I booked and paid online. We arrived at 7:30PM. They did not have a single room cleaned. The excuse was: "everybody checked out at once". Checkout time is 11:00AM. 8 hours and 30 minutes later they didn't have any rooms cleaned yet. They said they might have a room somewhere in the back but they would have to see if it was clean and didn't know if someone might be in it. The lobby was filthy and stunk BADLY, the coffee container was empty, the two boys behind the counter didn't know how to do anything. A lady came in that looked worse than any homeless person I have ever seen - turns out she was in charge! She was extremely rude, and when I asked her if I could get a refund, she started yelling at me and told me the only way I would ever get a refund was if I called the place I used to book the room. I have made several reviews for Trip Advisor and this is the first (and I hope the last) review that I have ever given so negatively. I even had to wait a few days so I could calm down to write as nice a review as I just did. This place should be condemned and I am VERY serious when I say that.
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- Also Known As:
- Hawthorn Suites By Wyndham Oklahoma City Hotel Oklahoma City
- Oklahoma City Hawthorn Suites
- Hawthorn Suites Oklahoma City