The hotel appears to be relatively new. I loved the interior design of the hotel and the guest rooms. I usually don't place a lot of value on this type of thing, but I really liked the decor and design. The beds, pillows, and linens are fantastic. The location is within easy walking distance of Bricktown.
The hotel staff was friendly and helpful. I believe a gentleman named Rex served me and he appeared to be in management. I like it when a manager steps up to the plate and directly serves people, not leaving it to just the staff. He was very helpful and placed me in a room facing the interior courtyard instead of the street due to the nearby train tracks. I stayed in OKC a month ago at the Renaissance and remember the late night trains through the city. You can't avoid them if you're downtown, but Rex accommodated me the best he could.
My only complaint about the staff was about a young lady named Vanida, or something like that. She was very nice, but when he apparently didn't hear something I said during our conversation, she responded by saying "Huuh?" instead of "pardon" or "excuse me". Didn't bother me too much but she definitely needs some lessons in manners and professional customer service.
Otherwise the service at the desk was very good. The restaurant staff was also friendly and attentive. The breakfast buffet is very nice, and included a lot of fresh fruits like raspberries, strawberries, blue and blackberries.
Also, the food and beverage manager was outstanding. When I asked at the front desk about a certain restaurant in town, Rex wasn't aware of it but he said he would tell the F&B manager. Ten minutes later, the F&B manager was knocking on my door with website printouts with directions and info on the restaurant. Great service from the F&B manager.
I really enjoyed my stay at this hotel. I would highly recommend it and will stay when I return.
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- Also Known As:
- Courtyard By Marriott Oklahoma City Downtown Hotel Oklahoma City
- Oklahoma City Marriott
- Oklahoma City Courtyard