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“Breakfast ok but room was poor.”

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Baymont Inn & Suites Oklahoma City Airport
Ranked #50 of 150 Hotels in Oklahoma City
Bartlesville, Oklahoma
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Breakfast ok but room was poor.”
Reviewed July 1, 2013

2 day stay 6/28-6/29.
Room had lots of nut shells on floor in bedroom.
Floor and tables very grimly and dirty.
Make sure you get up early for breakfast as it does go fast and is not refilled!!
Only one person to handle front desk on the weekends? Many times the front desk had no one there as she had to be somewhen else.
Ran out of some breakfast items at 8:30AM.
All towels not in bathroom, even the day after we checked in!
Carpet to 2nd floor not vacuumed in 3 days!!
Room had place for iron but had to go to front desk and ask 3 times for iron.
Reasonable rates. Very fast internet!! Beds very well made!

Room Tip: Check out your room closely and ask for another one if it doesn't meet your expectations.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick P, General Manager at Baymont Inn & Suites Oklahoma City Airport, responded to this review, July 10, 2013
Thank you for taking the time to post a review regarding your stay. We wanted to start by saying we are very sorry for the problems you experienced in your room. We have had some issues with our housekeeping department, that have now been taken care of. We work very hard, and take pride in providing each of our guests with excellent customer service, as well as an excellent product. We hope that you will give us another try, so that we can show you our improvements!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
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English first
Kansas City, Missouri
Level 5 Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 25, 2013

This hotel has some really bright spots but it also has some not-so-bright spots, too. We stayed three nights in a suite with two king beds and a spacious sitting area. The hotel is what is expected for the price. It's not well-maintained; workmanship is on the sloppy side, with stains in ceiling tiles that don't quite fit right and missing trim pieces. In our room, the beds and bedding appeared new--and that made the hotel ok! However, housekeeping doesn't seem to care or to take pride in their work. One day, all housekeeping did was make the beds, put clean towels in the bathroom and turn off the lights. On the bathroom floor, the vent that had fallen while I was in there remained--along with the all the dirt that kept falling from the exposed fan; the sink hadn't been cleaned, and the floors hadn't been vacuumed. Additionally, we were direct to two alternate doors we could enter by, but one was broken. On our second day, we came to room to find maintenance had piled some scraps of wood with screws sticking out against the wall; I worried that someone in my group might get scratched. HOWEVER, management and the front desk are friendly, kind and helpful; perhaps they just need a little backbone to fire the people who aren't doing their jobs? They did discount my room rate--without me asking for that--and that says a lot about them. I appreciated that. I would be worried that in another year (I go to OKC usually once a year) the hotel will slide further into disrepair unless housekeeping and maintenance steps up and does their job.

Room Tip: Some rooms have outside doors!
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blue30fish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick P, General Manager at Baymont Inn & Suites Oklahoma City Airport, responded to this review, June 27, 2013
Thank you for your valuable comments. We sincerely apologize for all of our missteps from the housekeeping and maintenance departments during your stay. During the course of the last few weeks, our city has experienced much tragedy and destruction from the storms. We have an excellent staff that has been with us for a long time, and usually don't have any problems with the quality of their work. However, due to the storms, a few of our most experienced employees lost their homes and are no longer working with us. We are in the process of training our new employees, and the best training is gained by experience. Your comments will allow us to learn from our mistakes, and ensure that no future guest experiences the issues you did. We do hope you come back again next year, so that you may have a better experience.
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Additional Information about Baymont Inn & Suites Oklahoma City Airport

Property: Baymont Inn & Suites Oklahoma City Airport
Address: 4240 W I 40 Service Rd, near Will Rogers World Airport, Oklahoma City, OK 73108-2067 (Formerly Comfort Inn)
Phone Number:
Location: United States > Oklahoma > Oklahoma City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Best Value Hotel in Oklahoma City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Baymont Inn & Suites Oklahoma City Airport 2*
Number of rooms: 50
Official Description (provided by the hotel):
The Baymont Inn and Suites Oklahoma City Airport is ideally located off Interstate 40, just minutes from the Oklahoma State Fairgrounds. The Will Rogers World Airport is a quick 5 miles away. This Oklahoma City hotel is just minutes from the Oklahoma City National Memorial, Penn Square Mall, Historic Bricktown District, Oklahoma City Stockyards, the National Cowboy and Western Heritage Museum, the University of Oklahoma Medical Center, Myriad Botanical Gardens and the Oklahoma City Zoo. At the Baymont Inn and Suites start every day with a Free USA Today Newspaper and enjoy our Complimentary Baymont Breakfast Corner with Hot Items. In your room, work on your spacious desk with Wired and Wireless Free High Speed Internet Access or use our complimentary Business Center. For your enjoyment a sparkling Outdoor Pool is provided, plus access to the well equipped Fitness Center. Everything that is important to Oklahoma City is easily accessible from the Baymont Inn and Suites, where Hometown Hospitality lives. ... more   less 
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Also Known As:
Baymont Inn And Suites Oklahoma City Airport
Baymont Inn & Suites Oklahoma City Airport Hotel Oklahoma City
Comfort Inn Oklahoma City
Oklahoma City Comfort Inn

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