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“Won't ever go back!”

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Crowne Plaza Oklahoma City
Ranked #102 of 149 Hotels in Oklahoma City
Fort Worth, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Won't ever go back!”
Reviewed July 6, 2012

The good reviews have to be from the staff! This place is horrible! The staff is rude, toilets backed up, 12 dollars each for breakfast, please! I have stayed at way better hotels with free breakfast. This is the worst hotel and I will never go back there. I should have read the reviews first. Please listen to the reviews pass on this one!

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wilson1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Oklahoma City, responded to this review, July 27, 2012
Dear Wilson1972,

Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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314 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Any
English first
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 17, 2012

I would like to start with the positives: great complimentary breakfast with excellent and efficient waitresses. The location of the hotel is also excellent as there are lots of good restaurants (both fast food and sit down) close by. Now for the negatives: the floors in the rooms are filthy. We came with family for a wedding and the kids were in the room no longer than 15 minutes and we noticed the bottom of our kids' feet were black. Ewww! Our shower had hair in it and our rooms were not serviced. We were gone from 8:30 to 3:30 so I feel like this was a reasonable amount of time to allow for service. My sister in-law's room had electrical problems. When she plugged in her curling iron their room lost power: twice! My mother in law's room also had electrical problems as the bathroom light had to be on for the outlets in the room to work. My mother in-law's room did get serviced while she was in the room but the housekeeping staff asked if she actually wanted the bed made and then acted put out when she said yes. They did not replace her toiletries and only rinsed out her glasses instead of providing her with clean glasses. I think we could have paid a lot less for a lot more.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Krucker10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Oklahoma City, responded to this review, August 10, 2012
Dear Krucker10,

As always we are glad to read feedback from one of our valued guests. Thank you for taking the time to express your thoughts and concerns. We are pleased to hear your enjoyed the breakfast and level of service from our staff as well as found our restaurant and location convenient for your needs. Our hotel is very proud of its level of service, cleanliness and quality of its product. We are deeply sorry we fell below your expectations. Please accept my sincere apologies for the inconveniences you had with the condition of the room and housekeeping services received. I have taken note of your valuable comments and rest assured, these will be used to monitor and improve the quality and services we offer to our guests.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Zelyn N.
Case Manager
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Avondale, Arizona
Level Contributor
207 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed June 11, 2012

Airline crew next to elevator shaft rm 717 continuous noise from the elevator going up & down. Not suppose to be in rooms by elevator per contract.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelermanPhoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Oklahoma City, responded to this review, July 20, 2012
Dear travelermanPhoenix,

Thank you very much for taking the time to write your comments. I understand that having a good night sleep is important and it sounds like we fell below your expectations. I am sorry for any inconvenience you experienced due to the elevator noise. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tyler, Texas
Level Contributor
77 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 20, 2012 via mobile

Room and location are both fine, but the shocker came at breakfast. I had asked about breakfast when we checked in and was told they served a nice full breakfast. My fault for not inquiring further. Thank goodness only one granddaughter and I came down first and not whole family. My bill for one child and myself with $3 tip was $30. No break for children. Rest of family had to leave to find a cheaper place to eat. I had a super steak at Cattlemans last night cheaper than that!!! Won't be back here. Where's Embasy Suites when you need it?

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindale, Texas
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 18, 2012

This hotel has just gotten a nice face lift to the exterior, lobby, bar, and other common areas. It was very clean and the staff friendly and helpful. I was up on the 9th floor and the room was clean, the bed really comfortable, and the floor quiet of any real distracting noises. It is close to many places to eat or shop. I will stay, again.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MA
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 9, 2012

This 3 star rated hotel was the best I could choose from when I booked my travel through American Airlines Vacations for my daughter's college graduation. Room 303 upon opening of the drapes revealed nothing but the entire decaying roof system! Oh did I forget to mention the beer cap on the floor? I requested a room change & not much better. Rollaway that was brought to our room for my son was so full of stains that I had to request they remove it immediately. The best is on Friday nights they turn the breakfast area into a full fledge club! I cannot describe the scene when we returned to the hotel but all I thought of was pimps & ho ho's all over the outside & inside lobby of the hotel. NOT family friendly. I called AA vacations & got no where. BEWARE!

Room Tip: Def NOT room 303!
See more room tips
  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank walk146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Oklahoma City, responded to this review, June 18, 2012
Dear walk146,

Thank you for your your stay and leaving us feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We're sorry you were not fully satisfied with the accommodations received. We hope that you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.


Sincerely,
Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 29, 2012

Couldn't have asked for a better place to stay! Very easy to find, close to the mall and lots of restaurant options near by. One of my favorite things about the hotel is the beds, they are so comfortable! The employees were very helpful with check in and check out and also great when we needed directions. I've stayed at this hotel before, another great stay, but i can tell since my last visit they have done a lot of upgrading and redecorating and it looks awesome!

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bearboomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Oklahoma City

Property: Crowne Plaza Oklahoma City
Address: 2945 NW Expressway, Oklahoma City, OK 73112-5410
Phone Number:
Location: United States > Oklahoma > Oklahoma City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #102 of 149 Hotels in Oklahoma City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Oklahoma City 3.5*
Number of rooms: 218
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Oklahoma City hotel, The Place to Meet! The Crowne Plaza Oklahoma City hotel is a full service hotel centrally located to nearby attractions such as Frontier City Amusement Park, Whitewater Bay, National Cowboy & Western Heritage Museum, ASA Softball Hall of Fame, and the OKC Zoo. We are moments away from downtown OKC, Bricktown Entertainment District, and the Ford Center - home of the OKC Thunder and the Big 12 Championships. We are also located near several businesses including Chesapeake Energy, IBM, Integris Baptist Hospital, MidFirst Bank, Express Employment Professionals, and Schlumberger. Our beautiful hotel underwent a $4 million renovation and features free wireless Internet, the Crowne Plaza Sleep Advantage Program and 7 Layers of Comfort. We invite you to enjoy one of our 218 newly renovated hotel rooms and 13,000 square feet of meeting space. The Crowne Plaza Oklahoma City Hotel is The Place to Meet for all of your conference, seminar, and social events! ... more   less 
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Also Known As:
Crowne Plaza Oklahoma City Hotel Oklahoma City
Oklahoma City Crowne Plaza

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