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“Nice room”

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Broadway Inn & Suites
Ranked #72 of 150 Hotels in Oklahoma City
1 review
“Nice room”
Reviewed March 26, 2014 via mobile

Our room was very nice but when we were there, they had no hot water. This was a problem for taking a shower. The free breakfast was all right, it was what one expected for the price. Overall it is a nice hotel but the no hot water was a real bummer. I would stay here again provided they had their hot water fixed.

Stayed March 2014, traveled as a couple
Helpful?
Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestGM, General Manager at Broadway Inn & Suites, responded to this review, March 27, 2014
Thank you for taking the time out of your schedule to write a review.

We are sorry about not having adequate water temperature during your stay.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues have been addressed.

We were happy to hear that everything else about your stay was enjoyable. We will share your positive comments and kind words with our entire staff and management team.

Again, we apologize for the inconvenience during your stay. It is our hope that you will give us another opportunity to serve you.

Sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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314 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
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English first
Waynesburg, Pennsylvania, United States
Level 5 Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 24, 2014

I stayed 4 nights at this hotel during the NCAA wrestling championships. The rooms were nice and clean. The water saver fixtures on the shower and the lavatory restricted water flow severely. Sometimes the water just trickled out of the faucet. The breakfasts were typical but good. Need more variety. Unfortunately the lounge was closed while we there and there isn't any other lounges within walking distance. The price for the room was very reasonable.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestGM, Manager at Broadway Inn & Suites, responded to this review, March 31, 2014
Thank you for your taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our hotel. We certainly enjoyed having your group with us. It is always gratifying to know that our performance was effective and appreciated. We appreciate your patronage and hope you will stay with us at the Best Western Plus Broadway Inn & Suites. We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cooperstown, New York, United States
2 reviews
Reviewed March 18, 2014

We just spent one night here but we were very pleased. The room was clean and comfortable. It was a bigger room than most king rooms. Staff at the front desk were very helpful and gave us some suggestions of restaurants in the area. The restaurant in the hotel was being renovated. We would have liked if it was opened but maybe next time if we go through that wSy again.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Madeline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestGM, General Manager at Broadway Inn & Suites, responded to this review, March 20, 2014
Thank for your kind comments following your stay at the Best Western Plus Broadway Inn & Suites. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope you will stay us at the Best Western Plus Broadway Inn & Suites. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
University City, Missouri
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 18, 2014

Took a road trip to Oklahoma City and needed a place for rest before setting out on the city the next morning. Excellent place. Very quiet. Check in with no problems, and the room was great. Breakfast selection could have more but overall, very good.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank coldsteel2204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestGM, General Manager at Broadway Inn & Suites, responded to this review, March 20, 2014
Thank you for taking the time out of your busy schedule to write such a complimentary letter.
Ii is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction.
We hope you will stay with us the next time you are in Oklahoma City. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lubbock, Texas
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 17, 2014

We greatly enjoyed our stay at the hotel. The staff were very kind, the room and beds were comfortable, and the breakfast provided a variety of options. The price was also reasonable. It is very good, especially for a family.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank glennyb123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestGM, General Manager at Broadway Inn & Suites, responded to this review, March 20, 2014
Thank you taking the time to write such a complimentary letter.
It is always gratifying to know that our performance was effective and I am passing on your comments, knowing it will serve as an inspiration to our staff to continue their efforts.
We appreciate yourj patronage and hope you will stay with us the next time you are in Oklahoma City, We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lamar, Missouri
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 14, 2014

Don't stay rude and cold showers stale breakfast ! staff very uncaring ,beds uncomfortable not clean and noisy would not revisit and do not recommend this hotel at all! when approached about problems staff stated should have showered and ate earlier as we would not have had the problems and nothing they could do about it!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank WILLIAM G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestGM, General Manager at Broadway Inn & Suites, responded to this review, March 16, 2014
Thank you for taking the time out of your schedule to write a review.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. You were promised a comfortable and quiet night's rest and we fell short of our goal of providing that.

Our maintenance staff flips or rotates all of our mattresses quarterly based on the manufacturer's instructions to ensure maximum comfort. Furthermore, we have identified which room you stayed in and our maintenance staff will look into the water temperature and immediately address any problems.

Please accept our apologies for the noise as well. I assure you had the front desk been contacted about the noise, the situation would have been addressed immediately.

Finally, we will review our customer service practices and procedures in addition to the entire staff completing additional customer service training. We will continue to educate ourselves on providing exceptional customer service.

Again, we apologize that your experience was anything less that satisfying. We appreciate your feedback that these issues can be addressed and corrected. It is our hope that you will give us another opportunity to serve you.

Sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shattuck, Oklahoma
Level 3 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 24, 2014

Hotel was great for what you did pay now they think a face lift of the resturant warrents higher prices NOT-- hotel is still just so so and for the price they want now you can stay at another best western in a better part of town

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Sharon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestGM, General Manager at Broadway Inn & Suites, responded to this review, February 27, 2014
Thank you for taking the time to write an review following your visit to the Best Western Plus Broadway Inn & Suites. Your observations have aided us in locating areas of our service needing improvement. The property is undergoing renovation so that future stays for all guests at our hotel are enjoyable and worth the stay. I appreciate the comments about our service and remarks have been passed on to all staff members. We appreciate your patronage and hope you will stay with us at the The Best Western Plus Broadway Inn & Suites the next time you are in Oklahoma City. I can assure you we will do everything we can to make your stay a comfortable and happy one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Broadway Inn & Suites

Property: Broadway Inn & Suites
Address: 6101 N Santa Fe Ave, Oklahoma City, OK 73118-7526 (Formerly BEST WESTERN PLUS Broadway Inn & Suites)
Location: United States > Oklahoma > Oklahoma City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #72 of 150 Hotels in Oklahoma City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Broadway Inn & Suites 2.5*
Number of rooms: 96
Reservation Options:
TripAdvisor is proud to partner with HotelsforEveryone, Priceline, Booking.com, Hotels.com, Expedia, Travelocity, Hotwire, TripOnline SA, Cancelon, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Broadway Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Broadway Hotel Oklahoma City
Best Western Broadway Inn And Suites
Best Western Oklahoma City
Oklahoma City Best Western

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