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Traveler rating
219
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74
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24
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All reviews freeway noise indoor pool free breakfast spacious rooms air conditioner fresh fruit hot breakfast staff was friendly excellent stay very nice hotel upon check the breakfast area lobby couch microwave
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Reviewed June 24, 2018

We were a little concerned with the area. Not a great neighborhood behind the hotel, but a nice area across the highway. We were pleased with the hotel room until I went into the bathroom and noticed something brown on the wall. To me it looked like dried blood or fecal matter smeared above the toilet. The front desk came upstairs to see what it was and cleaned the smear from the wall. He was very pleasant and apologetic. He said that he believed it was hair dye. I don't feel that it was because hair dye would have stained the wall, and he was able to wash he smear off the wall. The next morning I went back in there to take a shower, and noticed two more brown smears on other walls. I left without taking a shower and refused to let my children take a shower in there. The breakfast area was another area that needs to be cleaned. The chairs and curtains where we sat had food and drink stains on them. It was a shame that the hotel was in that condition. The staff was very nice and the rest of the hotel seemed to be clean and in good condition.

Date of stay: June 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank hornbucklemisty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom W, General Manager at Hyatt Place Oklahoma City - Northwest, responded to this reviewResponded July 6, 2018

Hello!!!

Thank you so much for letting us know and our cleaning staff. We have thoroughly investigated the room and put the housekeeping department to the task of checking and double checking our rooms. We pride ourselves on our cleanliness and we thank you for letting us know where we missed the mark. Since your stay, we have made improvements in our cleaning processes as well as implemented new tools to assist as we prepare each room for your arrival.

We look forward to seeing you again in the future if you are back this way.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2018

Comfortable and clean rooms. Free breakfast was great, and we appreciated free parking! The staff was very friendly. Location was very close to mall and good restraunts. Overall great hotel and great price!

Date of stay: June 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Allison W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2018

Rooms weren't cleaned good had a terrible smell and bugs. Asked to change rooms was told could change after 3 pm later. When I came back was new shift with new staff and nobody new anything about changing rooms so I was left in the room and still here in it. Left message for General manager but he wasn't in as of yet this morning. I was told by staff today that they are all booked and there aren't any more rooms available.

Date of stay: June 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank hyattmember72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom W, General Manager at Hyatt Place Oklahoma City - Northwest, responded to this reviewResponded July 6, 2018

Hi there Hyattmember,

Thank you for your comments, we have forwarded those along to our pest control specialists as well as our carpet cleaning team to treat your room with extra care.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2018

Location great; pleasant experience, but air conditioning was sub-par in room. Staff did not offer remedy, making the overnight experience less than stellar.
Will visit/stay again, but hope air conditioning problems are resolved.

Date of stay: June 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Debbie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2018

Great location for shopping and eating. Off the major interstate so hotel is quiet. McDonalds is right nex door. Lots of parking and well lighted parking lot. Great coffee and a good varity of breakfast food.

Date of stay: May 2018
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Jannie73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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