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“Not what we expected”

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Super 8 Oklahoma City
Ranked #59 of 149 Hotels in Oklahoma City
Vernon, Texas
Level Contributor
5 reviews
“Not what we expected”
Reviewed July 31, 2013

We chose this hotel based on reviews. I did not agree with the reviews. This hotel was dirty. We entered through the back door as it was closest to our room. There were food and dirt smudges dripped all the way to our room and beyond. It looked like no one had mopped or vaccumed the common hallway in a long time. Our room was musty and smelled like mildew. Everything felt damp. The beds appeared clean and the sheets were soft but that is the only good thing I can say. The window had massive water damage and peeling paint. The outlets were bare with no covers. The walls were smeared and filthy. There were even smears of something all over the celing. I am not sure why we didn't just walk out. I will not be staying here again

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mihirkumar P, Front Office Manager at Super 8 Oklahoma City, responded to this review, August 5, 2013
Dear Barbara, I really appreciate your comment about your stay with us. it is very helpful to us. I am extremely sorry about your experience not being as expected. however, when it comes to cleanliness we take it very seriously. we do mop all the entrances and vacuum hallway corridors everyday. sometimes a rainy weather plays a part, where we fail to keep in knit condition 24/7. Regarding an experience with the room, we expect the guests to bring all their concerns to our attention during their stay, that really does give us chance to resolve any question or concerns they have to make their stay as pleasant as possible. we apologize for any inconvenience you had during your stay. We will take your comments into consideration.

,Thank you for staying with us
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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323 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
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English first
Chicago, IL
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 5, 2013

Wonderful hotel for the price. The room was clean, the mattress and pillows were great, and the bathroom was clean. The only negative was the breakfast. It was carb heavy and was just okay - no real protein to speak of and no visible restaurant within walking distance to get a full cooked breakfast.

Jerry was so personal and professional and did a great job checking us all in late at night. I hope that by now he has found his dog that had been missing since the storm.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aussieg3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Angelo, Tx
2 reviews
Reviewed July 2, 2013

Nice hotel for the cost conscious traveler to Oklahome City. Located just south of downtown. Only a few miles from the Arena, Convention Center, and Bricktown with its beautiful river walk. Manager was very hospitable, and was superb at correcting a billing question that a clerk wasn't familiar with. I would stay there again!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mihirkumar P, General Manager at Super 8 Oklahoma City, responded to this review, July 8, 2013
Dear William, i highly appreciate your feedback, it really is extremely important to us to.

I am glad to know that you enjoyed our hospitality and our City. it was a pleasure to be here at the property and personally serve you with good accommodations. we appreciated your patients which gave us a chance to rectify any minor or major issues you might have had. i will make sure that all of our clerks are well informed about billing questions. we will give them the needful and proper training to avoid this error in near future. Thank you for staying with us,we enjoyed your company & hope to see you again sir.

i thank you once again

Mihirkumar Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Oklahoma City

Property: Super 8 Oklahoma City
Address: 3852 S Prospect Ave, Oklahoma City, OK 73129-2909
Phone Number:
Location: United States > Oklahoma > Oklahoma City
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #59 of 149 Hotels in Oklahoma City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Oklahoma City 2*
Number of rooms: 72
Official Description (provided by the hotel):
Super 8 Oklahoma City hotel near Bricktown is located off Interstate 35. Our hotel is conveniently located just 10 minutes from downtown Oklahoma City. Before sightseeing, enjoy free continental breakfast in the morning and use free Wi-Fi Internet access to plan your trip. After a long day, enjoy a swim in our heated, seasonal indoor pool. Our Oklahoma City, OK, hotel offers rooms with 32-inch flat-screen TVs. Kids 17 and under stay free with an adult. ... more   less 
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