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All reviewspet feewafflesfront desk personneloff the highwayclean hoteleasy accessfree breakfastgreat place to staykitchenetteokcprivacyfurniturelaptopcouch
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Reviewed March 24, 2017

We came here on the last leg of a trip. One of the best things about this place is the size of the rooms. Our suite had two very spacious rooms, with a door in the middle that could be closed for privacy. Also, there were ample TV channels to choose from, including multiple HBO channels. The rooms did feel somewhat outdated, and it may be time to consider updating some of the furniture. The chair in our room had some material peeling, and the table was somewhat faded. The thermostats had a little grime in them, not too bad but probably something that should have been cleaned. The free breakfast was OK. There was crispy bacon, biscuits and gravy and other items. Lots of drinks to choose from. Biscuits were hard, but other items seemed fine.

  • Stayed: March 2017, traveled with family
    • Location
    • Cleanliness
    • Service
Thank DKerby3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGService, Guest Relations Manager at Staybridge Suites Oklahoma City - Quail Springs, responded to this reviewResponded May 10, 2017

Hello DKerby3!

Thank you for your feedback regarding your stay at StayBridge Suites Oklahoma City-Quail Springs, OK. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room size and breakfast selection.

However, I'm sorry we fell below your expectation regarding the room being dated and the furniture. We will look into these concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Sincerely,

Orlando A.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2017 via mobile

We stayed 4 nights in February, 21st thru 25th. It was very clean and so quiet! We stayed on the top floor and never heard anyone in the hallway or a door shut! Wow!
The breakfast bar had a good selection and it changed daily! Nice to have a variety.
We did take advantage of happy hour one evening. Appetizers were good and the beer was on tap! It was great!
Our room was clean and neat, the bed was comfortable. We would definitely stay here again!
Tip.. it is located near lots of shopping and restaurants galore!

Stayed: February 2017, traveled with family
Thank Vacationer320337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2017

Had two rooms at this location 2/11 and 2/12 with family. We love Staybridge and this is one of the better ones. Our check in was very friendly and the same desk clerk/manager, who seemed to work every shift during our two day visit, got to know us on a personal basis.

The hotel is well laid out and beautifully designed. Our king room was large with all expected amenities including a full kitchen and seating area. Everything worked well and was both clean and well maintained.

There are several bars, restaurants and nightly entertainment spots within walking distance of the hotel. Access to downtown is quite convenient with many major highways nearby. Will try to stay here again when in OKC area.

  • Stayed: February 2017, traveled with family
    • Value
    • Location
    • Service
1  Thank Jerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2016

Very clean hotel with a good selection of complimentary breakfast items.
Be aware, they have "low flow" toilets and tend to stop up very easy.
Also, no maintenance guy with plunger there in the evening or during the night. We had to change rooms due to the toilet stopping up five minutes after we arrived.
The bar/restaurant that shares the parking lot was fun with live bands on Friday and Saturday night.

Room Tip: The king suite was very roomy
  • Stayed: October 2016, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Kelly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2016 via mobile

Have stayed here many times and have had good experiences. Our recent visit was good but operation is slipping in some areas. If you want peace and quiet ask for top floor. Some folks just have no consideration after 11pm for quiet time. Housekeeping neglected to install the plastic inside insert in the shower curtain and we found a child's toy on the desk chair in the suite upon initial entry. Attention to detail needed before declaring the room "ready". Biggest issue was breakfast. Several mornings in a row I had to point out that several coffee dispensers were empty and at critical times people were cued up waiting for eggs . Replenishment could be anticipated better before items go to zero. There are 2 staff in kitchen so manning not an issue. I have seen better at this location in the past.
Overall nice property and pet fees were pet friendly unlike other Staybridges and brand X Hilton properties. Staff friendly!

Stayed: September 2016, traveled with family
Thank George C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGService, Guest Relations Manager at Staybridge Suites Oklahoma City - Quail Springs, responded to this reviewResponded October 26, 2016

Dear George C,

Thank you so much for staying with us and for taking the time to leave us your feedback. I am pleased to know that you liked our dog friendly property and found our location convenient. On the other hand, I am sorry for the shortfalls you have encountered and if your stay was negatively affected by our breakfast service. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin G.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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