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“Same Location, New Look.”

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Crowne Plaza Oklahoma City
Ranked #101 of 150 Hotels in Oklahoma City
Level 4 Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Same Location, New Look.”
Reviewed October 30, 2013

During my last stay, I chose a poolside cabana room to enjoy the nice weather. This time I went with the main building and was upgraded to a newly renovated room on the 9th floor. The standard king room had a nice European inspired look and feel. Some of the Priority Club perks that were available during my last stay were not this time as the hotel transitions from Priority Club Rewards to IHG Rewards. Due to my schedule, I couldn't take advantage of the breakfast buffet offered to rewards members, but I'm pleased to hear that the transition to IHG Rewards means there will once again be a lounge for rewards club members! Special thanks to General Manager Rick G for his hospitality, and the entire staff for their great service!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank UsingPoints
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick G, General Manager at Crowne Plaza Oklahoma City, responded to this review, November 8, 2013
Dear UsingPoints,

Thank you for your great review. We appreciate all our guests but especially our repeat guests. We look forward to seeing you again soon! Please let me know if I can be of service to you prior to your next visit!

Rick Guttenberger
General Manager
rguttenberger@cpokc.com
405-602-6114
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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320 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
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English first
Knoxville
Level 6 Contributor
245 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed October 26, 2013 via mobile

For some reason, there are an enormous quantity of birds living in the trees in front of the hotel. They are loud. You hear them night and day. Dont park close to the trees. The room was well decorated and comfortable. The staff was friendly. The bathroom is set up tight. Only had the breakfast one day and wish I had skipped it for a poptart. The HOT breakfast was all luke warm or just cold. The table was sticky.

Stayed October 2013, traveled with friends
Helpful?
Thank jrgenterprises
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick G, General Manager at Crowne Plaza Oklahoma City, responded to this review, November 8, 2013
Dear jrgenterprises,

We are so sorry that you had a poor breakfast experience with us on your recent visit. Our team takes great pride on serving high quality food in a very clean and updated restaurant. We will be sure to do some research on what happened during your visit so we can correct the issue.

The good news is that the birds appear to be gone now. It was like a Hitchcock movie for a time as we tried to figure out with local entities what to do about these active creatures. Due to the cold weather they have now migrated further south. For next season we will be "netting" the trees so that the birds do not find these to be comfortable homes during the warm season. Our apologies for any bird residue you might have experienced.

Thank you for your positive comments about the room and the staff. We work hard to make sure that our people are friendly and our rooms are comfortable. Coming soon are new hallway upgrades on all floors (new carpet, lighting, paint, decor). We hope you will return soon to see these new upgrades for yourself!

Rick Guttenberger
General Manager
rguttenberger@cpokc.com
405-602-6114
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loveland
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 18, 2013

First the good; the beds are really comfortable.
Now the not so good; the maid service is terrible! i'm not too picky, but when the maid forgets to take out the trash twice in a week, forgets to empty the ice bucket water 4 out of 5 nights, forgets to provide soap and washcloths, and never wiped down the countertops well I call that bad service.
the food has been horrible before, but the mgt credited me for the meal. I didn't chance it this time.
There are about 1000 noisy birds nesting in the trees outside over a lot of the parking spaces, i had the misfortune of parking under a tree, the rental car was totally covered with bird poo, and the hotel did nothing about it but suggest a nearby car wash...
next time I'm staying at the Holiday Inn across the street...

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SDBill99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick G, General Manager at Crowne Plaza Oklahoma City, responded to this review, October 20, 2013
Dear SDBill99,

I am so sorry that your recent stay was not up to expectations - yours or ours! Typically we really get good comments on our housekeeping service, but it seems like we really dropped the ball on your stay. If you would be kind enough to send me specific info on your stay (dates/name or room), I would like to follow-up with the person assigned to clean room. We certainly will follow-up quickly on this item. We are working on several options to address the energetic birds in our trees. Our hope is to have this resolved in the next few weeks.

It is good to know that you enjoyed the comfort of the bed. Thank you for those comments. If I can be of any assistance to you personally, please feel free to contact me directly.

Rick Guttenberger
General Manager
rguttenberger@cpokc.com
405-602-6114
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Collins, Colorado
Level 4 Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 17, 2013

This hotel was great. The beds were so comfortable. The location is fantastic. I had room service and it was good, standard eggs, back , etc. Every staff member was smiling, cheerful, and helpful. I can't believe some of the other reviews...they must be nitpicking! The only thing I agree with is you can hear the birds some but mainly at sundown and sunup. Hey, it's better than hearing traffic! I thought this hotel was excellent.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leisha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick G, General Manager at Crowne Plaza Oklahoma City, responded to this review, October 18, 2013
Dear Leisha T,

Wow - thank you for your kind, positive and energetic review! Our goal is to create a hotel that guests love - not necessarily one that is perfect but one that operates with excellence. We appreciate your business and thank you for taking the time to write about your experience. I agree with you that the sound of birds is better than the sound of traffic...:)

That said, we are working on some solutions to curb the enthusiasm of the birds. Also, we have some exciting upgrades coming in the next 60 days: new guest corridor carpet and lighting, new pre-function meeting space carpet, new pool furniture, and all new wi-fi and HSIA. We hope you will return soon and see some of these upgrades.

