We chose to stay at this hotel primarily due to the advertising of a free 24-hr hotel shuttle to and from the airport. I called to confirm this service before booking 2 rooms.
The check-in was slow and the lady at the front desk had a hard time communicating in English. When I asked about arranging a time for the airport shuttle to take us to the airport the following morning she told me they didn't have a driver so the service wasn't available. The other lady working the front desk finally stepped in and said they would call the airport transfer service and arrange for shuttle service since this is what they advertise.
We had two rooms, 309 and 313. Upon entering room 309 the toilet was backed up. We asked for a room change and they said there were no other rooms available but they would "try to send someone up" to fix the toilet. We left for the evening and it was fixed when we got back.
The rooms are well-appointed and the service in the bar was good (the only reason I am rating this 2 stars).
Upon checking out at 5:30am the following morning there was no shuttle. The lady at the front desk said that they only run "on the hour" (this would have been nice to know the night before). When the shuttle arrived at 6am (fortunately we had allowed extra time to get to the airport because of the confusion of hotel staff) the shuttle driver told us it would be $22. After explaining to the front desk lady what had been agreed upon the evening before she told the driver to bill the hotel. When we returned from our trip a few days later the same events happened, we called the hotel to tell them we had arrived and needed the shuttle to pick us up. She said they had no shuttle or driver. We then had the airport transfer take us back to our vehicle and chose to drive back home that night instead of staying another night at this Holiday Inn.
I have never seen such confused, uninformed people working the front desk of a hotel! Stay at the Wyndham Garden Hotel (just around the corner) if you want a reliable shuttle service and knowlegable hotel staff! This is where we usually stay but chose Holiday Inn because we are members their priority club and on the outside it appears to be a nice hotel.
- Official Description (provided by the hotel):
- New build full service Holiday Inn & Suites is a beautiful property, located just 2.5 miles from Will Rogers International Airport, providing complimentary airport shuttle. Offering 147 rooms with 15 suites and 3 Jacuzzi suites. A caring and dedicated staff, at your service. Excellent food and beverage. Full service banquet staff and facilities, offering over 2,700 square feet of meeting space. ... more less
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- Also Known As:
- Holiday Inn Oklahoma City Airport North Hotel Oklahoma City