The rooms were clean. However, the refrigerator and safe were not working properly in my sister's room. Our room was missing the rollaway bed that was reserved on the printed confirmation. When we inquired about it, we were told that a rollaway bed was not allowed in our room type-it was a fire hazard. I was not given a satifactory answer as to why I was able to book the room with the rollaway in the first place. The woman at the service desk was very uncaring, and the manager, Maya, was no help over the phone (we never actually saw a member of management during our 3 night stay). So, we were crowded and regretted booking this hotel for our stay.
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