Thank you again for your review. Please let me know if I can be of assistance to you at any time.

Rick Guttenberger
General Manager
405-602-6114
rguttenberger@cpokc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level 6 Contributor
839 reviews
150 hotel reviews
common_n_hotel_reviews_1bd8 233 helpful votes
Reviewed September 30, 2013 via mobile

Contrary to some other reviews I was quite impressed by this Crowne Plaza.
The staff were all very friendly and helpful, the rooms were clean, spacious and mine had a great view (I loved the large windows)
There were some nice touches such as "relaxation kit" which had some creams and aromatherapy products.
The bed was comfortable although the pillows weren't my favorite.
Location was great. It's fairly near downtown, not too far from the airport and there are many shops and restaurants within walking distance.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick G, General Manager at Crowne Plaza Oklahoma City, responded to this review, October 1, 2013
Dear James B,

We are pleased that you enjoyed your stay at the Crowne Plaza Oklahoma City and thank you for taking time to tell us about your experience. Our goal is to genuinely connect with each and every guest and ensure you have an enjoyable visit.

There are some even better things coming soon to the hotel. Right now we are having an all-new High Speed Internet system installed. It should be up and running in the next 10 days or so. We have a fiber-optic cable turned on so that the speed is fantastic AND we have all new cable/wi-fi routers being installed so the signal is great every time. We even have a new service provider for 24/7 support for all guests who may have an issue. Best of all - this is completely complimentary to our guests! Again, the new system should be up by October 10th or 12th.

Thank you again for your review - we hope to see you again soon!

Rick Guttenberger
General Manager
405-602-6114
rguttenberger@cpokc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, Tennessee
Level 4 Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 23, 2013

Just wanted to leave a review thanking you for the hospitality. i stayed 6 nites in room 615 and felt like it was home away from home. i work in this industry so i am picky...and it had little these and those issues, but overall, so comfortable! 615 is a bit noisy as it is on a corner, near an ice machine and right off the elevators so choose another room is quiet mornings are an issue, with me they were not! jenny at check in was lovely, and i couldn't have chosen a better hotel. will be back in november!

Room Tip: on vacation, i enjoy sunrise so i chose an upper level 615. as stated, it got noisy, but overall no...
See more room tips
  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaysInnRivergateGSM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick G, General Manager at Crowne Plaza Oklahoma City, responded to this review, September 24, 2013
Dear Guest,

Thank you so much for your nice comments and review. I will be sure to let Jenny know that you mentioned her hospitality. We look forward to you returning in November!

Rick Guttenberger
General Manager
rguttenberger@cpokc.com
405-602-6114
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 12, 2013 via mobile

Stayed here for one night while driving through from San Antonio. Bit dissappointed with its location from downtown. Had to get a cab, which unfortunately for us we hit peak hr traffic so took about 30 mins. The room itself was ok, but had a bit of a problem with the shower.

The drain in the shower was clogged and after calling the front desk it took almost an hr for someone to come and then another half hr to fix it. Not very happy, After an 8 hr drive we all just wanted to shower and go to bed!

Also, as I think was mentioned in previous reviews, the toilet was very crammed and very uncomfortable!

Stayed September 2013, traveled with friends
Helpful?
Thank Jessica T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick G, General Manager at Crowne Plaza Oklahoma City, responded to this review, September 18, 2013
Dear Jessica T,

Thank you for staying with us during your recent trip to Oklahoma City. I apologize for the shower drain being slow and for the time it took to get this resolved. On the night of your call our maintenance engineer was involved in one other issue at the time of your call, so it did take us a while to get to your room. The toilets in the bathrooms are positioned close to the tubs - this is not something we can really change at this point.

I am pleased that overall you like the room layout. Thank you for staying with us and for taking time to write a review.

Rick Guttenberger
General Manager
rguttenberger@cpokc.com
405-602-6114
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Oklahoma City

Property: Crowne Plaza Oklahoma City
Address: 2945 Northwest Expressway, Oklahoma City, OK 73112
Location: United States > Oklahoma > Oklahoma City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #101 of 150 Hotels in Oklahoma City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Oklahoma City 3.5*
Number of rooms: 218
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Oklahoma City hotel, The Place to Meet! The Crowne Plaza Oklahoma City hotel is a full service hotel centrally located to nearby attractions such as Frontier City Amusement Park, Whitewater Bay, National Cowboy & Western Heritage Museum, ASA Softball Hall of Fame, and the OKC Zoo. We are moments away from downtown OKC, Bricktown Entertainment District, and the Ford Center - home of the OKC Thunder and the Big 12 Championships. We are also located near several businesses including Chesapeake Energy, IBM, Integris Baptist Hospital, MidFirst Bank, Express Employment Professionals, and Schlumberger. Our beautiful hotel underwent a $4 million renovation and features free wireless Internet, the Crowne Plaza Sleep Advantage Program and 7 Layers of Comfort. We invite you to enjoy one of our 218 newly renovated hotel rooms and 13,000 square feet of meeting space. The Crowne Plaza Oklahoma City Hotel is The Place to Meet for all of your conference, seminar, and social events! ... more   less 
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Also Known As:
Crowne Plaza Oklahoma City Hotel Oklahoma City
Oklahoma City Crowne Plaza

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