My wife and I booked a room for two nights to celebrate our first wedding anniversary. About 8 PM the first night a bell-hop tried to deliver some else’s luggage to our room. About 20 minutes later, a couple, a bride and groom, UNLOCKED OUR DOOR and started to enter the room. At this point the groom and I conferred and realized that I had been checking in under his name (our last names were vaguely similar in that his also began with the letter “P”). After spending 20 minutes in the lobby resolving this problem and being harassed by the bride’s family for having “stolen” their room and luggage, I returned to our room with apologies from the gentleman at the front desk.
Twenty-five minutes later the assistant manager appeared at our door with two bell-hops and asked if they could look through our room for the bride and groom’s luggage, even after I explained that we had sent it back down earlier. This, the third interruption in our night, was simply unforgiveable and my wife and I were left feeling frustrated and harassed.
Finally, on Sunday our room was still not made at 5 PM. After a request to the front desk the room was somewhat picked up, though not at all thoroughly, by the time we came back at 9 PM.
A follow-up letter to the manager was unanswered. Does anyone care that I spent $300 for a ruined weekend?
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- Also Known As:
- Hilton Hotel Oklahoma City
- Hilton Oklahoma City
- Oklahoma City Hilton