We held a large convention here and it was trouble from the get go. Poor service all the way around. They double booked our rooms so we had many who couldn't check in, then even more who had to wait for hours after regular check in time to get their rooms. They offered "cots" and then ran out. We had 4 adult men to ONE king bed!! Several complaints from the attendee's about getting the rooms they had reserved and PAID FOR months ago! Very disappointed in this hotel. Also, when checking out, to make things even sweeter the lady at the counter was incredibly rude! I witnessed her being extremely rude to other staff members as well as customers and could NOT believe she was allowed to talk to people that way. I don't recommend this hotel to anyone, stay at the Skirvin or the Sheraton. We had several attendee's who were forced into both of those, as well as the Courtyard Marriott and they had no complaints. The only good thing I can say about this hotel is that the waitstaff in the cafe were amazing and very sweet! They always had a smile! I think the other staff could learn a thing or two from them!
- Official Description (provided by the hotel):
- Experience the Renaissance of Oklahoma City, a Marriott Brand hotel located in the heart of downtown, connected to Cox Convention Center and just steps from popular destinations. Walk or take our complimentary limo to Bricktown Entertainment District, ATT Bricktown Ballpark, OKC National Memorial, the Chesepeake Energy Arena and more. With 4-diamond status, well-appointed guest rooms and public space, this downtown hotel is your choice for style, class and a provocative ambiance. The only hotel downtown to include The Spa at 10 North and Caffenia's Marketplace, offering Starbucks and unique local gifts. 10 North Grille features a world-class executive chef. Airport shuttle is available to our registered guests for a discounted price. ... more less
- Reservation Options:
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- Also Known As:
- Renaissance Oklahoma City Hotel Oklahoma City
- Oklahoma City Renaissance