Spent my 2nd Anniversary at this hotel only to find out after leaving that an erroneous charge for a missing room item was charged to my account. This unauthorized charge caused my account balance to be off and I ended up with $93.00 in overdrafts because of it. The ice bucket I was charged for was not missing, it held the flowers I bought my wife when I checked in and we were given another room that was "better" which is where the confusion set in. Hotel management greatly lacks good quality service, both managers I talked to expressed how tiresome of the circles we were going in after only 5 minutes of talking. I'm out $93.00 solely because of there error and $10 off and free breakfast is there idea of making things right. You can see why we were talking in circles now I guess. I will never stay here or recommend anyone else to do the same. It was practically emply when we stayed and I probably know why now. Breakfast was mediocre at best and they will charge you for it. Dents littered the walls of room 402, the suite that I stayed in. This place looks nice on the outside but it's filled with rude and and unapologetic people on the inside. There are so many better hotels in OKC to stay, this isn't one of them. The fact that this is a top ten hotel in OKC is dumbfounding, I would have had a better experience at a Motel 6. If even just one person is saved the trouble that I have had to go through, this review will be worth every bit of my time and energy. This hotel is why customer service no longer exists today, the customer isn't even close to being right!
- Official Description (provided by the hotel):
- Four Points by Sheraton Oklahoma City Quail Springs is an upscale hotel located in the Memorial district near Mercy Medical Center, Oklahoma Heart Hospital, and Integris Procure Cancer Center. ... more less
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- Also Known As:
- 4 Points By Sheraton Oklahoma City Quail Springs
- Four Points By Sheraton Oklahoma City Quail Springs Hotel Oklahoma City