I apologize. Hope to see you again real soon. Debi Neumann, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Oklahoma City hotels
6.1 mi away
Embassy Suites by Hilton Oklahoma City Downtown/Medical Center
1.0 mi away
Best Western Plus Saddleback Inn & Conference Center
Best Western Plus Saddleback Inn...
#18 of 149 in Oklahoma City
831 reviews
0.2 mi away
Hyatt Place Oklahoma City Airport
Hyatt Place Oklahoma City Airpor...
#16 of 149 in Oklahoma City
464 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
DoubleTree by Hilton Hotel Oklahoma City Airport
DoubleTree by Hilton Hotel Oklah...
#11 of 149 in Oklahoma City
402 reviews
5.5 mi away
Hampton Inn & Suites Oklahoma City / Bricktown
5.0 mi away
Colcord Hotel
Colcord Hotel
#3 of 149 in Oklahoma City
999 reviews
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Oklahoma City Will Rogers Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Oklahoma City Will Rogers Airport

Property: Embassy Suites by Hilton Oklahoma City Will Rogers Airport
Address: 1815 S Meridian Ave, Oklahoma City, OK 73108-1717
Phone Number:
Location: United States > Oklahoma > Oklahoma City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Oklahoma City
#10 Romantic Hotel in Oklahoma City
#29 Family Hotel in Oklahoma City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites by Hilton Oklahoma City Will Rogers Airport 3.5*
Number of rooms: 236
Official Description (provided by the hotel):
Embassy Suites by Hilton Oklahoma City Will Rogers Airport hotel is the perfect choice when visiting Oklahoma City. Conveniently located less minutes from Will Rogers Airport, our hotel is only six miles from downtown and the premier events and attractions in Oklahoma City area. The location offers easy access to major corporate destinations; AAR, AT&T, Atlantic Aviation, Boeing, Cameron, ClimateMaster, Dell, the FAA, plus Pratt and Whitney, Seagate, Smith and Nephew, as well as, Tinker Air Force Base. Guests will also find a variety of entertainment venues within a 10 mile radius of the hotel; Bricktown Canal the Downtown Entertainment District, Boathouse District with White Water Rafting, Six Flag's White Water Bay, Myriad Botanical Gardens and Crystal Bridge Tropical Conservatory, Oklahoma Art Museum, Oklahoma City Arena (home of the NBA Team OKC THUNDER), Oklahoma River Cruises, State Fair Park, Stockyards and so much more. The fantastic amenities offer are just one of the many reasons why guests choose Embassy Suites when visiting Oklahoma City. Take advantage of our two-room suites; each suite offering a spacious living area for visiting, sofabed and a separate bedroom for privacy. And, with these added comforts, you’ll forget you are away from home; two Flat Screen televisions, in both the living area and bedroom, Refrigerator, Microwave, Coffee Maker, Free Wifi, along with free hard-wired internet access. In addition to the cozy amenities offered in our suites, we have luxuries to help you make the most out of every day of your stay with us. We offer a complimentary cooked-to-order breakfast every morning to help our guests start their days healthfully. After a long day, unwind with a dip in our indoor heated swimming pool or relax in our whirlpool and/or sauna. You can also de-stress by enjoying our hotel fitness room featuring PreCor Equipment. As you settle into your evening, join us for our nightly manager’s reception. Our in-house restaurant, The Landing Bar and Grill, offers everything from fresh salads and sandwiches to succulent steaks. More interested in dining out? There are over 40 restaurants within a one mile radius of the hotel, many within easy walking distance. Enjoy the upscale shopping at the Rodeo Drive of OKC at the Outlet Shoppes, offering free shuttle to and from the mall. With so many great features, the Embassy Suites – Oklahoma City is sure to make you feel right at home. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Travelocity, Hotels.com, Priceline, Hotwire, TripOnline SA, Cancelon, getaroom.com, HotelQuickly and HRS so you can book your Embassy Suites by Hilton Oklahoma City Will Rogers Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Oklahoma City - Will Rogers Airport Hotel Oklahoma City
Oklahoma City Embassy Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing