We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice room, Horrible service”
Review of Colcord Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Colcord Hotel
Ranked #3 of 149 Hotels in Oklahoma City
Certificate of Excellence
Oklahoma
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Nice room, Horrible service”
Reviewed March 7, 2008

My husband and I stayed at the Colcord the night of the Michael Buble concert. The problems started before we even arrived. The night before our stay I called to confirm the type of room and rate I had requested months before. When the woman answered the phone she was talking extremely fast and cut me off mid sentence "thinking" she was answering my question... she wasn't. Had she waited for me to finish my question, I wouldn't have had to repeat myself. She was rude.

Upon checking in the rudeness continued from the same blonde I spoke with on the phone. She informed me that the vallet service was "busy" and may not help my husband and I. Thank you very much. She also informed us about the Restaurant Soliel yet neglected to inform us they had NO available tables for the evening. When I called down to the front desk to ask about breakfast in the morning, you know the one that comes with your stay... she told me it was until 11:00 am... it wasn't thought. It was until 8:30. Once again, thank you for your "help"

They neglected to provide turn down service, I could go on. The room was nice but the situations left such a taste in my mouth. I will never return. I plan to try the Skirvin next time...

  • Liked — The room furnishings
  • Disliked — The front desk staff
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Stephensgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

999 reviews from our community

Traveler rating
    746
    163
    48
    26
    16
See reviews for
148
380
35
262
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (154)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Boerne, Texas
Level Contributor
227 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
Reviewed March 6, 2008

I stayed at the Colcord Hotel for a one night, two day meeting. There is a history with the Colcord that gives it some character. The high rise building was a hotel many years ago, set vacant for an extended period of time, and then remodeled to become the Colcord. As a result of the age of this building it doesn't have the overall space one would expect for a hotel of the Colcord's class. It is a fine property that has an excellent staff. The rooms are futuristic in style. All have a flat screen television and beds that don't have a box spring. The shower/bathtub is one that has a permanent half glass for the door, so you have to stand toward the front of area. The floor was wet following my shower as there is no way to close the door on the remaining half of the exposed tub. Make note of the parking is in the rear of the hotel. They do offer valet, but it is also in the back of the hotel. My only complaint of the Colcord is the complimentary wireless internet. It is available, and my computer did find the signal, but the strength was extremely poor. I never had a signal higher than 22%. I would stay here again. There is a small exercise facility and on site restaurant that provides room service.

  • Liked — Location
  • Disliked — Internet service
  • Stayed March 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank fquinter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
99 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed February 24, 2008

Oklahoma City may not be known for being the center of sleekness and style--at least that's the word I heard from some of the down-to-earth locals with whom I spoke--but the Colcord Hotel exudes just that.

The rooms are spacious and sophisticated; and unlike other hotels that may have a wonderful history but are showing their age, everything but the building is brand new.

Rates may seem a bit pricey, but it's worth the $50-75 extra dollars over the McMarriotts to have a memorable experience. For dining and nightlife, Bricktown is very close. Parking is on-site and reasonable.

  • Stayed February 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank George_PConnecticut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 30, 2007

OK, things are getting better. For less money I would recommend the Skirvin or the Marriott properties downtown.

  • Stayed November 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank CATRep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 23, 2007

There was a horrible Ice Storm which left us without power for a few days. The hotel not only extended a rate that was remarkable but also let us bring our dog to stay so she didnt have to tough it out in a house with no heat. The staff explained that they recently decided to become pet friendly as pets are a part of the family too. The two blonde gals at the front desk were so kind and fun, they made us laugh about being in the same situation we were and after a few days became like an extended family. The beds were amazing and the amenities, well who could ask for more than a sunken tub and a flat screen TV. Even though they we filled to the brim with people staying in the hotel the gals at the desk never missed a chance to make us feel at home. We will recommend the Colcord Hotel to all our friends and family who may be in for a visit as well as anyone travelling on business. It just doesnt get any better than this.

Stayed December 2007
Helpful?
1 Thank XRSpeedealer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
1 review
Reviewed December 19, 2007

While I wouldn't recommend going to Oklahoma City, if you must I suggest staying here.

The service was excellent for my three day visit and the staff took the time to give me personal attention. The free shuttle around town was a life saver.

Everything was top-drawer, from the cleanliness and style of the guest rooms to the friendliness of the hotel bartender. One even gave us suggestions on other bars to visit around town.

Basically I've never written a review for a hotel before, but decided I needed to start after staying at this hotel.

  • Liked — The customer service & large bathrooms.
  • Disliked — It was in Oklahoma City.
  • Stayed September 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CharlieNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
redlands,ca
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed November 27, 2007

My wife and I have been in many hotels between Venice, Italy and Maui, Hawaii and this hotel is as good as any we've stayed in. Service was great. The receptionist printed out our boarding passes at the front desk and delivered them to our room. The room was large with very modern furniture. The furniture was in very good condition. The bed was very comfortable. The beds were custom made for the Colcord and, according to literature we found in the hotel room, can be purchased from the manufacturer. At the bedside was a stereo guests can connect an iPod or shuffle to. A coffee maker and hair dryer were in the room. The room television was a flat panel Philips. The hotel is across the street from the Myriad Gardens and the Botanical Garden and 3 blocks from Bricktown, where many restaurants are located. A complimentary shuttle in the form of a Cadillac Escalade, is available to take guests to Bricktown and to and from the airport. Will Rogers Airport is about a 20 minute drive from the Colcord.

  • Liked — service, easy, fast wifi access, location
  • Disliked — no printer in business center,tv in room showed significant pixelation when viewed closely, shower had no hand rails but I assume some rooms had accessible showers
  • Stayed November 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank ralan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Oklahoma City hotels
0.2 mi away
The Skirvin Hilton Oklahoma City
The Skirvin Hilton Oklahoma City
#8 of 149 in Oklahoma City
1,478 reviews
0.6 mi away
21c Museum Hotel Oklahoma City
21c Museum Hotel Oklahoma City
#2 of 149 in Oklahoma City
202 reviews
0.5 mi away
Hampton Inn & Suites Oklahoma City / Bricktown
Show Prices
Show Prices
Show Prices
1.1 mi away
Embassy Suites by Hilton Oklahoma City Downtown/Medical Center
0.4 mi away
Holiday Inn Express & Suites Oklahoma City Downtown - Bricktown
0.6 mi away
Homewood Suites by Hilton Oklahoma City-Bricktown
Show Prices
Show Prices
Show Prices

Been to Colcord Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Colcord Hotel

Property: Colcord Hotel
Address: 15 N. Robinson Avenue, Oklahoma City, OK 73102-5404
Phone Number:
Location: United States > Oklahoma > Oklahoma City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Oklahoma City
#1 Business Hotel in Oklahoma City
#1 Romantic Hotel in Oklahoma City
#2 Luxury Hotel in Oklahoma City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Colcord Hotel 4*
Number of rooms: 108
Official Description (provided by the hotel):
At the Colcord Hotel, luxury means the gold standard of service and comfort. Luxury is the promise we keep to our guests, every day. Whether you're a business traveller or right-in towner, you will be greeted by our helpful staff and treated with abundant amenities. Stay for a night or for a while - we aim to exceed expectations and provide anything you may need, without even being asked. Refresh in one of our spacious guest rooms with L'Occitane bath and shower products, unwind with a relaxing playlist using the iPod docking station, and catch up with your favorite show on the 47-inch flat screen TV. All of our rooms have Euro-top mattresses with luxurious linens, complimentary bottled waters, soft robes, custom artwork, programmable safes, wireless desk phones, and desks with leather blotters. Bring your pups, too. We are as dog friendly as we are guest friendly. We gladly accept up to two dogs per room, with a weight restriction of 50 pounds each. There will be a $50 fee per dog per day, not to exceed $300. When the Colcord Building was completed in 1910, at 12 stories, it was the first skyscraper in Oklahoma City. Every luxury of the time was incorporated in the construction, many of which remain today: The original marble still adorns the columns and walls of the main lobby; the original nickel and bronze letterbox and elevator doors still shine; and the original ornamental plaster ceiling still crowns the space. Though the building's trademark elegance and historic architectural elements have been preserved, the revamped Colcord now has an updated style and is equipped with state-of-the-art technologies that suit the needs of our guests. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TravelClick, Booking.com, Expedia, Orbitz, Travelocity, Hotwire, Hotels.com, Priceline, TripOnline SA, Cancelon, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Colcord Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Colcord Hotel Oklahoma City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing